Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244930 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 MedStar Franklin Square Medical — 9000 Franklin Square Dr, Rosedale MD, 21237

Feb 4, 2025 → Feb 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (210 biz days early)
Active: 169 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
May 23 → Oct 9, 2025
95 business days (not counted)
76d
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Feb 3, 2026
76 business days (counted)
Running total: 152 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 18, 2026
10 business days (counted)
Running total: 162 of ? biz days used
▶ Clock Running
Status: Entered
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 162 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 28, 2026
7 business days (counted)
Running total: 169 of ? biz days used
Created: Feb 5, 2025 Completed: Feb 28, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Oct 9 Ready for Release ⏸ Paused 95 —
Oct 9 → Feb 3 Ready for Scheduling ▶ Running 76 152
Feb 3 → Feb 18 Scheduled ▶ Running 10 162
Feb 18 → Feb 18 Entered ▶ Running 0 162
Feb 18 → Feb 28 Scheduled ▶ Running 7 169
Dispatch 1.0d
Holding 95.5d (excluded)
Coordinators 171.6d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
95.5 days
Coordinators
171.6 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Feb 28, 2026 (306 days early)
📅
265.0 days Total Age
⏱️
95.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
167.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 556 days old
🚨
Primary Delay 95.5 days stuck in "Ready for Release"
⏱️
Total Delay 167.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
153.2d / 1.0d SLA
Ready for Release
95.5d
Scheduled
18.3d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 RFosbury updating again to the week of Feb 23rd. Rick and Rodney will be heading down.

02/17/2026 RFosbury Updated to the week of March 9th

01/28/2026 RFosbury - rec'd call from Adam Deitz, confirming Jeffrey onsite FEB 16thh - FEB 20th (dispatch once FSE completes training)

01/19/2026 RFosbury LVM at 443-777-7153 send FU email to Deitz, Adam W <Adam.W.Deitz@Medstar.net

01/08/2026 RFosbury - sent FU email to Deitz, Adam W <Adam.W.Deitz@Medstar.net

12/03/2025 RFosbury - working to reschedule due to installs.

10/30/2025 RFosbury - emailed Deitz, Adam W <Adam.W.Deitz@Medstar.net offering FSE RIck C NOV 18th at 9:30

10/09/2025 MHamersley - recd email from Adam confirming devices; updated POC info.


09/18/2025 RFosbury - emailed Deitz, Adam W <Adam.W.Deitz@Medstar.net>to confirm inventory


07/10/2025 Rbailey - Called 443.777.7000 Xfer'd to BioMed. Spoke with Robert, who said I need to speak with Kevin. Xfer'd to Kevin, who said he only does Cardia Care and the person who does Ventilators, James Larkin, is on vacation until July 14

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
H3035819217E0-FAILED DIAGNOSTIC TEST H3036024093FA-FAILED DIAGNOSTIC TEST H30360227B395-FAILED DIAGNOSTIC TEST H30358199A933-PASSED ALL TEST Parts ordered customer would like us to return asap
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244930
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:51 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 96.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Oct 9, 6:07 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 139d 2h
🚨 76.7 business days
👷
▶
4 Technician Assigned Feb 3, 1:33 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-16T05:00:00.000+0000, 2026-02-16T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 116d 20h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-16T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Fady Messak Feb 9, 11:24 AM
Scheduled For: 2026-02-23T00:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Fady Messak Feb 16, 10:27 AM
Scheduled For: 2026-03-02T00:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Feb 17, 10:17 AM
Scheduled For: 2026-03-09T00:00:00.000+0000
⏳ 2.0 business days
🆕
▶
4 Status: Entered Feb 18, 1:51 PM
Status: Entered → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1m
👷
Technician Assigned by Rich Fosbury
Technician: Rick Charles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-23T05:00:00.000+0000, 2026-02-23T00:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Feb 18, 1:57 PM
Scheduled For: 2026-02-23T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 23, 12:49 PM
Scheduled For: 2026-02-24T00:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 7x Labor Added Feb 28, 8:36 AM
7x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 18h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 3, 12:23 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 3h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 76.2 business days (threshold: 1.0 business days)
Exceeded by 75.2 business days
Scheduled
Duration: 10.7 business days (threshold: 2.0 business days)
Exceeded by 8.7 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Feb 23, 7:00 PM
Created
Feb 4, 10:40 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03124611 Labor Open 2.75 $0.00 Feb 28, 8:36 AM
WL-03124612 Labor Open 4 $237.50 Feb 28, 8:36 AM
WL-03124613 Labor Open 2.75 $155.00 Feb 28, 8:36 AM
WL-03124614 Expenses Open 1 $0.00 Feb 28, 8:36 AM
WL-03124615 Expenses Open 1 $0.00 Feb 28, 8:36 AM
WL-03124616 Travel Open 111 $0.00 Feb 28, 8:36 AM
WL-03124617 Travel Open 111 $0.00 Feb 28, 8:36 AM
WL-03127769 Labor Open 0.016666666666667 $38.00 Mar 3, 12:23 PM

Details