Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244780 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Veterans Adinistration Medical Center — 13000 Bruce B Downs Blvd, Tampa FL, 33612

Feb 4, 2025 → Jul 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (102 biz days early)
Active: 126 biz days
Paused: 246 biz days
🕐 Clock stopped: Completed (Aug 3, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸246d
⏸ Clock Paused
Status: Ready for Release
May 23 → May 20, 2026
246 business days (not counted)
▶ Clock Running
Status: On Hold
May 20 → Jun 3, 2026
9 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 3 → Jun 24, 2026
14 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Entered
Jun 24 → Jun 24, 2026
0 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 24 → Aug 3, 2026
27 business days (counted)
Running total: 126 of ? biz days used
Created: Feb 5, 2025 Completed: Aug 3, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → May 20 Ready for Release ⏸ Paused 246
May 20 → Jun 3 On Hold ▶ Running 9 85
Jun 3 → Jun 24 Scheduled ▶ Running 14 99
Jun 24 → Jun 24 Entered ▶ Running 0 99
Jun 24 → Aug 3 Scheduled ▶ Running 27 126
Dispatch 1.0d
Holding 256.5d (excluded)
Coordinators 118.8d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
256.5 days
Coordinators
118.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Jul 31, 2026 (153 days early)
📅
372.0 days Total Age
⏱️
246.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
115.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 556 days old
🚨
Primary Delay 246.5 days stuck in "Ready for Release"
⏱️
Total Delay 115.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
77.0d / 1.0d SLA
Ready for Release
246.5d
On Hold
10.0d
Scheduled
41.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2026 RArnold - Reassigned to Fady

06/03/2026 RArnold-dispatching to Raymond per Fady

05/12/2026 MHamersley - per email communications between Michael Sanchez & Fady, all devices have been retired and removed from service;


04/27/2026 YEspino Called 813-834-0319 to speak to Michael over the device in question. Was able to speak to micheal and he asked if i could call back in an hr because he was currently very busy.


04/14/2026 YEspino Called 813-834-0319 to follow up with Michael over the device in question. Was unable to speak to him or leave a message because the line just rings till the call is dropped.

03/05/2026 ALuman - working to locate remaining devices

02/19/2026 ALuman - working to locate remaining devices

01/15/2026 ALuman - working to locate remaining devices

12/15/2025 YEspino Called 813-834-0319 to speak to Michael to see if he can locate them at another VA Location. Was unable to speak to him so i left a message.


09/09/2025 MNewman - per Fady, this is part of the VA. These devices could be at another VA location. Placing back into RFR.

04/24/2025 YEspino Called 813-834-0319 to speak to Michael to verify the EV300 Vents in question. Was able to speak to Michael and he advised that they no longer have these devices onsite because they have taken them out of serivce. Will be sending out an ANR email to get these devices 


04/24/2025 YEspino Called 813-972-2000 to verify the EV300 Vents in question. Was unable to speak to anybody or leave a message. Was left of hold till the call was dropped.


04/16/2025 YEspino Called 813-972-2000 to verify the EV300 Vents in question While waiting for the call to be picked up by the operator the call was dropped.


04/01/2025 YEspino Called 813-972-2000 to verify the 13 EV300 Vents in question. Was unable to speak to anybody or leave a message.


03/11/2025 RArnold - Called 813-834-0319 for Michael Sanchez. Left a message. Sending email. 

michael.sanchez@va.gov

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244780
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:50 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 10m
🚨 77.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 7h
🚨 247.0 business days
⏸️
Status: On Hold by Rebecca Arnold May 20, 11:12 AM
From: Ready for Release
To: On Hold
Duration in Previous: 361d 19h
🚨 10.0 business days
👷
3 Technician Assigned Jun 3, 2:57 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-03T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: On Hold
To: Scheduled
Duration in Previous: 14d 3h
🚨 15.0 business days
🆕
3 Status: Entered Jun 24, 11:49 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Fady Messak
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-24T12:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Fady Messak Jul 14, 4:45 PM
Scheduled For: 2026-07-17T12:00:00.000+0000
🚨 13.9 business days
⏱️
2 5x Labor Added Aug 2, 9:26 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 39d 9h, 0m
2.0 business days
⏱️
2 Labor Added Aug 4, 1:22 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Scheduled
Duration: 14.6 business days (threshold: 2.0 business days)
Exceeded by 12.6 business days
Scheduled
Duration: 27.2 business days (threshold: 2.0 business days)
Exceeded by 25.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Jul 17, 8:00 AM
Created
Feb 4, 10:40 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03317689 Labor Open 0.5 $250.00 Aug 2, 9:26 PM
WL-03317690 Labor Open 0.5 $155.00 Aug 2, 9:26 PM
WL-03317691 Expenses Open 1 $0.00 Aug 2, 9:26 PM
WL-03317692 Travel Open 74 $0.00 Aug 2, 9:26 PM
WL-03317693 Travel Open 74 $0.00 Aug 2, 9:26 PM
WL-03319906 Labor Open - $38.00 Aug 4, 1:22 PM

Details