Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244789 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Rome Memorial Hospital — 1500 N James St, Rome NY, 13440

Feb 4, 2025 → May 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (161 biz days early)
Active: 245 biz days
Paused: 68 biz days
🕐 Clock stopped: Tech Off Site (May 7, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸68d
⏸ Clock Paused
Status: Ready for Release
May 23 → Sep 2, 2025
68 business days (not counted)
163d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Apr 29, 2026
163 business days (counted)
Running total: 239 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 239 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → May 5, 2026
4 business days (counted)
Running total: 243 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 5 → May 5, 2026
0 business days (counted)
Running total: 243 of ? biz days used
▶ Clock Running
Status: Scheduled
May 5 → May 7, 2026
2 business days (counted)
Running total: 245 of ? biz days used
Created: Feb 5, 2025 Tech Off Site: May 7, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Sep 2 Ready for Release ⏸ Paused 68
Sep 2 → Apr 29 Ready for Scheduling ▶ Running 163 239
Apr 29 → Apr 29 Assigned ▶ Running 0 239
Apr 29 → May 5 Scheduled ▶ Running 4 243
May 5 → May 5 Tech On Site ▶ Running 0 243
May 5 → May 7 Scheduled ▶ Running 2 245
Dispatch 1.0d
Holding 68.5d (excluded)
Coordinators 247.1d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
68.5 days
Coordinators
247.1 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: May 7, 2026 (238 days early)
📅
313.5 days Total Age
⏱️
163.7d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
242.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 May 5, 2026
Visit 2 May 6, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 556 days old
🚨
Primary Delay 163.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 242.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
240.7d / 1.0d SLA
Ready for Release
68.5d
Scheduled
6.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/29/2026 mklose dispatch to Joseph to order parts, and complete this week or next.

04/23/2026 ARoosa - Waiting on planner to dispatch FSE when more work in the area.

04/14/2026 YEspino Reached out to MKlose to see if any tech will be avaliable to schedule for this site.

03/05/2026 mklose will dispatch FSE when someone is in area.

02/17/2026 mklose waiting on FSE availablity


01/15/2026 MHamersley - Per planner, waiting for FSE & device availability,


12/15/2025 MHamersley - Per planner, waiting for FSE & device availability


11/05/2025 MKlose Planner working with POC to schedule, per FSE availabilty.


10/16/2025 Rbailey - Planner will schedule when FSE is available


09/02/2025 YEspino Called 845-303-4027 to follow up with Joh over the previous email sent. Was able to speak to John and he confirmed the devices in question. location was also confirmed and no crediting or covid restrictions needed. 


08/27/2025 YEspino Called 845-303-4027 to follow up with John over the previous email sent. Once dialed the line just stays silent and drops. Will try back later.


08/19/2025 YEspino Called 845-303-4027 to speak to John over the devices in question. Was able to speak to John and he asked for me to send a follow up email to him so that he could look into the devices in question.


08/13/2025 YEspino Called 845-303-4027 to speak to John over the devices in question. Was unable to speak to him so i left a message.


07/31/2025 YEspino Called 845-303-4027 to speak to follow up with John over the previous email sent to verify the devices in question. Was unable to speak to him so i left a message.


07/01/2025 YEspino Called 845-303-4027 to speak to John to verify the devices in question. Was able to speak to John and he asked for an email to be sent to him so that he could look at the devices in question. 


07/01/2025 YEspino Called 315-338-7000 to verify the devices in question. Asked to be transferred over to the biomed dept, Was unable to speak to anybody so i left a message.


06/23/2025 YEspino Called 845-303-4027 to speak to John Costello to verify the 2 EV300 Vents in question. Was unable to speak to him so i left a message.


06/23/2025 YEspino Called 315-338-7000 to verify the 2 EV300 Vents in question. Asked to be transferred over to the biomed dept, Was unable to speak to anybody so i left a message.


05/23/2025 YEspino Called 315-338-7000 to verify the EV300 Vents in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.


05/23/2025 YEspino Called 315-338-7091 to speak to Kristen Landcastle to verify the devices in question. Was not the proper dept and was then transferred over to the Respt dept. While advising who i was the person on the line just hung up the call.


03/21/2025 Cever sent email to john.costello@philips.com trying to confirm SN

🔧 Work Performed
FCO86600081
🔍 Technician Findings
Devices have new flow sensors, latest software and passed all tests.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244789
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 4m
🚨 77.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:53 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 69.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Sep 2, 2:13 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 101d 22h
🚨 164.0 business days
👷
3 Technician Assigned Apr 29, 1:57 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 238d 23h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-05-01T12:00:00.000+0000
3.0 business days
📅
Dispatch Scheduled by Megan Klose May 1, 9:03 AM
Scheduled For: 2026-05-12T12:00:00.000+0000
📅
Dispatch Scheduled by Megan Klose May 1, 1:22 PM
Scheduled For: 2026-05-05T12:00:00.000+0000
3.0 business days
🔧
Status: Tech On Site by Joseph Nuovo May 5, 10:31 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 20h
🗓️
Status: Scheduled by Joseph Nuovo May 5, 7:04 PM
From: Tech On Site
To: Scheduled
Duration in Previous: 8h 32m
⏱️
8x Labor Added May 5, 7:14 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 4.5, 1, 268
⏱️
Labor Added May 6, 6:13 PM
Type: Labor
Status: Open
Qty: 0.5
🚗
2 Status: Tech Off Site May 6, 11:55 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
2 Labor Added May 7, 12:30 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 35m
📄
Status: Ready to Bill by Timothy Amburgey May 7, 4:43 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 10m
💰
Status: Invoiced by Josh Longway May 8, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 163.7 business days (threshold: 1.0 business days)
Exceeded by 162.7 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
May 5, 8:00 AM
Created
Feb 4, 10:40 PM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03215575 Labor Open 4.5 $0.00 May 5, 7:14 PM
WL-03215576 Labor Open 4.5 $475.00 May 5, 7:14 PM
WL-03215577 Labor Open 4.5 $310.00 May 5, 7:14 PM
WL-03215578 Expenses Open 1 $0.00 May 5, 7:14 PM
WL-03215579 Expenses Open 1 $0.00 May 5, 7:14 PM
WL-03215580 Expenses Open 1 $0.00 May 5, 7:14 PM
WL-03215581 Travel Open 268 $0.00 May 5, 7:14 PM
WL-03215582 Travel Open 268 $0.00 May 5, 7:14 PM
WL-03217054 Labor Open 0.5 $0.00 May 6, 6:13 PM
WL-03218000 Labor Open 0.016666666666667 $76.00 May 7, 12:30 PM

Details