Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244651 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Bon Secours St Francis Medical Center — 13710 St Francis Boulevard, Midlothian VA, 23114

Feb 4, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of February 2025 · Target: Feb 28, 2025
⚠ 365 biz days overdue
Active: 382 biz days
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 1 of ? biz days used
381d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Aug 15, 2026
381 business days (counted)
Running total: 382 of ? biz days used
Created: Feb 4, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Scheduled ▶ Running 0 0
Feb 4 → Feb 5 Ready for Scheduling ▶ Running 1 1
Feb 5 → Feb 5 Scheduled ▶ Running 0 1
Feb 5 → Aug 15 Ready for Scheduling ▶ Running 381 382
Coordinators 0.6d
⚠ Overdue
Coordinators
0.6 days
Created: Feb 4, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
382.5 days Total Age
⏱️
0.6d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 556 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/4/2025 1250 CM ack msg; LM w/KC; KC other assign; 1527 KC avail; LM w/Brian re cnfm; CM - double booked KC; 1925 spoke with Brian - had dates wrong. Need is March not February; LM w/CC, CW; 1415 CW unavail; 2/5/2025 2028 LM w/Brian re compliance; 2/6/2025 1217 CM LM w/Brian re NAR

Timeline

📋
▶
2 Work Order Created Feb 4, 2:53 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m, 1m
📅
▶
2 Dispatch Scheduled Feb 4, 7:29 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 4h 34m, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Mar 25, 5:00 PM
Created
Feb 4, 2:53 PM
Invoice #
N/A

Details