Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Wright Patterson Air Force — 4881 Sugar-Maple Dr., Wright Patterson Afb OH, 45433
Jan 30, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 31 → Jan 31 | Created | ▶ Running | 0 | 0 |
| Jan 31 → Oct 20 | On Hold | ▶ Running | 180 | 180 |
| Oct 20 → Aug 15 | Ready for Release | ⏸ Paused | 204 | — |
07/20/2026: ARoosa - Called 850-883-8511 number for Gloria Siangu, spoke to a man named Erin Williams I explained why I was calling he asked me to email him at Khank.b.nguyen3.mil@health.mil. He said he is located in Florida at Eglin Air force base but will look to see if he has this device as well as any others that may be affected.
07/20/2026 ARoosa - Recvd email from Benjamin Lepore at Wright Pat Airforce stating that after looking into his system it looks like they have neber had this unit and that maybe something was entered wrong. He said he is going to double check some stuff but he don't believe they have this unit.
07/14/2026: ARoosa - Called 937-257-0837, Got same message as last time stating they are unable to take my call at this time and to try again later.
07/09/2026 ARoosa - Sent fu email to benjamin.m.lepore.mil@health.mil about device in question.
06/30/2026: ARoosa - Called 937-257-0837, Message comes on stating hello you've reached Wright pat medical center information desk we are unable to take your call at this time please try again later. Unable to leave a message.
06/26/2026 ARoosa - Sent email to
benjamin.m.lepore.mil@health.mil (contact found in Philips he was recenetly listed as contact for Wright Pat AFB case in Philips) to see if he can help us verify device in question.
06/22/2026 ARoosa - Sent fu email to gloria.d.siangu.mil@health.mil about device in question.
06/15/2026: ARoosa - Called 937-257-9131, patient advocate line, VM/LM
06/15/2026: ARoosa - Called 937-257-0837, wright pat medical center information desk. message stated they are unavailable to take our call at this time to please try again later. unable to leave message.
06/09/2026 ARoosa - Recvd. email from sabra.hay@us.af.mil stating thank you for the information but it does not impact their department, they do not use any anesthesia devices. She forwarded the email to a person she knows is at the 88th MDG who might be able to look into it over there. Sent reply email thanking her for her help & letting her know I look forward to a reply from her contact.
06/04/2026 ARoosa - Sent email to Rosa Linda Alvarado at rosa.alvarado.2@us.af.mil, Llyod Anderson atlloyd.r.anderson23.mil@health.mil & Amanda Brown at amanda.l.brown187.mil@health.mil about device in question to see if any of them will be our POC.
05/27/2026 ARoosa - Sent email to Mike at david.graves.7@usaf.mil about device in question. Philips WO still saying "Error: work order cannot be created/updated since account/account sales area is inactive" *Email Bounced*
05/07/2026 MHamersley - called 937-255-6815, this bio med environmental dept, she couldn't xfer call; called 937-522-2778, got caught in operator loop going nowhere; SN: DE43808171; sent f/u email: gloria.d.siangu.mil@health.mil
cannot update PWO: "Error: work order cannot be created/updated since account/account sales area is inactive"
04/22/2026 ALuman - sent email to Gloria Siangu gloria.d.siangu.mil@health.mil
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