Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244800 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Virtua Memorial Hospital — 175 Madison Ave, Mount Holly NJ, 08060

Feb 4, 2025 → Mar 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (200 biz days early)
Active: 123 biz days
Paused: 151 biz days
🕐 Clock stopped: Completed (Mar 14, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸107d
⏸ Clock Paused
Status: Ready for Release
May 23 → Oct 28, 2025
107 business days (not counted)
▶ Clock Running
Status: Canceled
Oct 28 → Oct 29, 2025
1 business day (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Entered
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 77 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Oct 29 → Jan 6, 2026
44 business days (not counted)
39d
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Mar 4, 2026
39 business days (counted)
Running total: 116 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 14, 2026
7 business days (counted)
Running total: 123 of ? biz days used
Created: Feb 5, 2025 Completed: Mar 14, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Oct 28 Ready for Release ⏸ Paused 107 —
Oct 28 → Oct 29 Canceled ▶ Running 1 77
Oct 29 → Oct 29 Entered ▶ Running 0 77
Oct 29 → Jan 6 Ready for Release ⏸ Paused 44 —
Jan 6 → Mar 4 Ready for Scheduling ▶ Running 39 116
Mar 4 → Mar 14 Scheduled ▶ Running 7 123
Dispatch 1.0d
Holding 152.5d (excluded)
Coordinators 124.1d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
152.5 days
Coordinators
124.1 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Mar 14, 2026 (292 days early)
📅
275.0 days Total Age
⏱️
107.5d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
123.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 556 days old
🚨
Primary Delay 107.5 days stuck in "Ready for Release"
⏱️
Total Delay 123.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
116.6d / 1.0d SLA
Ready for Release
152.5d
Canceled
1.7d
Scheduled
7.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/23/2026 SRobinson- Created followup WO as requested. (WO-01360796)

03/04/2026 SRobinson- Robert Jones, 856) 322-3073. Call went straight to VM, VMbox said for Sam. Disconnected and did not leave message due to not being the correct person. Going to send email to RLJones@virtua.org to scheduled Rodnesy for 03/09-03/11.

02/06/2026 MHamersley - Fady is in contact w/ POC to locate devices as they become available


INTERNAL 01/13/2026 MNewman - Do not ANR per Fady

01/06/2026 MHamersley - sending WO to management to close


12/03/2025 RFosbury - Devices are not in inventory. working with mgmt on next steps.


10/28/2025 MHamersley - per email from Robert Jones, these 4 devices are not in inventory at his facilities


Trilogy EV300 Ventilator H287672638A0F

Trilogy EV300 Ventilator H287632009EA8

Trilogy EV300 Ventilator H288177944990

Trilogy EV300 Ventilator H29034040BE01


09/18/2025 Cever emailed email to Jones, Robert <RLJones@virtua.org> and Schetter, Eric <ESchetter@virtua.org> and AEDWARD4@virtua.org to confirm inventory

06/30/2025 Cever sent email to Jones, Robert <RLJones@virtua.org> and Schetter, Eric <ESchetter@virtua.org> and AEDWARD4@virtua.org to confirm inventory and schedulded FSE onsite. 

🔧 Work Performed
EV300 FCO86600081
🔍 Technician Findings
none
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244800
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 4m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:51 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 108.0 business days
🚫
Status: Canceled by Mary Hamersley Oct 28, 2:38 PM
From: Ready for Release
To: Canceled
Duration in Previous: 157d 22h
🆕
Status: Entered by Mandy Newman Oct 29, 12:23 PM
From: Canceled, Entered
To: Entered, Ready for Release
Duration in Previous: 21h 45m, 0m
🚨 45.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 6, 2:33 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 69d 3h
🚨 40.0 business days
🗓️
▶
3 Status: Scheduled Mar 4, 2:59 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Shelby Robinson
Technician: Rodney Charles
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-09T12:00:00.000+0000
⚠️ 7.0 business days
⏱️
4x Labor Added Mar 12, 7:51 PM
Type: Labor, Expenses
Status: Open
Qty: 2.5, 0.25, 1
⏳ 1.5 business days
✔️
▶
2 Status: Completed Mar 14, 6:14 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Rodney Charles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
Labor Added Mar 18, 11:23 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 18, 11:32 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 5h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Mar 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 39.6 business days (threshold: 1.0 business days)
Exceeded by 38.6 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Mar 9, 8:00 AM
Created
Feb 4, 10:40 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03142269 Labor Open 2.5 $0.00 Mar 12, 7:51 PM
WL-03142270 Labor Open 2.5 $237.50 Mar 12, 7:51 PM
WL-03142271 Labor Open 0.25 $155.00 Mar 12, 7:51 PM
WL-03142272 Expenses Open 1 $0.00 Mar 12, 7:51 PM
WL-03148867 Labor Open 0.016666666666667 $38.00 Mar 18, 11:23 AM

Details