Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244816 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Steward Carney Hospital Inc. — 2100 Dorchester Avenue, Dorchester MA, 01805

Feb 4, 2025 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (210 biz days early)
Active: 126 biz days
Paused: 138 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸138d
⏸ Clock Paused
Status: Ready for Release
May 23 → Dec 15, 2025
138 business days (not counted)
46d
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Feb 23, 2026
46 business days (counted)
Running total: 122 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 28, 2026
4 business days (counted)
Running total: 126 of ? biz days used
Created: Feb 5, 2025 Completed: Feb 28, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Dec 15 Ready for Release ⏸ Paused 138
Dec 15 → Feb 23 Ready for Scheduling ▶ Running 46 122
Feb 23 → Feb 28 Scheduled ▶ Running 4 126
Dispatch 1.0d
Holding 138.5d (excluded)
Coordinators 128.2d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
138.5 days
Coordinators
128.2 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Feb 28, 2026 (306 days early)
📅
265.0 days Total Age
⏱️
138.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
126.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 556 days old
🚨
Primary Delay 138.5 days stuck in "Ready for Release"
⏱️
Total Delay 126.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
123.4d / 1.0d SLA
Ready for Release
138.5d
Scheduled
4.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


02/23/2026 RFosbury dispatch to Jason Y for ANR

02/23/2026 RFosbury dispatch to Jason Y for ANR


01/15/2026 MHamersley - waiting for managment to review work order request for cancellation


12/15/2025 MHamersley - per email communication between Cal Knowles and Fady, the hospital is closed and "These all got liquidated by a 3rd party company (Centurion)" email to Tomasz Bednarek have gone unanswered, no further communications are found; Tomasz.Bednarek@centurionservice.com


11/05/2025 YEspino Called 617-506-2623 to speak to Jeff to try and verify the devices in question. Line not connecting may need a better contact.


10/01/2025 YEspino Called 617-506-2623 to speak to Jeff Vandal to try and locate the devices in question. The line just trys to connect, will try back another time.


10/01/2025 YEspino Called 617-506-2623 to speak to Anthony Abbott to try and locate the devices in question. Not a good contact the line trys to connect and then the call is dropped.


05/20/2025 MNewman - removing from ANR list per Fady, as these devices might be located at another facility.

04/01/2025 awhitney per previous FCO work order this was closed for ANR due to site closure previous notes listed on that work order "02/10/2025 SRobinson- Site is closed, per fady asked to submit for ANR.

12/18/2024 JRojas- Fady is working with Tomasz, Tomasz.Bednarek@centurionservice.com, to locate the devices."


03/31/2025 JRojas- tried finding the recent location, but I didn't find one. Called 781.375.8788 and left a VM. Found a POC for 2 devices from 2022. Sending him an email jeffrey.vandal@steward.org

03/28/2025 RArnold - Called 781.375.8788 for Cal Knowles. Left a message. Steward Carney Hospital Inc. does show closed on google and the V60s at this location were liquidated by a #rd party. Sending him an email to see if he knows where the devices are located or have been moved to. 

cknowles@cref.com

Email bounced back

🔧 Work Performed
Unable to Locate Device
🔍 Technician Findings
Unable to Locate Device
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244816
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:50 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 139.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 15, 3:31 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 206d 0h
🚨 47.0 business days
👷
3 Technician Assigned Feb 23, 12:45 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-23T05:00:00.000+0000, 2026-02-23T00:00:00.000+0000, 2026-02-23T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 69d 21h
⏱️
3x Labor Added Feb 24, 11:35 AM
Type: Labor
Status: Open
Qty: 0.5, 7
4.0 business days
✔️
Status: Completed by Jason Yenser Feb 27, 8:18 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 7h, 0m
2.5 business days
⏱️
Labor Added Mar 3, 9:18 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 3, 9:23 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 13h
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 46.4 business days (threshold: 1.0 business days)
Exceeded by 45.4 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Feb 23, 8:00 AM
Created
Feb 4, 10:40 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03117561 Labor Open 0.5 $0.00 Feb 24, 11:35 AM
WL-03117562 Labor Open 7 $712.50 Feb 24, 11:35 AM
WL-03117563 Labor Open 0.5 $465.00 Feb 24, 11:35 AM
WL-03127494 Labor Open 0.016666666666667 $114.00 Mar 3, 9:18 AM

Details