Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244809 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Encompass Health — 2 Center Plz, Tinton Falls NJ, 07724

Feb 4, 2025 → May 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (155 biz days early)
Active: 77 biz days
Paused: 242 biz days
🕐 Clock stopped: Completed (May 15, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸242d
⏸ Clock Paused
Status: Ready for Release
May 23 → May 14, 2026
242 business days (not counted)
▶ Clock Running
Status: Scheduled
May 14 → May 15, 2026
1 business day (counted)
Running total: 77 of ? biz days used
Created: Feb 5, 2025 Completed: May 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → May 14 Ready for Release ⏸ Paused 242
May 14 → May 15 Scheduled ▶ Running 1 77
Dispatch 1.0d
Holding 242.5d (excluded)
Coordinators 79.0d
Field Work 0.1d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
242.5 days
Coordinators
79.0 days
Over SLA
Field Work
0.1 days
Billing
1.3 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: May 15, 2026 (230 days early)
📅
320.0 days Total Age
⏱️
242.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
77.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 556 days old
🚨
Primary Delay 242.5 days stuck in "Ready for Release"
⏱️
Total Delay 77.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
77.0d / 1.0d SLA
Ready for Release
242.5d
Scheduled
2.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/14/2026 ARuby - rcvd email from Keith saying tomorrow works. Sent confirmation email. Dispatching to Rick Charles for 5/15


05/14/2026 ARuby - Rcvd email from Mosley, Keith <Keith.Mosley@encompasshealth.com> asking when we want to schedule this. I proposed 5/15 and said if that doesnt work to provide a date next week that does.

05/13/2026 ARuby - Called 732-460-5368 for Keith. VM/LM sent email to verify device

05/06/2026: ARoosa - Called 732-460-5320, Main # for location, Line just rang unable to leave message.


04/24/2026 ARoosa -Sent fu email to keith.mosley@encompasshealth.com about device in question.

04/16/2026 DMalloy - Called 732.460.5368 for Keith Mosley. No answer. Left a VM for a call back. Followed up with email advising that FSE Bryan will be in the area on next week Tuesday 4/21/2026 and he will be available to complete the required remediations on this device.  

keith.mosley@encompasshealth.com


04/14/2026 Rbailey - Called 732.460.5368 NA Got the VM of Keith Mosley. Left VM for FU, but Advised I was resending an email for visibility


03/09/2026 YEspino Called 732-460-5368 to speak to Keith over the device in question. Was sent to vm so i left a message.


02/24/2026 YEspino Called 732-460-5368 to speak to Keith over the device in quesiton. Went to vm so i left a message.


02/03/2026 YEspino Called 732-460-5368 to follow up with Keith over the device in question. Went to vm so i left a message for Keith.


01/20/2026 YEspino Called 732-460-5368 to follow up with Keith over the device in question. Was able to speak to him and he advised he would take the SN given and give me a call back once he has an update for me over the device in question.


12/16/2025 YEspino Called 757-759-2352 to speak to Alex to verify the device in question. Was unable to speak to him so i left a message.


12/16/2025 YEspino Called 732-460-5368 to speak to Keith to verify the device in question. Was unable to speak to him so i left a message.


11/24/2025 YEspino Called 757-759-2352 to speak to Alex Stevenson to verify the device in question. Was unable to speak to him so i left a message.


11/24/2025 YEspino Called 732-460-5368 to speak to Keith Mosley to verify the device in question. Was unable to speak to him so i left a message.


10/22/2025 MHamersley - called 732-460-5368, call went to Keith's VM/LM; sent f/u email: keith.mosley@encompasshealth.com


09/23/2025 MHamersley - called 732-460-5368, call went to Keith's VM/LM; sent f/u email: keith.mosley@encompasshealth.com


04/24/2025 RArnold - Called (732) 460-5368 for Keith Mosley. Left a message. Sending email. 

keith.mosley@encompasshealth.com

🔧 Work Performed
FCO866000081
🔍 Technician Findings
GOOD WORKING CONDITIONS
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244809
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 4m
🚨 77.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:51 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 243.0 business days
👷
3 Technician Assigned May 14, 11:42 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-05-15T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 355d 19h
2.0 business days
⏱️
2 7x Labor Added May 15, 2:19 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled
To: Completed
Duration in Previous: 1d 2h
🏁
Status: Closed by Rick Charles May 15, 3:02 PM
From: Completed
To: Closed
Duration in Previous: 42m
2.0 business days
⏱️
2 Labor Added May 18, 9:48 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 7h
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 18m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
May 15, 8:00 AM
Created
Feb 4, 10:40 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03228026 Labor Open 1.75 $155.00 May 15, 2:19 PM
WL-03228027 Labor Open 2.5 $237.50 May 15, 2:19 PM
WL-03228028 Labor Open 1.75 $0.00 May 15, 2:19 PM
WL-03228029 Expenses Open 1 $0.00 May 15, 2:19 PM
WL-03228030 Expenses Open 1 $0.00 May 15, 2:19 PM
WL-03228031 Travel Open 93 $0.00 May 15, 2:19 PM
WL-03228032 Travel Open 93 $0.00 May 15, 2:19 PM
WL-03229859 Labor Open 0.016666666666667 $38.00 May 18, 9:48 AM

Details