Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243597 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Truman Medical Center - Lakewood — 7900 Lee's Summit Rd., Kansas City MO, 64139

Jan 30, 2025 → Present

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 235 biz days
Paused: 149 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸149d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 27, 2026
149 business days (not counted)
55d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Aug 15, 2026
55 business days (counted)
Running total: 235 of ? biz days used
Created: Jan 31, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 27 Ready for Release ⏸ Paused 149
May 27 → Aug 15 Ready for Scheduling ▶ Running 55 235
Dispatch 1.0d
Holding 330.9d (excluded)
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
330.9 days
Created: Jan 31, 2025 Due: Dec 31, 2026 (138 days left)
📅
385.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
149.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/10/2026 ARoosa - Recvd email from Art stating he confirms second device as well and is ready for scheduling.

07/10/2026 ARoosa - Sent fu email to Art at art.delfin@intelashealth.com asking if he can confirm second device and letting him know planner will reach out to schedule the one device he has confirmed.

06/05/2026: ARoosa - Called (816) 404-2373, Art Delfin, VM/LM asking him to return call so i can confirm address of locations and see if he is the proper contact for the Truman Medical Center at 2301 Homes St. Kanas City Mo, or just for the Truman Lakewood facility.

05/27/2026 ARoosa - Recvd. email from Art confirming the SN I accidentaly left off list

05/27/2026 ARoosa - Recvd. email from Art stating (I was able to locate one of the units. DE43810544, but we only seem to have one more and that's not on your list.) I sent reply email thanking him for checking and confirming the one device, and let him know planner will be reaching out to schedule this remediation, I also noticed while reviewing that I copied one SN twice so I sent him the SN I had not copied and asked if this was the second device he was referring to 

05/26/2026 ARoosa - Sent fu email to Art at art.delfin@intelashealth.com about devices in question.

05/18/2026: ARoosa - Called 816-404-1000, xfer to biomed, Spoke to Madlyn who xfer me to Art Delfin he asked me to email him with list for both sites at art.delfin@intelashealth.com

05/12/2026: ARoosa - Called 816-404-7000, xfer to biomed, Press opt. 2 for Lakewood related biomed issues and line disconnected. Called back xfer to biomed VM said Facility office in biomed dispatch, VM/ Lm 


05/04/2026: ARoosa - Called 816-404-7000, Xfer to biomed, Spoke to a lady who stated she will pass message to lead bio med person Art Delfin and I'm sending email to arturo.delfin@uhkc.org

05/04/2026: ARoosa - Called 816-404-1000, Xfer to biomed, Madylyn Johnson VM/LM


04/21/2026 MHamersley - sent emails: Carl Allgaier, Senior Biomedical Equipment Technician, carl.allgaier@uhkc.org; Carl Simone, Bio Med Tech, 816-404-2375, carl.simone@intelashealth.com


WO-01243587 - DE43809386 & DE43809394

Truman Medical Center, 2301 Holmes St, Kansas City, MO 64108


WO-01243597 - DE43810535 & DE43810544

Truman Medical Center - Lakewood, 7900 Lee's Summit Rd, Kansas City, MO 64139

⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243597
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 150.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 27, 9:54 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 218d 20h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 30, 9:42 PM
Invoice #
N/A

Details