Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244978 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Peninsula Regional Medical Center — 100 E Carroll St, Salisbury MD, 21801

Feb 4, 2025 → Feb 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (224 biz days early)
Active: 85 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jan 26, 2026
165 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 26 → Feb 6, 2026
9 business days (counted)
Running total: 85 of ? biz days used
Created: Feb 5, 2025 Completed: Feb 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Jan 26 Ready for Release ⏸ Paused 165
Jan 26 → Feb 6 Scheduled ▶ Running 9 85
Dispatch 1.0d
Holding 165.5d (excluded)
Coordinators 86.7d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
165.5 days
Coordinators
86.7 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Feb 6, 2026 (328 days early)
📅
251.0 days Total Age
⏱️
165.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
87.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 3, 2026
Visit 2 Feb 4, 2026
Visit 3 Feb 5, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 555 days old
🚨
Primary Delay 165.5 days stuck in "Ready for Release"
⏱️
Total Delay 87.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
77.0d / 1.0d SLA
Ready for Release
165.5d
Scheduled
9.7d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/26/2026 RFosbury sending Rick C with Jeffrey C Feb 2nd - Feb 6th . Dispatching to Rick and have clone WO for Jeffrey once his training is done.

01/20/2026 RFosbury received call back from John Vaughn confirming FSE onsite week of FEB 2nd. Sending Jeffrey and another FSE TBD.

01/19/2026 RFosbury called 410-546-6400 left my information with front desk for John to call back. 

01/12/2026 RFosbury Called 410-546-6400 and asked for John Vaughn. He said he need to review his calendar. Also send FU email to biomed@tidalhealth.org

01/02/2026 YEspino Called 410-546-6400 to speak to mark over the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Candy and she advised Mark was not in and would be in next week.


12/18/2025 YEspino Called 410-546-6400 to speak to Mark from biomed to verify the devices in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.


11/20/2025 YEspino Called 410-546-6400 to follow up with Biomed over the previous email sent to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Candy and she advised the person i need to speak to (Mark Cornileus) was currently in a meeting so i left a message to get a call back.


11/19/2025 YEspino Called 410-546-6400 to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Candy and asked her about the previous email sent. Was placed on hold and while waiting the call was dropped.


10/29/2025 RFosbury emailed biomed@tidalhealth.org to confirm inventory.


10/14/2025 MHamersley - called 410-546-6400, xfer to Bio Med, spoke to Candy, she said email: biomed@tidalhealth.org

** jackson.sevelius@tidalhealth.org BOUNCED **


09/18/2025 RFosbury - sent email to jackson.sevelius@tidalhealth.org and biomed@tidalhealth.org to confirm Inventory


07/09/2025 Cever sent email to jackson.sevelius@tidalhealth.org and biomed@tidalhealth.org to confirm Inventory


07/07/2025 Rbailey - Called 410.543.7358 Switchboard asked for Ciana Carbone per PWO. Xfer'd. NA Left VM for FU about the 30 devices

🔧 Work Performed
FCO86600081
🔍 Technician Findings
GOOD WORKING CONDITIONS
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01244978
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:51 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 166.0 business days
👷
3 Technician Assigned Jan 26, 1:18 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-02T05:00:00.000+0000, 2026-02-02T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 247d 22h
📅
Dispatch Scheduled by Rich Fosbury Jan 27, 11:24 AM
Scheduled For: 2026-02-03T13:00:00.000+0000
⚠️ 6.0 business days
💵
2x Expenses Added Feb 3, 2:01 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
7x Labor Added Feb 3, 5:36 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 4, 5, 0.25, 1, 162, 2.8
⏱️
Labor Added Feb 3, 5:51 PM
Type: Labor
Status: Open
Qty: 1.5
⏱️
6x Labor Added Feb 4, 4:41 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.25, 9.5, 1, 2.8
2.9 business days
⏱️
2 8x Labor Added Feb 6, 8:09 AM
8x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 18h, 0m
4.0 business days
⏱️
2 Labor Added Feb 11, 10:06 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 2h
2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Feb 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 8m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Feb 3, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
N/A

Work Details (25)

Name Type Status Qty Amount Date
WL-03089531 Expenses Open 1 $0.00 Feb 3, 2:01 PM
WL-03089532 Expenses Open 1 $0.00 Feb 3, 2:01 PM
WL-03089960 Labor Open 4 $310.00 Feb 3, 5:36 PM
WL-03089961 Labor Open 5 $475.00 Feb 3, 5:36 PM
WL-03089962 Labor Open 0.25 $0.00 Feb 3, 5:36 PM
WL-03089963 Expenses Open 1 $0.00 Feb 3, 5:36 PM
WL-03089964 Expenses Open 1 $0.00 Feb 3, 5:36 PM
WL-03089965 Travel Open 162 $0.00 Feb 3, 5:36 PM
WL-03089966 Travel Open 2.8 $0.00 Feb 3, 5:36 PM
WL-03089998 Labor Open 1.5 $0.00 Feb 3, 5:51 PM
WL-03091679 Labor Open 0.25 $0.00 Feb 4, 4:41 PM
WL-03091680 Labor Open 9.5 $950.00 Feb 4, 4:41 PM
WL-03091681 Labor Open 0.25 $620.00 Feb 4, 4:41 PM
WL-03091682 Expenses Open 1 $0.00 Feb 4, 4:41 PM
WL-03091683 Travel Open 2.8 $0.00 Feb 4, 4:41 PM
WL-03091684 Travel Open 2.8 $0.00 Feb 4, 4:41 PM
WL-03094839 Labor Open 0.5 $0.00 Feb 6, 8:09 AM
WL-03094840 Labor Open 5 $475.00 Feb 6, 8:09 AM
WL-03094841 Labor Open 3.5 $310.00 Feb 6, 8:09 AM
WL-03094842 Expenses Open 1 $0.00 Feb 6, 8:09 AM
WL-03094843 Expenses Open 1 $0.00 Feb 6, 8:09 AM
WL-03094844 Expenses Open 1 $0.00 Feb 6, 8:09 AM
WL-03094845 Travel Open 2.8 $0.00 Feb 6, 8:09 AM
WL-03094846 Travel Open 162 $0.00 Feb 6, 8:09 AM
WL-03100695 Labor Open 0.016666666666667 $304.00 Feb 11, 10:06 AM

Details