Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244803 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Saint Vincent Health Center — 232 West 25th Street, Erie PA, 16544

Feb 4, 2025 → Oct 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (53 biz days early)
Active: 275 biz days
Paused: 146 biz days
🕐 Clock stopped: Completed (Oct 13, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
May 23 → Dec 26, 2025
146 business days (not counted)
186d
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Sep 23, 2026
186 business days (counted)
Running total: 262 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 23 → Oct 1, 2026
6 business days (counted)
Running total: 268 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 1 → Oct 13, 2026
7 business days (counted)
Running total: 275 of ? biz days used
Created: Feb 5, 2025 Completed: Oct 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Dec 26 Ready for Release ⏸ Paused 146 —
Dec 26 → Sep 23 Ready for Scheduling ▶ Running 186 262
Sep 23 → Oct 1 Scheduled ▶ Running 6 268
Oct 1 → Oct 13 Tech On Site ▶ Running 7 275
Dispatch 1.0d
Holding 146.5d (excluded)
Coordinators 270.5d
Field Work 8.0d
Billing 1.9d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
146.5 days
Coordinators
270.5 days
Over SLA
Field Work
8.0 days
Over SLA
Billing
1.9 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Oct 13, 2026 (79 days early)
📅
422.0 days Total Age
⏱️
187.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
276.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Scout Miller — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 1, 2026
Visit 2 Oct 13, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 624 days old
🚨
Primary Delay 187.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 276.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
264.0d / 1.0d SLA
Ready for Release
146.5d
Scheduled
6.5d / 2.0d SLA
Tech On Site
8.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/08/2026 SRobinson- Created follow up WO as requested. (WO-01433834)

09/23/2026 HWilliams - Sent email to Bill & Mary to sched FSE Scout for 10/1/26 for remediation of device. 

william.richards@ahn.org

mary.whiteman@ahn.org

08/18/2026 YEspino Called 814-812-3039 to speak to Mary or Bill to verify the device in question. Was unable to speak to Mary so i left her a message.


07/10/2026 ARoosa - Sent fu email to Bill and Mary to see if device is still in active inventory since there was a delay in scheduling.

06/18/2026 ARoosa - Sent fu email to william.richards@ahn.org & mary.whiteman@ahn.or about device trying to confirm it's still active in their inventory and apologizing for delay in scheduling.

06/03/2026 ARoosa - Sent fu email to Bill Richards about device confirmed and looped in Planner, Changed address for device location per Bill's email device is located at Saint Vincent at 232 west 25th street Erie PA 16544.

05/15/2026 ARoosa - Per planner waiting on availabe FSE to have in this area to complete remediation.

04/30/2026 ARoosa - Reached out to Resource Planner Heather Williams to see if she has an FSE to schedule.

04/13/2026 ARoosa - Working with field sup. on resource to schedule

03/05/2026 MHamersley - forwarded email confirmation to planner, Deon Malloy, for scheduling options


01/28/2026 MHamersley - Per Planner, waiting for FSE & device availability to schedule


12/26/2025 MHamersley - called 814-452-5000, xfer to Bio Med, spoke to Mary, 814-812-3039, she confirmed device at St Vincent Hospital; Fse Cred: None; sent emails: mary.whiteman@ahn.org & william.richards@ahn.org


12/24/2025 MHamersley - per email from Jeff Sampson, "Please be advised that this unit is at Saint Vincent Hospital, 814-452-5000, 232 W. 25th St. Erie, PA. 16544", H29700046A8C6


11/24/2025 MHamersley - called 716-326-4921, this is ER Dept, need to call 814-452-5592; called, they are already gone for day, operator said to call back during business hours; sent email: eric.brown@ahn.org & william.richards@ahn.org


10/27/2025 MHamersley - called 716-326-4921, xfer to Bio Med, call went to Dan's VM/LM


10/14/2025 MHamersley - called 716-326-4921, xfer to Bio Med, Dan DeMarco, call went to VM/LM


09/02/2025 MKlose called (716) 326-4921, ask to trx to biomed, call went to VM/LM


Trilogy EV300 Ventilator H29700046A8C6

🔧 Work Performed
FCO 81 Follow Up Work Required. ASP to quote and repair. I created a Follow Up Case Request. Unit failed Active Exhalation Pre-Test.
🔍 Technician Findings
FCO 81 Follow Up Work Required. ASP quoted and scheduled repair WO and FCO WO.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244803
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 4m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:53 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 147.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 26, 10:33 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 216d 19h
🚨 187.0 business days
👷
▶
3 Technician Assigned Sep 23, 3:44 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-10-01T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 271d 4h
⚠️ 7.0 business days
🔧
Status: Tech On Site by Scout Miller Oct 1, 12:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 20h
⏱️
5x Labor Added Oct 1, 2:10 PM
Type: Labor, Travel
Status: Open
Qty: 2.75, 1.5, 156, 157
⚠️ 8.0 business days
⏱️
Labor Added Oct 13, 3:49 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Scout Miller Oct 13, 3:56 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12d 3h, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Oct 15, 12:27 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 20h
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 15h 31m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 187.0 business days (threshold: 1.0 business days)
Exceeded by 186.0 business days
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Tech On Site
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Oct 1, 8:00 AM
Created
Feb 4, 10:40 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03409364 Labor Open 2.75 $155.00 Oct 1, 2:10 PM
WL-03409365 Labor Open 1.5 $250.00 Oct 1, 2:10 PM
WL-03409366 Labor Open 2.75 $155.00 Oct 1, 2:10 PM
WL-03409367 Travel Open 156 $0.00 Oct 1, 2:10 PM
WL-03409368 Travel Open 157 $0.00 Oct 1, 2:10 PM
WL-03426198 Labor Open 0.5 $0.00 Oct 13, 3:49 PM
WL-03429532 Labor Open - $38.00 Oct 15, 12:27 PM

Details