Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244803 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Saint Vincent Health Center — 232 West 25th Street, Erie PA, 16544

Feb 4, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 235 biz days
Paused: 146 biz days
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
May 23 → Dec 26, 2025
146 business days (not counted)
159d
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Aug 15, 2026
159 business days (counted)
Running total: 235 of ? biz days used
Created: Feb 5, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Dec 26 Ready for Release ⏸ Paused 146
Dec 26 → Aug 15 Ready for Scheduling ▶ Running 159 235
Dispatch 1.0d
Holding 146.5d (excluded)
Coordinators 77.0d
On Track
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
146.5 days
Coordinators
77.0 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 (138 days left)
📅
382.0 days Total Age
⏱️
146.5d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
76.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 556 days old
🚨
Primary Delay 146.5 days stuck in "Ready for Release"
⏱️
Total Delay 76.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
77.0d / 1.0d SLA
Ready for Release
146.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/10/2026 ARoosa - Sent fu email to Bill and Mary to see if device is still in active inventory since there was a delay in scheduling.

06/18/2026 ARoosa - Sent fu email to william.richards@ahn.org & mary.whiteman@ahn.or about device trying to confirm it's still active in their inventory and apologizing for delay in scheduling.

06/03/2026 ARoosa - Sent fu email to Bill Richards about device confirmed and looped in Planner, Changed address for device location per Bill's email device is located at Saint Vincent at 232 west 25th street Erie PA 16544.

05/15/2026 ARoosa - Per planner waiting on availabe FSE to have in this area to complete remediation.

04/30/2026 ARoosa - Reached out to Resource Planner Heather Williams to see if she has an FSE to schedule.

04/13/2026 ARoosa - Working with field sup. on resource to schedule

03/05/2026 MHamersley - forwarded email confirmation to planner, Deon Malloy, for scheduling options


01/28/2026 MHamersley - Per Planner, waiting for FSE & device availability to schedule


12/26/2025 MHamersley - called 814-452-5000, xfer to Bio Med, spoke to Mary, 814-812-3039, she confirmed device at St Vincent Hospital; Fse Cred: None; sent emails: mary.whiteman@ahn.org & william.richards@ahn.org


12/24/2025 MHamersley - per email from Jeff Sampson, "Please be advised that this unit is at Saint Vincent Hospital, 814-452-5000, 232 W. 25th St. Erie, PA. 16544", H29700046A8C6


11/24/2025 MHamersley - called 716-326-4921, this is ER Dept, need to call 814-452-5592; called, they are already gone for day, operator said to call back during business hours; sent email: eric.brown@ahn.org & william.richards@ahn.org


10/27/2025 MHamersley - called 716-326-4921, xfer to Bio Med, call went to Dan's VM/LM


10/14/2025 MHamersley - called 716-326-4921, xfer to Bio Med, Dan DeMarco, call went to VM/LM


09/02/2025 MKlose called (716) 326-4921, ask to trx to biomed, call went to VM/LM


Trilogy EV300 Ventilator H29700046A8C6

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244803
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 4m
🚨 77.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:53 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 147.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 26, 10:33 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 216d 19h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 4, 10:40 PM
Invoice #
N/A

Details