Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244259 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Summa Akron City Hospital — 525 E Market St, Akron OH, 44304

Feb 3, 2025 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (210 biz days early)
Active: 205 biz days
Paused: 61 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 5, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 18, 2025
8 business days (counted)
Running total: 10 of ? biz days used
169d
▶ Clock Running
Status: On Hold
Feb 18 → Oct 20, 2025
169 business days (counted)
Running total: 179 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Jan 21, 2026
61 business days (not counted)
26d
▶ Clock Running
Status: Scheduled
Jan 21 → Feb 27, 2026
26 business days (counted)
Running total: 205 of ? biz days used
Created: Feb 3, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 5 Created ▶ Running 2 2
Feb 5 → Feb 18 Ready for Scheduling ▶ Running 8 10
Feb 18 → Oct 20 On Hold ▶ Running 169 179
Oct 20 → Jan 21 Ready for Release ⏸ Paused 61 —
Jan 21 → Feb 27 Scheduled ▶ Running 26 205
Dispatch 3.0d
Holding 231.9d (excluded)
Coordinators 35.3d
Field Work 0.0d
Billing 5.9d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Holding (excluded from total)
231.9 days
Coordinators
35.3 days
Over SLA
Field Work
0.0 days
Billing
5.9 days
Over SLA
Created: Feb 3, 2025 Due: Dec 31, 2026 Completed: Feb 27, 2026 (307 days early)
📅
267.0 days Total Age
⏱️
170.0d in On Hold Longest Stage
🔄
12 transitions Status Changes
⚠️
38.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 557 days old
🚨
Primary Delay 170.0 days stuck in "On Hold"
⏱️
Total Delay 38.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Ready for Scheduling
9.0d / 1.0d SLA
On Hold
170.0d
Ready for Release
61.9d
Scheduled
26.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
3.9d
WO Correction Needed
4.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Work with biomed to replace G7 modules.
🔍 Technician Findings
nr
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Feb 3, 10:52 AM
Work Order: WO-01244259
Type: FCO
Priority: PC
⏳ 2.9 business days
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:52 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 20h
⚠️ 9.0 business days
⏸️
Status: On Hold by Diana Cox Feb 18, 9:32 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 13d 2h
🚨 170.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 244d 2h
🚨 62.0 business days
🗓️
▶
4 Status: Scheduled Jan 21, 4:39 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-26T00:00:00.000+0000, 2026-01-26T05:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Paul Mccormish
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-26T13:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Fady Messak Jan 23, 12:47 PM
Scheduled For: 2026-01-30T13:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Deon Malloy Feb 5, 2:00 PM
Scheduled For: 2026-02-13T13:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Deon Malloy Feb 19, 8:33 AM
Scheduled For: 2026-02-19T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Deon Malloy Feb 23, 9:39 AM
Scheduled For: 2026-02-27T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
3 3x Labor Added Feb 27, 9:18 AM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Paul Mccormish
From: Scheduled
To: Completed
Duration in Previous: 36d 16h
🏁
Status: Closed by Paul Mccormish
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.0 business days
⏱️
Labor Added Mar 3, 9:02 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 3, 9:08 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 23h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Mar 5, 4:02 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 6h
⏳ 4.6 business days
🏁
Status: Closed by Fady Messak Mar 11, 5:50 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 5d 12h
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 12, 9:09 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 3h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 50m
💰
Status: Invoiced by Josh Longway Mar 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 26.3 business days (threshold: 2.0 business days)
Exceeded by 24.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Feb 27, 8:00 AM
Created
Feb 3, 10:52 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03122752 Labor Open 0.5 $2,325.00 Feb 27, 9:18 AM
WL-03122753 Labor Open 2 $712.50 Feb 27, 9:18 AM
WL-03122754 Travel Open 20 $0.00 Feb 27, 9:18 AM
WL-03127477 Labor Open 0.016666666666667 $570.00 Mar 3, 9:02 AM

Details