Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243595 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Hudson Valley Hospital Center — 1980 Crompond Rd, Cortlandt Manor NY, 10567

Jan 30, 2025 → Apr 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (175 biz days early)
Active: 191 biz days
Paused: 111 biz days
🕐 Clock stopped: Completed (Apr 19, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸111d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 2, 2026
111 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 10, 2026
6 business days (counted)
Running total: 186 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 186 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 186 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 10 → Apr 19, 2026
5 business days (counted)
Running total: 191 of ? biz days used
Created: Jan 31, 2025 Completed: Apr 19, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 2 Ready for Release ⏸ Paused 111 —
Apr 2 → Apr 10 Scheduled ▶ Running 6 186
Apr 10 → Apr 10 Tech On Site ▶ Running 0 186
Apr 10 → Apr 10 Tech Off Site ▶ Running 0 186
Apr 10 → Apr 19 Incomplete ▶ Running 5 191
Dispatch 1.0d
Holding 292.9d (excluded)
Coordinators 7.0d
Field Work 0.4d
Incomplete 5.1d (excluded)
Billing 2.9d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
292.9 days
Coordinators
7.0 days
Over SLA
Field Work
0.4 days
Incomplete (excluded from total)
5.1 days
Billing
2.9 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Apr 19, 2026 (256 days early)
📅
303.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
14 transitions Status Changes
⚠️
12.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 12.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
111.9d
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Incomplete
5.1d
Completed
0.0d / 1.0d SLA
Closed
9.0d / 1.0d SLA
07e-Partial Project
1.6d
WO Correction Needed
1.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/01/2026 Rharris -Emailed customer advising that FSE Israel can be onsite on next week Monday 4/6/2026 for the required remediations on the 2 devices.  

jcj9012@nyp.org

xfa9001@nyp.org

 


02/10/2026 RArnold - Onyka confirmed devices at at Hudson Valley-South Building Cathlab 


01/09/2026 RArnold - emailed Onyka for update on device locations

12/05/2025 RArnold - Emailed Onyka to help with locating devices.

10/21/2025 YEspino Called 917-880-2984 to speak to Victor Ibeka to verify the devices in question. Advised to the automated system who i was and why i was calling and was just left on hold till the call was dropped.


10/21/2025 YEspino Called 332-201-0984 to speak to Onyka to verify the devices in question. Was unable to speak to them so i left a message.


07/17/2025 YEspino Called 332-201-0984 to speak to Onyka Donat to verify the 2 Intellivue G7m Gas Module in question. Went straight to vm so i left a message.

🔧 Work Performed
4/10/2026 - IM - Retrieved 1 G7 Modules from customer and will ship back to Philips.
🔍 Technician Findings
Needs continuation for remaining devices onsite. Please create follow up EWO for PWO-14913962.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243595
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 112.0 business days
📅
▶
4 Dispatch Scheduled Apr 2, 8:55 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 163d 19h
👷
Technician Assigned by Rhonda Harris
Technician: Israel Martell
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-04-06T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Apr 7, 2:45 PM
Scheduled For: 2026-04-09T12:00:00.000+0000, 2026-04-08T12:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Israel Martell Apr 10, 3:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 6h
⏱️
3x Labor Added Apr 10, 5:44 PM
Type: Labor
Status: Open
Qty: 1, 2, 1.5
🚗
Status: Tech Off Site by Israel Martell Apr 10, 6:52 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 16m
⚠️
Status: Incomplete by Israel Martell Apr 10, 7:08 PM
From: Tech Off Site
To: Incomplete
Duration in Previous: 15m
⚠️ 5.6 business days
✔️
▶
2 Status: Completed Apr 19, 1:34 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Israel Martell
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.0 business days
⏱️
Labor Added Apr 23, 11:11 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 23, 11:16 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 9h
✏️
Status: WO Correction Needed by Timothy Amburgey Apr 23, 4:09 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 4h 53m
🏁
Status: Closed by Israel Martell Apr 24, 10:59 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 18h 49m
⏳ 4.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 30, 6:41 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 19h
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 4:27 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 9h 46m
💰
Status: Invoiced by Josh Longway May 1, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 33m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Apr 8, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03182252 Labor Open 1 $47.50 Apr 10, 5:44 PM
WL-03182253 Labor Open 2 $155.00 Apr 10, 5:44 PM
WL-03182254 Labor Open 1.5 $0.00 Apr 10, 5:44 PM
WL-03197726 Labor Open 0.016666666666667 $38.00 Apr 23, 11:11 AM

Details