Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243607 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 OhioHealth Doctors Hospital — 5100 W Broad St, Columbus OH, 43228

Jan 30, 2025 → Oct 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (59 biz days early)
Active: 192 biz days
Paused: 226 biz days
🕐 Clock stopped: Completed (Oct 2, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸226d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Sep 16, 2026
226 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 22, 2026
4 business days (counted)
Running total: 184 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 22 → Sep 30, 2026
6 business days (counted)
Running total: 190 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 2, 2026
2 business days (counted)
Running total: 192 of ? biz days used
Created: Jan 31, 2025 Completed: Oct 2, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Sep 16 Ready for Release ⏸ Paused 226 —
Sep 16 → Sep 22 Scheduled ▶ Running 4 184
Sep 22 → Sep 30 Reschedule ▶ Running 6 190
Sep 30 → Oct 2 Scheduled ▶ Running 2 192
Dispatch 1.0d
Holding 407.9d (excluded)
Coordinators 14.1d
Billing 4.8d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
407.9 days
Coordinators
14.1 days
Over SLA
Billing
4.8 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Oct 9, 2026 (83 days early)
📅
424.0 days Total Age
⏱️
226.9d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
11.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 629 days old
🚨
Primary Delay 226.9 days stuck in "Ready for Release"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
226.9d
Scheduled
7.6d / 2.0d SLA
Reschedule
6.5d / 2.0d SLA
Closed
3.4d / 1.0d SLA
07e-Partial Project
4.8d
Billing Review
2.9d / 2.0d SLA
Ready to Bill
1.9d / 1.0d SLA
WO Correction Needed
0.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/30/2026 RArnold - Updated to today per FSE

09/16/2026 HWilliams - Dispatched to FSE Paul for 9/21/26

08/28/2026 YEspino Recieved an email back from Jerry advising that 6 out of the 17 devices are retired and at other locations. will respond to ask for the contact for the different sites so that we can reach out to the respectives pocs.


08/19/2026 YEspino Called 614-949-6416 to speak to Jerry to follow up on the devices in question. Was able to speak to Jerry and he advised he is frusterated because nobody has reached out to him and advise him of we clearly need from him. Will send an email out to him with serial numbers so that he can look into it.


06/26/2026 MNewman - Fady sent an email to the biomed team requesting an update on the status of this remediation.

jerry.gundrum@ohiohealth.com

matt.lewandowski@ohiohealth.com

chloe.mincucci@ohiohealth.com

brielle.koenig@ohiohealth.com

Douglas.Chapman@ohiohealth.com


06/24/2026 ARoosa - Per Rebecca she is following up with Fady about contacting the customer.


05/20/2026 ARoosa -Looped Fady in to email so he can reach out to customer to resolve 

05/04/2026 ARoosa - Email was sent to Jerry on 04/28/2026 about multiple locations after I had recvd. call from him. He was very upset that we kept reaching out over and over about this recall so I looked into it and he is connected to all Ohio health sites and he asked me to email the entire list and he has not yet responded. 04/22/2026 YEspino Called 614-949-6416 to speak to Jerry Gundrum to verify the devices in question. Was able to speak to Jerry and he asked for email to be sent out to him so that he could look into the devices in question. Email: jerry.gundrum@ohiohealth.com

04/30/2026: ARoosa - Called 614-544-1000, Xfer to biomed, VM/LM 


04/20/2026: ARoosa - Called 614-544-1000, Xfer to biomed, VM/LM

🔧 Work Performed
ANR Process FCO86201958, device unknown
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243607
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 227.0 business days
👷
▶
3 Technician Assigned Sep 16, 2:57 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-21T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 331d 1h
⚠️ 5.0 business days
🔄
Status: Reschedule by Thomas Xenos Sep 22, 4:09 PM
From: Scheduled
To: Reschedule
Duration in Previous: 6d 1h
⚠️ 7.0 business days
📅
▶
2 Dispatch Scheduled Sep 30, 9:14 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Reschedule
To: Scheduled
Duration in Previous: 7d 17h
⏳ 3.0 business days
⏱️
Labor Added Oct 2, 4:18 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Paul Mccormish Oct 2, 4:37 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 7h, 0m
⏳ 1.9 business days
⏱️
▶
2 Labor Added Oct 5, 1:56 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 21h
⏳ 3.0 business days
💵
Status: Billing Review by Mandy Newman Oct 7, 12:50 PM
From: 07e-Partial Project
To: Billing Review
Duration in Previous: 1d 22h
⏳ 3.0 business days
📄
Status: Ready to Bill by Mandy Newman Oct 9, 4:08 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 2d 3h
⏳ 1.0 business days
💵
Status: Billing Review by Mandy Newman Oct 12, 9:58 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 2d 17h, 0m
⏱️
▶
2 Labor Added Oct 12, 10:15 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 16m, 0m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 14, 9:13 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 22h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 15, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Reschedule
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Billing Review
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Sep 30, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03412048 Labor Open 0.75 $50.00 Oct 2, 4:18 PM
WL-03414204 Labor Open - $38.00 Oct 5, 1:56 PM
WL-03423930 Labor Open 0.016666666666667 $155.00 Oct 12, 10:15 AM

Details