Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244989 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 UPMC Chautauqua At WCA — 207 Foote Ave, Jamestown NY, 14701

Feb 4, 2025 → Jun 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (141 biz days early)
Active: 96 biz days
Paused: 237 biz days
🕐 Clock stopped: Completed (Jun 6, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸237d
⏸ Clock Paused
Status: Ready for Release
May 23 → May 7, 2026
237 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 7 → May 11, 2026
2 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: On Hold
May 11 → Jun 3, 2026
16 business days (counted)
Running total: 94 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 3 → Jun 6, 2026
2 business days (counted)
Running total: 96 of ? biz days used
Created: Feb 5, 2025 Completed: Jun 6, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → May 7 Ready for Release ⏸ Paused 237 —
May 7 → May 11 Ready for Scheduling ▶ Running 2 78
May 11 → Jun 3 On Hold ▶ Running 16 94
Jun 3 → Jun 6 Scheduled ▶ Running 2 96
Dispatch 1.0d
Holding 254.5d (excluded)
Coordinators 82.4d
Field Work 11.3d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
254.5 days
Coordinators
82.4 days
Over SLA
Field Work
11.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Jun 24, 2026 (190 days early)
📅
345.3 days Total Age
⏱️
237.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
89.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 555 days old
🚨
Primary Delay 237.5 days stuck in "Ready for Release"
⏱️
Total Delay 89.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
79.7d / 1.0d SLA
Ready for Release
237.5d
On Hold
17.0d
Scheduled
2.7d / 2.0d SLA
Completed
11.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/03/2026 RArnold -dispatching to Raymond per Fady

05/07/2026 MHamersley - recd email from Michael Harper, stating, "This ventilator SN H29654880F201 has been removed from the system, dispositioned and decommissioned."


05/06/2026 MHamersley - recd email from David providing POC: Michael Harper, sent f/u email: Michael.harper@trimedx.com


05/04/2026 ARoosa - Sent fu email to david.albaugh@trimedx.com about device in question.


04/22/2026: ARoosa - Called (724) 953-4909, David Albaugh, VM/LM


04/08/2026 MHamersley - called (724) 953-4909, call went to VM, voicemail box hasn't been set up yet, couldn't leave msg; sent email: david.albaugh@trimedx.com 


Trilogy EV300 Ventilator H29654880F201


03/05/2026 DMalloy - Per Planner, waiting for FSE & device availability to schedule.


01/15/2026 DMalloy - Follow Up Email sent to the customer

david.albaugh@trimedx.com


12/16/2025 DMalloy -Philips rep John Hepler advised that the POC for this location is David Albaugh. Will reach out to him to confirm the device and propose a visit.  


11/04/2025 DMalloy - Called 716.487.0141 per the previous notes. Asked for BioMed or Clinical Engineering. Reached a rep with Trimedx. She took a message for a call back. Also sent a message to UPMC rep John Hepler to see if he could advise of the POC for this location.  


10/27/2025 mklose called (716) 487-0141, Em, Trimedx. will have tech return call. Confirm device. 


10/27/2025 mklose called (716) 720-6517, for Brad. Automated Voice, number is no longer in service. 

🔧 Work Performed
ANR
🔍 Technician Findings
ANR
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01244989
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 3m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:53 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 238.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley May 7, 2:26 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 348d 22h
⏳ 3.0 business days
⏸️
Status: On Hold by Rebecca Arnold May 11, 11:18 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 3d 20h
🚨 17.0 business days
🗓️
▶
3 Status: Scheduled Jun 3, 2:16 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Raymond Ebanks
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-03T12:00:00.000+0000
⏳ 3.0 business days
⏱️
2x Labor Added Jun 5, 9:02 PM
Type: Labor
Status: Open
Qty: 1, 3
✔️
Status: Completed by Raymond Ebanks Jun 5, 9:30 PM
From: Scheduled
To: Completed
Duration in Previous: 2d 7h
⏳ 0.3 business days
💵
2x Expenses Added Jun 7, 7:15 PM
Type: Expenses
Status: Open
Qty: 1
🚨 11.0 business days
🏁
Status: Closed by Raymond Ebanks Jun 23, 10:47 PM
From: Completed
To: Closed
Duration in Previous: 18d 1h
⏱️
Labor Added Jun 24, 10:01 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 24, 10:08 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 11h 21m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 25, 5:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Jun 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 43m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business hours
Completed
Duration: 11.3 business days (threshold: 1.0 business days)
Exceeded by 10.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Jun 3, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03251119 Labor Open 1 $155.00 Jun 5, 9:02 PM
WL-03251120 Labor Open 3 $237.50 Jun 5, 9:02 PM
WL-03251919 Expenses Open 1 $0.00 Jun 7, 7:15 PM
WL-03251920 Expenses Open 1 $0.00 Jun 7, 7:15 PM
WL-03271707 Labor Open - $38.00 Jun 24, 10:01 AM

Details