📍 Cooper University Hospital — 1 Cooper Plaza, Camden NJ, 08080
Feb 4, 2025 → Nov 21, 2025
✅ Completed
PCPer client agreement
Target:Dec 31, 2026
🕐 Clock stopped: Completed (Nov 16)
⏸ 57d excluded (parts wait + holding)
✓ SLA Met (410d early)
Dispatch1.0d
Holding40.5d (excluded)
Coordinators165.0d
Field Work5.0d
Billing2.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
40.5 days
Coordinators
165.0 days
Over SLA
Field Work
5.0 days
Over SLA
Billing
2.5 days
Over SLA
Created: Feb 5, 2025
Due: Dec 31, 2026
Completed: Nov 22, 2025 (404 days early)
📅
208.0 daysTotal Age
⏱️
82.0d in Ready for SchedulingLongest Stage
🔄
10 transitionsStatus Changes
⚠️
165.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Nov 13, 2025
Visit 2Nov 14, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 464 days old
🚨
Primary Delay82.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay165.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
160.0d / 1.0d SLA
Ready for Release
40.5d
Scheduled
5.0d / 2.0d SLA
Completed
5.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
2.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/28/2025 RFosbury. LVM for Mike Youch proposing FSE onsite NOV 5th and 6th. Sending FU email to Youch-Mike@CooperHealth.edu
09/30/2025 - RFosbury - site confirmed, working with site to schedule FSE onsite.
09/16/2025 Cever received email from Youch, Mike <Youch-Mike@CooperHealth.edu> asking for an update to scheduling. Replied advsing we could begin Oct 6th
07/23/2025 Cever sent email to Youch, Mike <Youch-Mike@CooperHealth.edu> advising reschedule needed per Fady. Placing in RFS until advised,
07/20/2025 Cever received email from Youch, Mike <Youch-Mike@CooperHealth.edu> confirming FSE onsite starting Aug 5th
06/30/2025 Cever sent inventory list to Youch, Mike <Youch-Mike@CooperHealth.edu> trying to confirm and schedule fSE onsite.
🔧Work Performed
F.K–Implemented FCO86600081 as per FCO Instructions, all required T&V results passed. Devices placed back into service and ready for patient use.
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
FCO 81 EV300
i. Tools: Certifier, multimeter, electrical safety analyzer,) - YES
ii. Prontoforms – uploaded and correct template - YES
iii. Event Log – uploaded - YES
iv. CSR – signed and uploaded to ServiceMax - YES
v. EMSAR Requirements (do not include in task subject count): - Picture of device- YES
📧
Live Call_Followed Up With Email
Completed Oct 28, 2025
10/28/2025 RFosbury. LVM for Mike Youch proposing FSE onsite NOV 5th and 6th. Sending FU email to Youch-Mike@CooperHealth.edu
📅
WO-01244917 - FCO - Trilogy EV300 Vent - Camden - Cooper University Hospital
Nov 13, 2025 8:00am – 5:00pm
Work Order: WO-01244917
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12154968
Location: Cooper University Hospital
Address: 1 Cooper Plaza, Camden, NJ 08080
Manufacturer: Philips Healthcare
Model #: Trilogy EV300 Vent
Serial #: H27808928D706
Contact Name: Mike Youch
Contact Phone: 8566930740
Timeline
📋
Work Order Created Feb 4, 10:40 PM
Work Order:WO-01244917
Type:FCO
Priority:PC
📅
Status: Ready for Scheduling by Mandy NewmanFeb 5, 6:44 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:8h 4m
🚨78.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 23, 3:51 PM