Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243602 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Grandview Medical Center — 405 W Grand Ave, Dayton OH, 45405

Jan 30, 2025 → Jun 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (144 biz days early)
Active: 182 biz days
Paused: 151 biz days
🕐 Clock stopped: Completed (Jun 2, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 29, 2026
151 business days (not counted)
▶ Clock Running
Status: Scheduled
May 29 → Jun 2, 2026
2 business days (counted)
Running total: 182 of ? biz days used
Created: Jan 31, 2025 Completed: Jun 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 29 Ready for Release ⏸ Paused 151
May 29 → Jun 2 Scheduled ▶ Running 2 182
Dispatch 1.0d
Holding 332.9d (excluded)
Coordinators 2.4d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
332.9 days
Coordinators
2.4 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jun 2, 2026 (212 days early)
📅
334.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
151.9d
Scheduled
2.4d / 2.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/29/2026 HWilliams - Received confirmation email from POC, responded and sched FSE Paul for 6/1/26.

daniel.coburn@ketteringhealth.org


05/28/2026 HWilliams - Called 937-723-4061, VM/LM. FU with email.

daniel.coburn@ketteringhealth.org


05/22/2026 ARoosa - Recvd. email from Daniel stating this device has been temporarily loaned to another facility. It is currently at 1997 Miamisburg Centerville Rd. Dayton Ohio 45459 (Washington Township campus). 15 Min. drive from Kettering Health Dayton Campus (formerly Grandview Medical Center). Daniel will remain POC for this device, he oversees both facilities desk # is 937-723-4061. I sent reply email thanking him and letting him know our Planner will be reaching out to schedule.


05/21/2026 ARoosa - Sent fu email to Daniel atdaniel.coburn@ketteringhealth.org asking about device in question to see if he loaned it out as he had planned per our prior conversation and if so if he could give us the address for it.  


05/13/2026 ARoosa - Sent fu email to Daniel Coburn to see if he has sent this to other site and if we can get it scheduled. 


05/07/2026: ARoosa - Called 937-723-4061, returning VM from Daniel Coburn, Spoke with him and he confirmed device however he is about to loan it to another location he oversees in Dayton due to them having issues with 2 of theirs. He asked me to email him and he will respond with the address of the pump and would like to see if the other locations SN's are on list. He could not access those SN's at the time of the call & I did not see the location on our list so he is going to reach out to Philips to see if the others need remediation. daniel.coburn@ketteringhealth.org


05/07/2026: ARoosa - Called 937-723-3200, xfer to biomed, VM/LM 


04/27/2026: ARoosa - Called 937-723-3200, Xfer to biomed, VM/LM


04/17/2026: ARoosa - Called 937-723-3200, xfer to biomed, VM/LM

🔧 Work Performed
Install FCO86201958, all required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243602
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 152.0 business days
👷
3 Technician Assigned May 29, 4:52 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-06-01T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 221d 3h
2.9 business days
⏱️
5x Labor Added Jun 2, 3:20 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 1.5, 126, 128
⏱️
2 Labor Added Jun 2, 7:08 PM
Labor Added → Status: Completed
✔️
Status: Completed by Paul Mccormish
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 2h, 0m
⏱️
2 Labor Added Jun 3, 11:17 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 10m
2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:55 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 4m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.1 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Jun 1, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03245737 Labor Open 2.25 $155.00 Jun 2, 3:20 PM
WL-03245738 Labor Open 1.5 $50.00 Jun 2, 3:20 PM
WL-03245739 Labor Open 2.25 $0.00 Jun 2, 3:20 PM
WL-03245740 Travel Open 126 $0.00 Jun 2, 3:20 PM
WL-03245741 Travel Open 128 $0.00 Jun 2, 3:20 PM
WL-03246053 Labor Open 1.75 $0.00 Jun 2, 7:08 PM
WL-03246757 Labor Open - $38.00 Jun 3, 11:17 AM

Details