📍 Northwestern Medicine LakeForest Hospital — 1000 N Westmoreland Rd, Lake Forest IL, 60045
Jan 30, 2025 → May 22, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (160 biz days early)
Active: 191 biz days
Paused: 126 biz days
🕐 Clock stopped: Completed (May 8, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸126d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Apr 23, 2026
126 business days (not counted)
▶ Clock Running
Status: On Hold
Apr 23 → May 8, 2026
11 business days (counted)
Running total: 191 of ? biz days used
▶ Clock Running
Status: Scheduled
May 8 → May 8, 2026
0 business days (counted)
Running total: 191 of ? biz days used
Created: Jan 31, 2025Completed: May 8, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 31 → Jan 31
Created
▶ Running
0
0
Jan 31 → Oct 20
On Hold
▶ Running
180
180
Oct 20 → Apr 23
Ready for Release
⏸ Paused
126
—
Apr 23 → May 8
On Hold
▶ Running
11
191
May 8 → May 8
Scheduled
▶ Running
0
191
Dispatch1.0d
Holding319.5d (excluded)
Coordinators0.6d
Field Work10.3d
Billing40.9d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
319.5 days
Coordinators
0.6 days
Field Work
10.3 days
Over SLA
Billing
40.9 days
Over SLA
Created: Jan 31, 2025
Due: Dec 31, 2026
Completed: May 22, 2026 (223 days early)
📅
328.0 daysTotal Age
⏱️
181.0d in On HoldLongest Stage
🔄
12 transitionsStatus Changes
⚠️
11.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 561 days old
🚨
Primary Delay181.0 days stuck in "On Hold"
⏱️
Total Delay11.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
192.6d
Ready for Release
126.9d
Scheduled
0.6d / 2.0d SLA
Completed
10.3d / 1.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
3.4d / 1.0d SLA
Invoiced
37.0d
Billing Correction Needed
0.4d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
07/22/2026 MNewman - corrected WO. Moved to RTB
07/22/2026 Jsackett - Deleted SM-263197, returned WO to Billing Correction for Update + Rebill per credit request
07/13/2026 TAmburgey - Labor billed at $47.50, which is incorrect; per FCO 1958 rate card labor should be $50.00 (1 completed device = $243.00 total). Submitted Credit Request. Reinvoice at correct FCO 1958 rate once credited
06/04/2026 MNewman - Invoice rejected. "please refer to rate card FCO 1958 for 1 device completed is 243.00 Please revise labor to 50."
05/08/2026 ARuby - dispatching to Michael Steencken for 5/8 to complete ANR
04/23/2026 ARoosa - Recvd email from lakeforestbiomed@gehealthcare.com, John stated
The following device has been removed from the facility due to the GE monitoring conversion and is no longer in our active inventory.
04/23/2026 ARoosa - Sent fu email to lakeforestbiomed@gehealthcare.com, asking John to please confirm devices.
04/09/2026: ARoosa - Called 847-234-5600, Xfer to biomed, Spoke to John who asked me to email info to him and he will get it to the proper person. Sent email to lakeforestbiomed@gehealthcare.com
🔧Work Performed
anr
🔍Technician Findings
complete
⚠️Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞Call Description
FCO86201958
📧
Email
Completed Apr 23, 2026
04/23/2026 ARoosa - Sent fu email to lakeforestbiomed@gehealthcare.com, asking John to please confirm devices.
📧
Email: Philips Field Safety Notice - FCO86201958- IntelliVue G7m - Northwestern Medicine LakeForest Hospital - Lake Forest, IL - WO-07603471
Completed Apr 9, 2026
To: lakeforestbiomed@gehealthcare.com
CC: angela.roosa@emsar.com; heather.williams@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: FSN86201958C_Important Product Notice to Customer.pdf
Subject: Philips Field Safety Notice - FCO86201958- IntelliVue G7m - Northwestern Medicine LakeForest Hospital - Lake Forest, IL - WO-07603471
Body:
Hello John,
Thank you for taking my call today. As discussed, I am reaching out regarding a Field Safety Notice issued by Philips for the 866173 Intelli
📧
Live Call_Followed Up With Email
Completed Apr 9, 2026
04/09/2026: ARoosa - Called 847-234-5600, Xfer to biomed, Spoke to John who asked me to email info to him and he will get it to the proper person. Sent email to lakeforestbiomed@gehealthcare.com
Apr 27, 2026 9:21am
@Angela Roosa please update the contact information in this EWO and PWO
📅
WO-01243619 - FCO - DD: 12/31/2026 - - IntelliVue G7m - Lake Forest - Northwestern Medicine LakeForest Hospital
May 8, 2026 8:00am – 5:00pm
Work Order: WO-01243619
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-07603471
Location: Northwestern Medicine LakeForest Hospital
Address: 1000 N Westmoreland Rd, Lake Forest, IL 60045
Manufacturer: Philips
Model #: IntelliVue G7m
Serial #: DE43804241
Contact Name: Jon Estanislao
Contact Pho
MSG
Re Philips Field Safety Notice - FCO86201958- IntelliVue G7m - Northwestern Medicine LakeForest Hospital - Lake Forest IL - WO-07603471
Apr 23, 2026
Timeline
📋
Work Order Created Jan 30, 9:42 PM
Work Order:WO-01243619
Type:FCO
Priority:PC
⏸️
Status: On Hold by Diana CoxJan 31, 10:20 AM
From:Entered
To:On Hold
Duration in Previous:12h 38m
🚨181.0 business days
✅
Status: Ready for Release by Mandy NewmanOct 20, 1:08 PM