Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243618 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Osf St Mary Medical Center — 3333 N Seminary St, Galesburg IL, 61401

Jan 30, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
45 biz days remaining
Active: 305 biz days
Paused: 126 biz days
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸126d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 23, 2026
126 business days (not counted)
82d
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Aug 20, 2026
82 business days (counted)
Running total: 262 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 20 → Aug 29, 2026
6 business days (counted)
Running total: 268 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 29 → Aug 29, 2026
0 business days (counted)
Running total: 268 of ? biz days used
▶ Clock Running
Status: Completed
Aug 29 → Aug 29, 2026
0 business days (counted)
Running total: 268 of ? biz days used
37d
▶ Clock Running
Status: Incomplete
Aug 29 → Oct 22, 2026
37 business days (counted)
Running total: 305 of ? biz days used
Created: Jan 31, 2025 Today
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Apr 23 Ready for Release ⏸ Paused 126 —
Apr 23 → Aug 20 Ready for Scheduling ▶ Running 82 262
Aug 20 → Aug 29 Scheduled ▶ Running 6 268
Aug 29 → Aug 29 Tech On Site ▶ Running 0 268
Aug 29 → Aug 29 Completed ▶ Running 0 268
Aug 29 → Oct 22 Incomplete ▶ Running 37 305
Dispatch 1.0d
Holding 307.9d (excluded)
Coordinators 89.7d
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
307.9 days
Coordinators
89.7 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 (70 days left)
📅
432.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
6 transitions Status Changes
⚠️
87.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Incomplete • 629 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 87.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
126.9d
Ready for Scheduling
83.0d / 1.0d SLA
Scheduled
6.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/20/2026 HWilliams - Called Joe @ (309) 241-2582 VM is full. Will FU with email proposing 6/28/26 for remediation. joseph.p.o'neill2@pointcore.com


08/19/2026: ARoosa - scheduling on hold due to parts on back order.

06/24/2026 ARoosa - Sent fu email to Joseph O'Neill letting him know the planner asked me to reach out and update him and let him know she will be reaching out to schedule remediation here soon and apologize for the delay.

05/08/2026 HWilliams - Called (309) 241-2582, VM/LM to confirm if Joe is the POC for the location in Monmouth as well. 


04/23/2026 ARoosa - Recvd Email from Joesph joseph.p.o'neill2@pointcore.com, stating he confirmed 3 of the 5 devices except for 2 SN's DE43805821 & DE43807315. He also stated that he had SN DE43807637 and wants to know if this one will need replaced as well. I sent a reply email informing him that I will send info on to Planner Heather Williams so she can take care of scheduling.


04/09/2026: ARoosa - Called (309) 241-2582,

Joseph O'Neill, Joe confirmed he is our POC asked me to email him SN's to

joseph.p.o'neill2@pointcore.com


04/09/2026: ARoosa - Called 309-344-3161, Xfer to biomed, Went to VM of Brian Reuben LM

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243618
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 127.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Apr 23, 11:12 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 184d 22h
🚨 83.0 business days
👷
▶
3 Technician Assigned Aug 20, 2:27 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-08-28T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 119d 3h
⚠️ 7.0 business days
🔧
Status: Tech On Site by Bennet Dartey Aug 28, 9:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 6h
⏱️
4x Labor Added Aug 28, 9:14 PM
Type: Labor, Travel
Status: Open
Qty: 3.5, 0.5, 200
✔️
Status: Completed by Bennet Dartey Aug 28, 10:00 PM
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 52m, 0m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 83.0 business days (threshold: 1.0 business days)
Exceeded by 82.0 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Aug 28, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03358353 Labor Open 3.5 $0.00 Aug 28, 9:14 PM
WL-03358354 Labor Open 3 $150.00 Aug 28, 9:14 PM
WL-03358355 Labor Open 0.5 $465.00 Aug 28, 9:14 PM
WL-03358356 Travel Open 200 $0.00 Aug 28, 9:14 PM

Details