Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244867 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 New Jersey Respiratory Inc — 363 US Highway 46, FAIRFIELD NJ, 07004

Feb 4, 2025 → Apr 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (180 biz days early)
Active: 294 biz days
🕐 Clock stopped: Completed (Apr 12, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 77 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
216d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Apr 9, 2026
216 business days (counted)
Running total: 293 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 9 → Apr 12, 2026
1 business day (counted)
Running total: 294 of ? biz days used
Created: Feb 5, 2025 Completed: Apr 12, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → May 23 Ready for Release ⏸ Paused 0 —
May 23 → May 27 Ready for Scheduling ▶ Running 1 77
May 27 → May 27 Ready for Release ⏸ Paused 0 —
May 27 → Apr 9 Ready for Scheduling ▶ Running 216 293
Apr 9 → Apr 12 Scheduled ▶ Running 1 294
Dispatch 1.0d
Holding 0.0d (excluded)
Coordinators 296.5d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
0.0 days
Coordinators
296.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Apr 12, 2026 (263 days early)
📅
295.0 days Total Age
⏱️
216.4d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
293.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 9, 2026
Visit 2 Apr 10, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 556 days old
🚨
Primary Delay 216.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 293.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
295.0d / 1.0d SLA
Ready for Release
0.0d
Scheduled
1.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/13/2026 SRobinson- Created follow up WO as requested. (WO-01368284)

04/09/2026 HWilliams - Dispatching to FSE fanfan 


03/04/2026 RArnold - these are rental devices, waiting on confirmation of location addresses and/or devices to return


02/06/2026 RArnold - these are rental devices, waiting on confirmation of location addresses and/or devices to return


01/06/2026 MHamersley - these are rental devices, waiting on confirmation of location addresses and/or devices to return


12/12/2025 RFosbury Emailed Drew Beck, per Juan, contact for device at Cadia Pike Creek 540 Three Little Bakers Blvd, Wilmington, DE 19808 drew.beck@cadiahealthcare.com


12/05/2025 RArnold - David sent a list of device locations but no addresses. Fady requested he send the addresses

10/28/2025 RArnold- Called 201-401-8924 for David. I am going to get with Fady and find a good time for him to call David to discuss these devices. 

10/16/2025 RArnold- Fady is going to work with POC on how to schedule these devices since they are rentals.

09/23/2025 RArnold- Fady is going to work with POC on how to schedule these devices since they are rentals.

04/23/2025 RArnold - Inbound call from David. 12014018924. He did confirm the devices but they are rental company. All the devices are out at other locations now in use. I am going to loop Fady into the email thread and ask him to reach out so they can discuss the logistics of who we can get these done. 201-401-8924


04/18/2025 RArnold - Called 973-244-2190 for Frank Somma. He no longer works here. Was give email below.

David Shalhoub

dshalhoub@njrespiratory.com

🔧 Work Performed
FCO
🔍 Technician Findings
REMAINING DEVICES STILL NEED FCO
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244867
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 4m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 7h
📅
Status: Ready for Scheduling by Mandy Newman May 23, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 0h
📅
Status: Ready for Scheduling by Mandy Newman May 27, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 9m
🚨 216.9 business days
👷
▶
3 Technician Assigned Apr 9, 4:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-04-09T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 316d 23h
⏳ 2.0 business days
⏱️
▶
2 6x Labor Added Apr 12, 12:26 AM
6x Labor Added → Status: Completed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 2d 8h
🏁
Status: Closed by Fanfan Siku Apr 12, 12:33 AM
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Apr 14, 4:18 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
💰
Status: Invoiced by Josh Longway Apr 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready for Scheduling
Duration: 216.4 business days (threshold: 1.0 business days)
Exceeded by 215.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Apr 9, 8:00 AM
Created
Feb 4, 10:40 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03182954 Labor Open 3 $237.50 Apr 12, 12:26 AM
WL-03182955 Labor Open 1 $155.00 Apr 12, 12:26 AM
WL-03182956 Labor Open 3 $237.50 Apr 12, 12:26 AM
WL-03182957 Labor Open 1 $155.00 Apr 12, 12:26 AM
WL-03182958 Travel Open 31 $0.00 Apr 12, 12:26 AM
WL-03182959 Travel Open 31 $0.00 Apr 12, 12:26 AM
WL-03185713 Labor Open 0.016666666666667 $76.00 Apr 14, 4:18 PM

Details