Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244875 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Childrens Hospital Pittsburgh UPMC — 4401 Penn Ave, Pittsburgh PA, 15224

Feb 4, 2025 → Jun 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (132 biz days early)
Active: 342 biz days
🕐 Clock stopped: Completed (Jun 20, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 11, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 18, 2025
4 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Feb 18 → Feb 18, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 24, 2025
4 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2025
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 24, 2025
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 3, 2025
5 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
Mar 3 → Mar 3, 2025
0 business days (counted)
Running total: 17 of ? biz days used
49d
▶ Clock Running
Status: Scheduled
Mar 3 → May 9, 2025
49 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Entered
May 9 → May 9, 2025
0 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 9 → May 23, 2025
10 business days (counted)
Running total: 76 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 77 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
257d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Jun 8, 2026
257 business days (counted)
Running total: 334 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 8 → Jun 15, 2026
5 business days (counted)
Running total: 339 of ? biz days used
▶ Clock Running
Status: Entered
Jun 15 → Jun 15, 2026
0 business days (counted)
Running total: 339 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 15 → Jun 15, 2026
0 business days (counted)
Running total: 339 of ? biz days used
▶ Clock Running
Status: Entered
Jun 15 → Jun 15, 2026
0 business days (counted)
Running total: 339 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 15 → Jun 16, 2026
1 business day (counted)
Running total: 340 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 340 of ? biz days used
▶ Clock Running
Status: Completed
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 340 of ? biz days used
▶ Clock Running
Status: Incomplete
Jun 16 → Jun 20, 2026
2 business days (counted)
Running total: 342 of ? biz days used
Created: Feb 5, 2025 Completed: Jun 20, 2026
Show SLA Clock Detail (25 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 11 Ready for Scheduling ▶ Running 4 4
Feb 11 → Feb 11 Assigned ▶ Running 0 4
Feb 11 → Feb 18 Scheduled ▶ Running 4 8
Feb 18 → Feb 18 Entered ▶ Running 0 8
Feb 18 → Feb 24 Scheduled ▶ Running 4 12
Feb 24 → Feb 24 Entered ▶ Running 0 12
Feb 24 → Feb 24 Ready for Scheduling ▶ Running 0 12
Feb 24 → Mar 3 Scheduled ▶ Running 5 17
Mar 3 → Mar 3 Entered ▶ Running 0 17
Mar 3 → May 9 Scheduled ▶ Running 49 66
May 9 → May 9 Entered ▶ Running 0 66
May 9 → May 23 Ready for Scheduling ▶ Running 10 76
May 23 → May 23 Ready for Release ⏸ Paused 0 —
May 23 → May 27 Ready for Scheduling ▶ Running 1 77
May 27 → May 27 Ready for Release ⏸ Paused 0 —
May 27 → Jun 8 Ready for Scheduling ▶ Running 257 334
Jun 8 → Jun 15 Scheduled ▶ Running 5 339
Jun 15 → Jun 15 Entered ▶ Running 0 339
Jun 15 → Jun 15 Scheduled ▶ Running 0 339
Jun 15 → Jun 15 Entered ▶ Running 0 339
Jun 15 → Jun 16 Scheduled ▶ Running 1 340
Jun 16 → Jun 16 Tech On Site ▶ Running 0 340
Jun 16 → Jun 16 Completed ▶ Running 0 340
Jun 16 → Jun 20 Incomplete ▶ Running 2 342
Dispatch 1.0d
Holding 0.0d (excluded)
Coordinators 348.3d
Incomplete 2.0d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
0.0 days
Coordinators
348.3 days
Over SLA
Incomplete (excluded from total)
2.0 days
Billing
1.3 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Jun 20, 2026 (194 days early)
📅
343.0 days Total Age
⏱️
257.4d in Ready for Scheduling Longest Stage
🔄
23 transitions Status Changes
⚠️
332.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 556 days old
🚨
Primary Delay 257.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 332.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
276.0d / 1.0d SLA
Scheduled
72.3d / 2.0d SLA
Ready for Release
0.0d
Incomplete
2.0d
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/08/2026- Dispatching to FSE Eric for ANR per Fady


05/27/2026 HWilliams - Follow up email sent regarding the remaining devices at this location

H29569723ED13

H29569726BABE

H29569703DEA3

H2956972499AC

H29569736A366

markus.starr@trimedx.com

dana.summers@trimedx.com

alan.knupp@trimedx.com

edward.skinger@trimedx.com

Jim.Sota@trimedx.com


03/24/2026 HWilliams - FSEs requesting on-demand once device is located.


01/27/2026 DMalloy - Follow up email sent this site regarding the remaining device at this location.  

markus.starr@trimedx.com

dana.summers@trimedx.com

alan.knupp@trimedx.com


12/16/2025 DMalloy - FSEs to be at these locations for other devices. Will look to combine this device with the remediations. Six devices remaining on the PWO. Updated EWO.  


10/16/2025 Rbailey - Planner will schedule when FSE is available


03/07/2025 DMalloy - Emailed customer advising that i will have FSE Fanfan back on site on next week Thursday 3/13/2025 and Friday 3/14/2025(if needed) for the remaining devices.  

frenchn@upmc.edu


02/06/2025 Rbailey - Called 412.692.5325 Asked for BioMed. Told Nathan French is who handles v60s. He said that they have a lot of Loners but he could look for the devices and let us know. Sending email for FU

WO-01244876

WO-01244875

frenchn@upmc.edu

🔧 Work Performed
ANR
🔍 Technician Findings
ANR
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244875
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 4m
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Feb 11, 12:49 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 6d 6h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-02-15T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Feb 14, 9:24 AM
Scheduled For: 2025-02-22T13:00:00.000+0000
⏳ 2.0 business days
🆕
▶
4 Status: Entered Feb 18, 8:24 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Paul Mccormish
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-02-18T05:00:00.000+0000, 2025-02-18T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 1m
⏳ 2.0 business days
📅
Dispatch Scheduled by Deon Malloy Feb 19, 9:24 AM
Scheduled For: 2025-02-18T13:00:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Deon Malloy Feb 24, 10:29 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 6d 2h, 0m
👷
▶
3 Technician Assigned Feb 24, 6:18 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-03-01T05:00:00.000+0000, 2025-03-01T00:00:00.000+0000, 2025-03-01T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7h 49m
⚠️ 5.7 business days
🆕
▶
5 Status: Entered Mar 3, 3:42 PM
Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-03-05T00:00:00.000+0000, 2025-03-05T05:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Fanfan Siku
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-03-05T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Mar 7, 10:49 AM
Scheduled For: 2025-03-13T12:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Deon Malloy Mar 17, 10:41 AM
Scheduled For: 2025-03-20T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Deon Malloy Mar 24, 10:34 AM
Scheduled For: 2025-03-29T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Deon Malloy Mar 31, 3:31 PM
Scheduled For: 2025-04-12T12:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Deon Malloy Apr 14, 10:13 AM
Scheduled For: 2025-04-26T12:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Deon Malloy Apr 16, 12:51 PM
Scheduled For: 2025-05-03T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Apr 21, 10:32 AM
Scheduled For: 2025-05-10T12:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Deon Malloy May 9, 10:15 AM
Scheduled For: 2025-05-17T12:00:00.000+0000, 2025-05-24T12:00:00.000+0000
🆕
▶
2 Status: Entered May 9, 10:34 AM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Deon Malloy
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 11.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 14d 4h
📅
Status: Ready for Scheduling by Mandy Newman May 23, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 0h
📅
Status: Ready for Scheduling by Mandy Newman May 27, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 9m
🚨 257.9 business days
👷
▶
3 Technician Assigned Jun 8, 11:42 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-06-08T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 376d 19h
⚠️ 6.0 business days
🆕
▶
4 Status: Entered Jun 15, 8:49 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Heather Williams
Technician: Bennet O Dartey
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-06-15T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Entered
To: Scheduled
Duration in Previous: 1m
🆕
▶
3 Status: Entered Jun 15, 9:05 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: a0h6e00000II9QTAA1, Eric Mancerella
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-06-08T12:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Jun 16, 7:53 PM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Eric Mancerella
From: Scheduled, Tech On Site, Completed
To: Tech On Site, Completed, Incomplete
Duration in Previous: 1d 10h, 0m
⏳ 2.5 business days
✔️
Status: Completed by Eric Mancerella Jun 20, 12:17 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 3d 16h, 0m
⏳ 1.0 business days
⏱️
Labor Added Jun 22, 10:51 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 22, 1:52 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 1h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 25, 5:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Jun 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 43m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 5.1 business days (threshold: 2.0 business days)
Exceeded by 3.1 business days
Scheduled
Duration: 49.4 business days (threshold: 2.0 business days)
Exceeded by 47.4 business days
Ready for Scheduling
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready for Scheduling
Duration: 257.4 business days (threshold: 1.0 business days)
Exceeded by 256.4 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Eric Mancerella
Scheduled
Jun 8, 8:00 AM
Created
Feb 4, 10:40 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03262759 Labor Open 1 $775.00 Jun 16, 7:53 PM
WL-03262760 Labor Open 0.5 $1,187.50 Jun 16, 7:53 PM
WL-03268824 Labor Open - $190.00 Jun 22, 10:51 AM

Details