Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244966 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Adventhealth Winter Gardens — 2000 Fowler Grove Blvd, Winter Garden FL, 34787

Feb 4, 2025 → Feb 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (222 biz days early)
Active: 113 biz days
Paused: 139 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸139d
⏸ Clock Paused
Status: Ready for Release
May 23 → Dec 16, 2025
139 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 23, 2025
5 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 23 → Jan 9, 2026
11 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 92 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Jan 9 → Feb 10, 2026
21 business days (counted)
Running total: 113 of ? biz days used
Created: Feb 5, 2025 Completed: Feb 10, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Dec 16 Ready for Release ⏸ Paused 139
Dec 16 → Dec 23 Ready for Scheduling ▶ Running 5 81
Dec 23 → Jan 9 Scheduled ▶ Running 11 92
Jan 9 → Jan 9 Tech On Site ▶ Running 0 92
Jan 9 → Feb 10 Scheduled ▶ Running 21 113
Dispatch 1.0d
Holding 139.5d (excluded)
Coordinators 116.6d
Field Work 0.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
139.5 days
Coordinators
116.6 days
Over SLA
Field Work
0.3 days
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Feb 10, 2026 (324 days early)
📅
253.0 days Total Age
⏱️
139.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
112.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 555 days old
🚨
Primary Delay 139.5 days stuck in "Ready for Release"
⏱️
Total Delay 112.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
83.0d / 1.0d SLA
Ready for Release
139.5d
Scheduled
33.6d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/19/2026 SRobinson- Created follow up WO as requested. (WO-01352830)

12/23/2025 ALuman - dispatch to Derick Velazquez to complete 3 devices confirmed at Advent Health Winter Garden via email from Robert Gash

12/16/2025 Cever per email from Gash, Robert <Robert.Gash@AdventHealth.com> on Dc 11th devices are confirmed with locations. just need onsite visit.

H2975954319E1 AH# 000000851458 – Millenia ED

H297597394E0B AH# 000000851457 – Winter Garden

H32899678DFBA AH# 000000914861 – Winter Garden

H29759506292C AH# 000000851461 – Winter Garden

H32899902772F AH# 000000914863 – Winter Garden

H2975971794C5 AH# 000000851459 – Winter Garden

H297595420868 AH# 000000851460 – Winter Garden

H293338547C63 AH# 000000914862 – Winter Garden

H293336919275 AH# 000000914860 – Winter Garden


11/19/2025 YEspino Called 407-632-8289 to follow up with Ruben over the previous email sent for the EV300 Vents in question. Was unable to speak to him or leave a message because the line only rang twice and then the call was dropped.


11/03/2025 MHamersley - called 407-632-8289, spoke to Ruben, asked his assistance in locating these EV300 Vents; sent email: Ruben.Hinote@AdventHealth.com


10/15/2025 YEspino Called 407-303-8110 to verify the devices in question. Asked to be transferred over to the biomed dept, Was sent to GE but the line just rang and then the call was dropped.


09/15/2025 YEspino Called 407-303-8110 to verify the devices in question. Asked to be transferred over to the biomed dept, While waiting to be transferred over the call was dropped. Will call back later.


09/15/2025 YEspino Received an email back from Lisa stating that she did not have this device @ Winter park. She stated she would send off to Harry Morris to be better assisted. Then received an email from Harry stating it is not at his location either. Must try to call Biomed for this site to be better assisted.


08/15/2025 YEspino Called 407-468-7244 to speak to Lisa to verify the devices in question. Went straight to vm so i left a message.


07/15/2025 ALuman - Sent an email to Ruben Hinote with serial number list to see if he can look network wide for the devices and help coordinate the correct POC for scheduling

07/08/2025 MHamersley - called 407-468-7244, call went to VM/LM; sent email: lisa.silverman@adventhealth.com


06/10/2025 YEspino Called 407-303-2400 to verify 6 EV300 Vents in question. Was unable to speak to anybody or leave a message because once dialed the line was busy.


06/10/2025 YEspino Called 407-303-9654 to speak to Nancy to verify the 6 EV300 Vents in question. Was unable to speak to her so i left a message.


05/09/2025 YEspino Called 407-303-9654 to speak to Nancy Candelario to verify the EV300 Vents in question. Was unable to speak to her or leave a message. 

🔧 Work Performed
FSE Reassigned
🔍 Technician Findings
FSE Reassigned
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01244966
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:50 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 9m
🚨 77.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 7h
🚨 140.0 business days
📅
Status: Ready for Scheduling by Cristina Everetts Dec 16, 10:24 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 206d 19h
⚠️ 6.0 business days
📅
3 Dispatch Scheduled Dec 23, 9:41 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Derick Velazquez
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 23h
⚠️ 7.0 business days
📅
Dispatch Scheduled by Derick Velazquez Jan 3, 3:45 PM
Scheduled For: 2026-01-09T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Derick Velazquez Jan 9, 11:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17d 1h
🗓️
2 Status: Scheduled Jan 9, 2:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Derick Velazquez
Scheduled For: 2026-01-16T13:00:00.000+0000
4.0 business days
📅
Dispatch Scheduled by Derick Velazquez Jan 14, 6:36 PM
Scheduled For: 2026-01-15T13:00:00.000+0000
📅
Dispatch Scheduled by Derick Velazquez Jan 15, 12:47 PM
Scheduled For: 2026-01-16T13:00:00.000+0000
📅
Dispatch Scheduled by Derick Velazquez Jan 15, 1:17 PM
Scheduled For: 2026-01-29T13:00:00.000+0000
2.0 business days
📅
Dispatch Scheduled by Derick Velazquez Jan 16, 1:57 PM
Scheduled For: 2026-01-12T13:00:00.000+0000
1.0 business days
📅
Dispatch Scheduled by Derick Velazquez Jan 18, 12:49 AM
Scheduled For: 2026-01-19T13:00:00.000+0000
0.0 business days
⏱️
2x Labor Added Jan 19, 6:13 PM
Type: Labor
Status: Open
Qty: 1, 2.5
📅
Dispatch Scheduled by Derick Velazquez Jan 20, 3:46 PM
Scheduled For: 2026-01-29T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Derick Velazquez Jan 27, 11:15 PM
Scheduled For: 2026-02-06T13:00:00.000+0000
⚠️ 6.1 business days
📅
Dispatch Scheduled by Derick Velazquez Feb 4, 10:15 AM
Scheduled For: 2026-02-13T13:00:00.000+0000
⚠️ 5.0 business days
✔️
Status: Completed by Derick Velazquez Feb 10, 2:23 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 32d 0h, 0m
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 9:19 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 18h, 0m
⚠️ 5.0 business days
🧾
Invoice Created Feb 19, 1:27 PM
Invoice Number: SM-253673

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Scheduled
Duration: 21.6 business days (threshold: 2.0 business days)
Exceeded by 19.6 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Feb 13, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
SM-253673

Work Details (2)

Name Type Status Qty Amount Date
WL-03070954 Labor Open 1 $0.00 Jan 19, 6:13 PM
WL-03070955 Labor Open 2.5 $0.00 Jan 19, 6:13 PM

Details