Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244873 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Monroe Community Hospital — 435 E Henrietta Rd, Rochester NY, 14620

Feb 4, 2025 → Dec 5, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Dec 4)
⏸ 101d excluded (parts wait + holding)
✓ SLA Met (392d early)
Dispatch 1.0d
Holding 72.5d (excluded)
Coordinators 146.5d
Field Work 1.2d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
72.5 days
Coordinators
146.5 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Dec 6, 2025 (390 days early)
📅
218.0 days Total Age
⏱️
78.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
143.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Dec 3, 2025
Visit 2 Dec 4, 2025
Visit 3 Dec 5, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 464 days old
🚨
Primary Delay 78.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 143.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
138.0d / 1.0d SLA
Ready for Release
72.5d
Scheduled
8.5d / 2.0d SLA
Completed
1.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/04/2025 SRobinson- Created follow up WO for the remaining. (WO-01318832)

11/24/2025 Cever per meail from brianmeyer@monroehosp.org confirmed FSE onsite Dec 3rd to start

11/05/2025 MKlose Planner working with POC to schedule, per FSE availabilty.


10/16/2025 Rbailey - Planner will schedule when FSE is available


09/02/2025 MHamersley - rec'd IB call from Brian Meyer, POC, he confirmed he has 10 EV300 Vents; FSE Cred: vendor ID, sign in at security, call POC for escort; sent confirmation email: brianmeyer@monroehosp.org


08/29/2025 YEspino Called 585-760-6500 to speak to the Respt dept to verify the device in question. Asked to be transferred over but was unable to speak to Gale so i left a message.


08/29/2025 YEspino Called 585-760-6638 to speak to Brian to verify the devices in question. Was unable to speak to him so i left a message.


08/26/2025 YEspino Called 585-760-6500 to verify the device in question. Asked to speak to the biomed dept but was unable to speak to anybody so i left a message.


08/19/2025 YEspino Called 585-760-6500 to verify the devices in question. Asked to be transferred over to the biomed dept, Was unable to speak to anybody so i left a message.


08/12/2025 YEspino Called 585-760-6638 to speak to Brian to verify the devices in question. Was unable to speak to him so i left a message.


07/31/2025 YEspino Called 585-760-6638 to speak to Brian to verify the devices in question. Was unable to speak to him so i left a message.


07/25/2025 YEspino Called 585-760-6500 to verify the 10 devices in question. Asked to be transferred over to the biomed dept, Was unable to speak to Bryan so i left a message.


07/15/2025 YEspino Called 585-760-6638 to speak to Bryan to verify the devices in question. Was unable to speak to him so i left a message.


07/15/2025 YEspino Called 585-760-6082 to speak to Todd to verify the devices in question. Not a good contact, once dialed all i heard was a busy signal.


07/15/2025 YEspino Called 585-760-6500 to verify the devices in question. Pressed 3 for the operator but was just left on hold till the call was dropped.


06/30/2025 YEspino Called 585-760-6082 to speak to Todd Cramer to verify the devices in question. Was unable to speak to him or leave a message because once dialed the line was busy.


06/30/2025 YEspino Called 585-760-6638 to speak to Bryan to verify the devices in question. Was unable to speak to him so i left a message.


06/30/2025 YEspino Called 585-760-6500 to verify the devices in question. Asked to be transferred over to the biomed dept, Was unable to speak to anybody so i left a message.


06/25/2025 YEspino Called 585-760-6638 to speak to Bryan to verify the EV300 Vents in question. Was unable to speak to him so i left a message.


06/25/2025 YEspino Called 585-760-6500 to verify the devices in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.


06/19/2025 YEspino Called 585-760-6500 to verify the devices in question. Asked to be transferred over to the biomed dept, Was transferred over and was advised to call back because allot of people out for the day since its a holiday.


06/19/2025 YEspino Called 585-760-6638 to speak to Brian over the devices in question. Was unable to speak to him so i left a message.


05/29/2025 YEspino Called 585-760-6500 to verify the devices in question. Asked to be transferred over to the biomed dept, Was advised that everybody has gone home for the day and i should try back tomorrow.


05/29/2025 YEspino Called 585-760-6638 to speak to Brian to verify the devices in question. Was unable to speak to him so i left a message. 


05/21/2025 YEspino Called 585-760-6500 to verify the EV300 Vents in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.


05/21/2025 YEspino Called 585-760-6638 to speak to Brian Meyer to verify the 10 EV300 Vents in question. I was unable to speak to him or leave a message.

🔧 Work Performed
EV300 FCO86600081
🔍 Technician Findings
none
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244873
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 4m
🚨 78.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:53 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 73.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 2, 11:23 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 101d 19h
🚨 60.0 business days
👷
3 Technician Assigned Nov 24, 2:52 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 83d 4h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-03T13:00:00.000+0000
⚠️ 8.0 business days
⏱️
8x Labor Added Dec 3, 7:29 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.75, 2.5, 0.5, 1, 9.6
✔️
Status: Completed by Rodney Charles Dec 4, 5:10 PM
From: Scheduled
To: Completed
Duration in Previous: 10d 2h
⏱️
8x Labor Added Dec 4, 6:14 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.75, 2.5, 0.5, 1, 9.6
1.7 business days
⏱️
2 8x Labor Added Dec 5, 7:00 PM
8x Labor Added → Status: Closed
🏁
Status: Closed by Rodney Charles
From: Completed
To: Closed
Duration in Previous: 1d 1h
1.6 business days
⏱️
Labor Added Dec 8, 9:09 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 8, 9:15 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 14h
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 14m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 78.0 business days (threshold: 1.0 business days)
Exceeded by 77.0 business days
Ready for Scheduling
Duration: 60.0 business days (threshold: 1.0 business days)
Exceeded by 59.0 business days
Scheduled
Duration: 8.5 business days (threshold: 2.0 business days)
Exceeded by 6.5 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Dec 3, 8:00 AM
Created
Feb 4, 10:40 PM
Invoice #
N/A

Work Details (25)

Name Type Status Qty Amount Date
WL-03025643 Labor Open 0.75 $0.00 Dec 3, 7:29 PM
WL-03025644 Labor Open 2.5 $237.50 Dec 3, 7:29 PM
WL-03025645 Labor Open 2.5 $237.50 Dec 3, 7:29 PM
WL-03025646 Labor Open 2.5 $237.50 Dec 3, 7:29 PM
WL-03025647 Labor Open 0.5 $465.00 Dec 3, 7:29 PM
WL-03025648 Expenses Open 1 $0.00 Dec 3, 7:29 PM
WL-03025649 Travel Open 9.6 $0.00 Dec 3, 7:29 PM
WL-03025650 Travel Open 9.6 $0.00 Dec 3, 7:29 PM
WL-03026978 Labor Open 0.75 $0.00 Dec 4, 6:14 PM
WL-03026979 Labor Open 2.5 $237.50 Dec 4, 6:14 PM
WL-03026980 Labor Open 2.5 $237.50 Dec 4, 6:14 PM
WL-03026981 Labor Open 2.5 $237.50 Dec 4, 6:14 PM
WL-03026982 Labor Open 0.5 $465.00 Dec 4, 6:14 PM
WL-03026983 Expenses Open 1 $0.00 Dec 4, 6:14 PM
WL-03026984 Travel Open 9.6 $0.00 Dec 4, 6:14 PM
WL-03026985 Travel Open 9.6 $0.00 Dec 4, 6:14 PM
WL-03028776 Labor Open 0.5 $0.00 Dec 5, 7:00 PM
WL-03028777 Labor Open 2.5 $237.50 Dec 5, 7:00 PM
WL-03028778 Labor Open 6 $155.00 Dec 5, 7:00 PM
WL-03028779 Expenses Open 1 $0.00 Dec 5, 7:00 PM
WL-03028780 Expenses Open 1 $0.00 Dec 5, 7:00 PM
WL-03028781 Expenses Open 1 $0.00 Dec 5, 7:00 PM
WL-03028782 Travel Open 9.6 $0.00 Dec 5, 7:00 PM
WL-03028783 Travel Open 283 $0.00 Dec 5, 7:00 PM
WL-03029885 Labor Open 0.016666666666667 $266.00 Dec 8, 9:09 AM

Details