Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243613 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47803

Jan 30, 2025 → Jul 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (103 biz days early)
Active: 315 biz days
Paused: 59 biz days
🕐 Clock stopped: Completed (Jul 31, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Jan 16, 2026
59 business days (not counted)
87d
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → May 21, 2026
87 business days (counted)
Running total: 267 of ? biz days used
▶ Clock Running
Status: Scheduled
May 21 → May 22, 2026
1 business day (counted)
Running total: 268 of ? biz days used
▶ Clock Running
Status: Entered
May 22 → May 22, 2026
0 business days (counted)
Running total: 268 of ? biz days used
42d
▶ Clock Running
Status: Ready for Scheduling
May 22 → Jul 24, 2026
42 business days (counted)
Running total: 310 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 24 → Jul 31, 2026
5 business days (counted)
Running total: 315 of ? biz days used
Created: Jan 31, 2025 Completed: Jul 31, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Jan 16 Ready for Release ⏸ Paused 59 —
Jan 16 → May 21 Ready for Scheduling ▶ Running 87 267
May 21 → May 22 Scheduled ▶ Running 1 268
May 22 → May 22 Entered ▶ Running 0 268
May 22 → Jul 24 Ready for Scheduling ▶ Running 42 310
Jul 24 → Jul 31 Scheduled ▶ Running 5 315
Dispatch 1.0d
Holding 240.9d (excluded)
Coordinators 137.6d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
240.9 days
Coordinators
137.6 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jul 31, 2026 (153 days early)
📅
375.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
134.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 134.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
59.9d
Ready for Scheduling
130.7d / 1.0d SLA
Scheduled
7.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/24/2026 HWilliams - Dispatching to FSE Jackson for 7/30/26


07/16/2026 RArnold - Parts on BO


05/22/2026 HWilliams - Sent email to advise will need to reschedule this due to parts being on backorder and will reach back out once parts are back in stock. 

gregory.blessinger@gehealthcare.com

Landon.Smith@gehealthcare.com


05/21/2026 HWilliams - Called (812) 238-4515 and spoke with Greg about having FSE Jackson onsite 5/26/26 to begin remediation of 13 devices. After we hung up FSE was pulled to another location for next week. Sending confirmation email for 6/1/26 and dispatching Jackson. 

gregory.blessinger@gehealthcare.com

Landon.Smith@gehealthcare.com

04/20/2026 ARoosa - Sent message to planner to find out if FSE has credentialing requirements

01/16/2026 MHamersley - recd email from Landon confirming devices and providing DE43802336 in Union’s Endoscopy suite; FSE Cred: Check-in on site, call POC for escort; Onsite Point of Contact: George Smith, Biomed; (812) 238-4515; ... 12/03/2025 MHamersley - called 812-238-4515, spoke to Bio Med Tech, sent email: Landon.smith@gehealthcare.com ... 10/21/2025 MKlose called (812) 238-7000. LVM

🔧 Work Performed
Implemented to the specifications for FCO86201958.
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243613
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 60.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 16, 1:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 88d 1h
🚨 88.0 business days
👷
▶
3 Technician Assigned May 21, 4:49 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-06-01T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 125d 2h
🆕
Status: Entered by Heather Williams May 22, 11:59 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 19h 10m
🚨 43.0 business days
👷
▶
3 Technician Assigned Jul 24, 3:34 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-07-30T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 63d 3h
⚠️ 6.0 business days
⏱️
2x Labor Added Jul 31, 6:43 PM
Type: Labor
Status: Open
Qty: 1, 2.75
✔️
▶
2 Status: Completed Jul 31, 6:55 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jackson Reeves
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.6 business days
⏱️
▶
2 Labor Added Aug 4, 12:54 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 87.7 business days (threshold: 1.0 business days)
Exceeded by 86.7 business days
Ready for Scheduling
Duration: 43.0 business days (threshold: 1.0 business days)
Exceeded by 42.0 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Jul 30, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03316604 Labor Open 1 $1,085.00 Jul 31, 6:43 PM
WL-03316605 Labor Open 2.75 $350.00 Jul 31, 6:43 PM
WL-03319860 Labor Open - $266.00 Aug 4, 12:54 PM

Details