Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243603 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Healthalliance Hospital — 105 Marys Ave, Kingston NY, 12401

Jan 30, 2025 → Apr 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (180 biz days early)
Active: 297 biz days
🕐 Clock stopped: Completed (Apr 11, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
130d
▶ Clock Running
Status: On Hold
Jan 31 → Aug 7, 2025
130 business days (counted)
Running total: 130 of ? biz days used
160d
▶ Clock Running
Status: Ready for Scheduling
Aug 7 → Apr 1, 2026
160 business days (counted)
Running total: 290 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 1 → Apr 10, 2026
7 business days (counted)
Running total: 297 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 11, 2026
0 business days (counted)
Running total: 297 of ? biz days used
Created: Jan 31, 2025 Completed: Apr 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Aug 7 On Hold ▶ Running 130 130
Aug 7 → Apr 1 Ready for Scheduling ▶ Running 160 290
Apr 1 → Apr 10 Scheduled ▶ Running 7 297
Apr 10 → Apr 11 Tech On Site ▶ Running 0 297
Dispatch 1.0d
Holding 131.0d (excluded)
Coordinators 167.9d
Field Work 0.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
131.0 days
Coordinators
167.9 days
Over SLA
Field Work
0.0 days
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Apr 11, 2026 (264 days early)
📅
298.0 days Total Age
⏱️
160.4d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
166.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 10, 2026
Visit 2 Apr 11, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 160.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 166.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
131.0d
Ready for Scheduling
160.4d / 1.0d SLA
Scheduled
7.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/01/2026 mklose rcvd email from Amanda, she confirmed Tuesday

04/01/2026 mklose called 774-205-0936, spoke to Amanda Marasca, she was upset it took so long to schedule. adv i have tech avail early next week. she is headed to site now and will respond to email when she arrives. amanda.marasca@philips.com

04/01/2026 mklose called 845-705-3025 for Kevin, VM/LVM sent email

03/31/2026 mklose sent email to Kevin Bloom off April 6th

01/15/2026 RArnold - Will schedule when an FSE is available

12/03/2025 RArnold - Will schedule when an FSE is available

10/20/2025 mklose working with planner to get this scheduled.

08/07/2025 RArnold- Kevin confirmed all device except 2 are at Westchester.

DE43812616 - Westchester

DE43812414 - Westchester

08/05/2025 RArnold - Called 8455197970 for Kevin Blom. Went to VM. Left a message. Sending email. 

kevin.blom@philips.com


08/05/2025 RArnold - Called (845) 705-3025 for Kevin Blom. Line went silent. 

kevin.blom@philips.com


07/23/2025 YEspino Called 315-351-6296 to speak to John Shypski to verify the 13 devices in question. Not a good contact, he currently has no connection to the site in question.


07/23/2025 YEspino Called 845-519-7970 to speak to Kevin Blom to verify 13 devices in question. Went straight to vm so i left a message.

🔧 Work Performed
Drop off the G7's for replacement BioMed needs time to tag them first then swap them .
🔍 Technician Findings
Drop off the G7's for replacement BioMed needs time to tag them first then swap them .
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243603
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 131.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Aug 7, 4:35 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 188d 5h
🚨 160.9 business days
👷
▶
3 Technician Assigned Apr 1, 4:05 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-07T12:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 236d 23h
⚠️ 7.0 business days
📅
Dispatch Scheduled by Megan Klose Apr 9, 9:15 AM
Scheduled For: 2026-04-28T12:00:00.000+0000
📅
Dispatch Scheduled by Megan Klose Apr 10, 8:46 AM
Scheduled For: 2026-04-14T12:00:00.000+0000
🔧
Status: Tech On Site by Carlos Puebla Apr 10, 7:55 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 3h
⏱️
5x Labor Added Apr 11, 3:28 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2.75, 50, 95
⏱️
Labor Added Apr 11, 6:35 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Apr 11, 6:50 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 14, 4:20 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 21h, 0m
🚨 76.0 business days
🧾
Invoice Created Jul 31, 3:37 PM
Invoice Number: SM-259230

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 160.4 business days (threshold: 1.0 business days)
Exceeded by 159.4 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Apr 14, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
SM-259230

Work Details (6)

Name Type Status Qty Amount Date
WL-03182751 Labor Open 0.5 $0.00 Apr 11, 3:28 PM
WL-03182752 Labor Open 0.5 $0.00 Apr 11, 3:28 PM
WL-03182753 Labor Open 2.75 $0.00 Apr 11, 3:28 PM
WL-03182757 Travel Open 50 $0.00 Apr 11, 3:28 PM
WL-03182758 Travel Open 95 $0.00 Apr 11, 3:28 PM
WL-03182843 Labor Open 1 $0.00 Apr 11, 6:35 PM

Details