Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244965 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Adventhealth Winter Gardens — 2000 Fowler Grove Blvd, Winter Garden FL, 34787

Feb 4, 2025 → Jan 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (247 biz days early)
Active: 88 biz days
Paused: 139 biz days
🕐 Clock stopped: Completed (Jan 5, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸139d
⏸ Clock Paused
Status: Ready for Release
May 23 → Dec 16, 2025
139 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 23, 2025
5 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 29, 2025
3 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 29 → Jan 5, 2026
4 business days (counted)
Running total: 88 of ? biz days used
Created: Feb 5, 2025 Completed: Jan 5, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Dec 16 Ready for Release ⏸ Paused 139
Dec 16 → Dec 23 Ready for Scheduling ▶ Running 5 81
Dec 23 → Dec 23 Assigned ▶ Running 0 81
Dec 23 → Dec 29 Scheduled ▶ Running 3 84
Dec 29 → Jan 5 Tech On Site ▶ Running 4 88
Dispatch 1.0d
Holding 139.5d (excluded)
Coordinators 87.0d
Field Work 4.7d
Billing 21.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
139.5 days
Coordinators
87.0 days
Over SLA
Field Work
4.7 days
Over SLA
Billing
21.5 days
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Jan 5, 2026 (360 days early)
📅
228.0 days Total Age
⏱️
139.5d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
94.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 555 days old
🚨
Primary Delay 139.5 days stuck in "Ready for Release"
⏱️
Total Delay 94.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
83.0d / 1.0d SLA
Ready for Release
139.5d
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
4.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.8d / 1.0d SLA
07e-Partial Project
4.0d
WO Correction Needed
21.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/31/2026 SRobinson- Created follow up WO as requested. (WO-01362719)

02/16/2026 YEspino Called 321-200-7645 to speak to Stephen to try and verify 2 other EV300 Vents. Was able to speak to stephen and he asked for an email because he is currently on lunch. SN:H33952148550C,H33952123BF0F


02/13/2026 ALuman - chatter to FSE for WO closure

12/23/2025 ALuman - dispatch to Derick Velazquez to complete 3 devices confirmed at Advent Health Winter Garden via email from Robert Gash

12/16/2025 Cever per email from Gash, Robert <Robert.Gash@AdventHealth.com> on Dc 11th devices are confirmed with locations. just need onsite visit.

H2975954319E1 AH# 000000851458 – Millenia ED

H297597394E0B AH# 000000851457 – Winter Garden

H32899678DFBA AH# 000000914861 – Winter Garden

H29759506292C AH# 000000851461 – Winter Garden

H32899902772F AH# 000000914863 – Winter Garden

H2975971794C5 AH# 000000851459 – Winter Garden

H297595420868 AH# 000000851460 – Winter Garden

H293338547C63 AH# 000000914862 – Winter Garden

H293336919275 AH# 000000914860 – Winter Garden


11/19/2025 YEspino Called 407-632-8289 to follow up with Ruben over the previous email sent for the EV300 Vents in question. Was unable to speak to him or leave a message because the line only rang twice and then the call was dropped.


11/03/2025 MHamersley - called 407-632-8289, spoke to Ruben, asked his assistance in locating these EV300 Vents; sent email: Ruben.Hinote@AdventHealth.com


10/14/2025 YEspino Called 407-303-8110 to verify the 4 EV300 Vents in question. Asked to be transferred over to the biomed dept, but was sent over to GE. Was advised that they were just the call center and couldn't really assist me. Advised i would call back to speak to somebody else.


09/15/2025 YEspino Called 407-303-8110 to verify the devices in question. Asked to be transferred over to the biomed dept, While waiting to be transferred over the call was dropped. Will call back later.


09/15/2025 YEspino Recieved an email back from Lisa stating that she did not have this device @ Winter park. She stated she would send off to Harry Morris to be better assisted. Then received an email from Harry stating it is not at his location either. Must try to call Biomed for this site to be better assisted.


08/15/2025 YEspino Called 407-468-7244 to speak to Lisa to verify the devices in question. Went straight to vm so i left a message.


07/15/2025 ALuman - Sent an email to Ruben Hinote with serial number list to see if he can look network wide for the devices and help coordinate the correct POC for scheduling

07/08/2025 MHamersley - called 407-468-7244, call went to VM/LM; sent email: lisa.silverman@adventhealth.com


06/10/2025 YEspino Called 407-303-2400 to verify 6 EV300 Vents in question. Was unable to speak to anybody or leave a message because once dialed the line was busy.


06/10/2025 YEspino Called 407-303-9654 to speak to Nancy to verify the 6 EV300 Vents in question. Was unable to speak to her so i left a message.


05/09/2025 YEspino Called 407-303-9654 to speak to Nancy Candelario to verify the EV300 Vents in question. Was unable to speak to her or leave a message. 

🔧 Work Performed
training with derrick
🔍 Technician Findings
training with derrick
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01244965
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:50 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 9m
🚨 77.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 7h
🚨 140.0 business days
📅
Status: Ready for Scheduling by Cristina Everetts Dec 16, 10:24 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 206d 19h
⚠️ 6.0 business days
👷
4 Technician Assigned Dec 23, 9:36 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 23h
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-05T13:00:00.000+0000
2.0 business days
👷
2 Technician Assigned Dec 24, 3:47 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-29T13:00:00.000+0000
3.0 business days
🔧
Status: Tech On Site by Horace Barnes Dec 29, 1:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 3h
⚠️ 5.0 business days
⏱️
2x Labor Added Jan 5, 4:01 PM
Type: Labor
Status: Open
Qty: 2.25
✔️
2 Status: Completed Jan 5, 4:40 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Horace Barnes
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 7.9 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 10:09 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 8d 17h
2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Jan 15, 2:48 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 4h
🚨 22.0 business days
🏁
Status: Closed by Douglas Pearce Feb 17, 2:59 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 33d 0h
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 9:29 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 30m
2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 3:20 PM
From: 07e-Partial Project, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 5h, 0m
🚨 29.0 business days
🧾
Invoice Created Mar 31, 9:09 AM
Invoice Number: SM-254396

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 7.3 business days (threshold: 1.0 business days)
Exceeded by 6.3 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Horace Barnes
Scheduled
Dec 29, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
SM-254396

Work Details (2)

Name Type Status Qty Amount Date
WL-03053832 Labor Open 2.25 $0.00 Jan 5, 4:01 PM
WL-03053833 Labor Open 2 $0.00 Jan 5, 4:01 PM

Details