Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Royal Caribbean Crusise Lines — 1080 Caribbean Way, Miami FL, 33132
Feb 4, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 5 → Feb 5 | Created | ▶ Running | 0 | 0 |
| Feb 5 → May 23 | Ready for Scheduling | ▶ Running | 76 | 76 |
| May 23 → Aug 15 | Ready for Release | ⏸ Paused | 305 | — |
07/17/2026 YEspino Fady is still waiting for the ships to dock so that we can service them.
06/18/2026 YEspino still on hold waiting for the ships to dock so that way Fady can schedule with customer.
06/04/2026 MNewman - waiting for ships to dock so FCO can be performed. Fady work closely with customers to schedule this service when devices are available.
04/29/2026 THolmes - Called 954-263-8995 VM/LM; sent fu email to Robert Wentworth robert.Wentworth@vikand.com to confm devices.
04/29/2026 ALuman - WO open for remaining devices still on cruise ships that have not docked stateside yet. Working with cruise line staff to arrange
04/14/2026 YEspino Waiting for cruise ships to dock stateside, WO will remain open.
03/05/2026 ALuman - WO open for remaining devices still on cruise ships that have not docked stateside yet. Working with cruise line staff to arrange
02/06/2026 MHamersley - WO remains open for devices on vessels that have not yet docked in the United States. Working with cruise line to coordinate scheduling efforts
01/06/2026 ALuman - WO remains open for devices on vessels that have not yet docked in the United States. Working with cruise line to coordinate scheduling efforts
12/03/2025 MHamersley - Fady is working with POCs to schedule remediation's when ships are docked.
10/20/2025 ALuman - vessel locations were provided via email from Robert Wentworth VP of Biomedical Operations at Vikand. Ships will dock on various dates ranging from Oct 2025 to April 2026. Calendar holds have been added to FSE calendars (Raymond Ebanks and Luis Iser). Field team leading customer communications
09/23/2025 ALuman - these devices are on cruise ships. Working with Management for a plan once the ships dock in the US later this year. We cannot physically access these yet
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