Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243610 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Rochelle Community Hospital — 900 N 2nd St, Rochelle IL, 61068

Jan 30, 2025 → Jun 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (136 biz days early)
Active: 198 biz days
Paused: 143 biz days
🕐 Clock stopped: Completed (Jun 12, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → May 18, 2026
143 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 18 → Jun 5, 2026
13 business days (counted)
Running total: 193 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 5 → Jun 12, 2026
5 business days (counted)
Running total: 198 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 12 → Jun 12, 2026
0 business days (counted)
Running total: 198 of ? biz days used
Created: Jan 31, 2025 Completed: Jun 12, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → May 18 Ready for Release ⏸ Paused 143
May 18 → Jun 5 Ready for Scheduling ▶ Running 13 193
Jun 5 → Jun 12 Scheduled ▶ Running 5 198
Jun 12 → Jun 12 Tech On Site ▶ Running 0 198
Dispatch 1.0d
Holding 324.9d (excluded)
Coordinators 20.0d
Field Work 0.2d
Billing 0.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
324.9 days
Coordinators
20.0 days
Over SLA
Field Work
0.2 days
Billing
0.4 days
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jun 12, 2026 (202 days early)
📅
342.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
17.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 17.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
143.9d
Ready for Scheduling
14.0d / 1.0d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/05/2026 HWilliams - Called 815-561-3109 and spoke with Molly to sched FSE Bennet to be onsite on June 12, 2026 to complete remediation of these devices. Sending confirmation email and dispatching FSE. 

MNavejas@rcha.net


05/18/2026 ARoosa - Sent email reply to Scott & Molly at <SStewart@rcha.net> & <MNavejas@rcha.net>Thanking Scott for response and Letting Molly know that Planner will be reaching out to schedule with her.


05/18/2026 ARoosa - Recvd email from Scott Stewart confirming devices. Our POC will be Magdalena (Molly) Navejas her number is 815-561-3109 Molly is Surgical Services Manager RN, Scott is the Manager of information services and his number is 815-561-3105


05/15/2026 ARoosa - Sent fu email to Scott at SStewart@rcha.net about devices in question. 


05/11/2026: ARoosa - Called 815-562-2181, xfer to biomed, Bryce Altman, VM/LM


05/04/2026 ARoosa - Sent email to SStewart@rcha.net Scott Stewart about devices in question


04/23/2026: ARoosa - Called 815-562-2181, xfer to biomed, Operator stated biomed is usually only in on Thursday so she was going to see if he was in the building. She came back and said I'm going to put you on a brief hold so we can xfer you to where he is at and was on hold over6 min. and disconnected.


04/09/2026: ARoosa - Called 815-562-2181, Xfer to biomed, Bryce Holton facility Mngr. VM/LM


04/09/2026: ARoosa - Called (815) 561-3101, Joy Miller, She is Radiology Mngr. VM did not leave message.


04/09/2026: ARoosa - Called 815-562-2181, No sound was heard but call had went through.

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243610
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 144.0 business days
📅
Status: Ready for Scheduling by Angela Roosa May 18, 10:43 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 209d 21h
🚨 14.0 business days
👷
3 Technician Assigned Jun 5, 10:08 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-06-12T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 17d 23h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Bennet Dartey Jun 12, 3:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 5h
⏱️
5x Labor Added Jun 12, 5:00 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 50, 100
💵
Expenses Added Jun 12, 5:14 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Bennet Dartey Jun 12, 5:37 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 38m
🏁
Status: Closed by Bennet Dartey Jun 12, 5:54 PM
From: Completed
To: Closed
Duration in Previous: 16m
1.6 business days
⏱️
Labor Added Jun 15, 6:47 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 15, 12:35 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Jun 12, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03258760 Labor Open 1 $0.00 Jun 12, 5:00 PM
WL-03258761 Labor Open 2 $100.00 Jun 12, 5:00 PM
WL-03258762 Labor Open 2 $310.00 Jun 12, 5:00 PM
WL-03258763 Travel Open 50 $0.00 Jun 12, 5:00 PM
WL-03258764 Travel Open 100 $0.00 Jun 12, 5:00 PM
WL-03258796 Expenses Open 1 $0.00 Jun 12, 5:14 PM
WL-03260410 Labor Open - $76.00 Jun 15, 6:47 AM

Details