Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245005 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Fort Washington Medical Center — 11711 Livingston Rd, Fort Washington MD, 20744

Feb 4, 2025 → Jun 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (144 biz days early)
Active: 217 biz days
Paused: 113 biz days
🕐 Clock stopped: Completed (Jun 2, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸77d
⏸ Clock Paused
Status: Ready for Release
May 23 → Sep 15, 2025
77 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 15 → Oct 1, 2025
12 business days (counted)
Running total: 88 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Oct 1 → Nov 20, 2025
34 business days (not counted)
94d
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Apr 9, 2026
94 business days (counted)
Running total: 182 of ? biz days used
▶ Clock Running
Status: Entered
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 182 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 182 of ? biz days used
▶ Clock Running
Status: On Hold
Apr 9 → Apr 27, 2026
12 business days (counted)
Running total: 194 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 27 → Apr 29, 2026
2 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 29 → May 5, 2026
4 business days (counted)
Running total: 198 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 5 → Jun 2, 2026
19 business days (counted)
Running total: 217 of ? biz days used
Created: Feb 5, 2025 Completed: Jun 2, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Sep 15 Ready for Release ⏸ Paused 77
Sep 15 → Oct 1 Ready for Scheduling ▶ Running 12 88
Oct 1 → Nov 20 Ready for Release ⏸ Paused 34
Nov 20 → Apr 9 Ready for Scheduling ▶ Running 94 182
Apr 9 → Apr 9 Entered ▶ Running 0 182
Apr 9 → Apr 9 Ready for Scheduling ▶ Running 0 182
Apr 9 → Apr 27 On Hold ▶ Running 12 194
Apr 27 → Apr 29 Ready for Release ⏸ Paused 2
Apr 29 → May 5 Scheduled ▶ Running 4 198
May 5 → Jun 2 Tech On Site ▶ Running 19 217
Dispatch 1.0d
Holding 128.4d (excluded)
Coordinators 189.5d
Field Work 19.8d
Billing 0.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
128.4 days
Coordinators
189.5 days
Over SLA
Field Work
19.8 days
Over SLA
Billing
0.0 days
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Jun 2, 2026 (212 days early)
📅
331.0 days Total Age
⏱️
95.0d in Ready for Scheduling Longest Stage
🔄
14 transitions Status Changes
⚠️
204.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Jeffrey Coles — scheduling delays attributed to technician, not coordinators
Visit 1 May 4, 2026
Visit 2 May 5, 2026
Visit 3 May 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 555 days old
🚨
Primary Delay 95.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 204.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
185.0d / 1.0d SLA
Ready for Release
115.4d
On Hold
13.0d
Scheduled
4.4d / 2.0d SLA
Tech On Site
19.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/02/2026 SRobinson- Created follow up WO as requested. (WO-01378161)

05/20/2026 ARuby - Rick emailed Binny to complete LU form for 3 devices. BJohn@adventisthealthcare.com

04/29/2026 - ARuby - Fady called Binny to confirm onsite visit sent confirmation email BJohn@adventisthealthcare.com he confirmed the devices are located at 11711 Livingston Rd Fort Washington, MD 20744 POC is Binny John <BJohn@adventisthealthcare.com>301-203-2242. Dispatching to Jeffrey Coles for 5/4-5/6


04/27/2026 RArnold - Fady is working with Desmond Rhoomes on locating these devices.

04/22/2026 ALuman - called main line (240) 637-4000. operator xfer to Biomed. Spoke to Sean and he asked me to send email to: sputhusseriyil@adventisthealthcare.com

04/22/2026 ALuman - called main line (240) 637-4000. asked operator to xfer to Steven Peterson. Human resources does not show anyone in their database by that name. xfer'ed to Respiratory. Bethalee Desuza, no answer, left VM

04/14/2026 RArnold- Fady to review for closure

04/09/2026 - ARuby - Updated WO - DO NOT CALL


03/05/2026 MHamersley -sent email to Fady to close out work order, as these devices have not been located


01/28/2026 MHamersley - MGMT working with POC

12/24/2025 RFosbury MGMT working with POC

12/10/2025 MNewman - Fady is working with the POC on this. 

11/20/2025 YEspino Called 240-637-6921 to speak to Desmond Rhoomes to verify the 6 EV300 Vents in question. Was able to speak to Desmond and he advised they do not have any of the devices in question. He also expressed frustration because all the devices we call him for he never has , so he stated he doesnt want to have this issue anymore. Advised him i would send him an ANR email so he could sign off on these devices. 


11/20/2025 YEspino Called 301-891-5700 to speak to Nick Decker to verify the 6 EV300 Vents in question. Not a good contact, this number is out of service.


10/28/2025 MHamersley - called 240-637-4000, xfer to Bio Med, call went to CE VM/LM; sent email: Drhoomes@ahm.com; Desmond Rhoomes, Biomedical Engineering Manager


10/01/2025 MHamersley - called 240-637-4000, xfer to Resp Dept, call went to Beverly Desouza's VM/LM requesting verification of EV300 Vents.


09/15/2025 MHamersley - called 240.637.4000, xfer to Bio Med, xfer to Respiratory Dept, spoke to lady who said they don't have EV300s, they only have EV500s; she was in mtg and asked for a call back.


04/07/2025 Rbailey - Called 240.637.4000 Asked for BioMed. Xfer'd spoke with Nick in CE. He asked if it was for Washington Adventist or White Oak. He advised that they don't have any at White Oak and that maybe they these were purchased by the State of Maryland and sent to places but he said that don't have any Trilogys. Following up with Planner

🔧 Work Performed
EV300 FCO86600081
🔍 Technician Findings
EV300 FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245005
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:51 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 78.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 15, 10:53 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 114d 19h
🚨 13.0 business days
Status: Ready for Release by Mary Hamersley Oct 1, 12:35 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 16d 1h
🚨 35.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Nov 20, 11:06 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 49d 23h
🚨 95.0 business days
🆕
Status: Entered by Autumn Ruby Apr 9, 10:09 AM
From: Ready for Scheduling, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 139d 22h, 0m
⏸️
Status: On Hold by Autumn Ruby Apr 9, 10:31 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 21m
🚨 13.0 business days
Status: Ready for Release by Rebecca Arnold Apr 27, 9:19 AM
From: On Hold
To: Ready for Release
Duration in Previous: 17d 22h
3.0 business days
🗓️
3 Status: Scheduled Apr 29, 4:24 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: Jeffrey Coles
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-05-04T12:00:00.000+0000
4.9 business days
🔧
Status: Tech On Site by Jeffrey Coles May 5, 1:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
⏱️
2 Labor Added May 5, 2:08 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 4, 3.5
2.0 business days
⏱️
2 5x Labor Added May 6, 9:50 PM
5x Labor Added → 4x Travel Added
🚗
4x Travel Added
Type: Travel
Status: Open
Qty: 70
⏱️
3x Labor Added May 6, 10:12 PM
Type: Labor
Status: Open
Qty: 2, 5.5, 1.5
3.2 business days
💵
Expenses Added May 11, 1:46 PM
Type: Expenses
Status: Open
Qty: 1
🚨 16.0 business days
✔️
Status: Completed by Jeffrey Coles Jun 2, 11:58 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 27d 22h, 0m
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 3, 10:43 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 22h 44m
2.0 business days
📄
3 Status: Ready to Bill Jun 4, 3:27 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-263809

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Ready for Scheduling
Duration: 95.0 business days (threshold: 1.0 business days)
Exceeded by 94.0 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Tech On Site
Duration: 19.8 business days (threshold: 1.0 business days)
Exceeded by 18.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jeffrey Coles
Scheduled
May 4, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
SM-263809

Work Details (16)

Name Type Status Qty Amount Date
WL-03214982 Labor Open 2.5 $0.00 May 5, 2:08 PM
WL-03214986 Labor Open 4 $0.00 May 5, 2:10 PM
WL-03214987 Labor Open 3.5 $0.00 May 5, 2:10 PM
WL-03217383 Labor Open 2 $0.00 May 6, 9:50 PM
WL-03217384 Labor Open 4 $0.00 May 6, 9:50 PM
WL-03217385 Labor Open 3 $0.00 May 6, 9:50 PM
WL-03217386 Travel Open 70 $0.00 May 6, 9:50 PM
WL-03217387 Travel Open 70 $0.00 May 6, 9:50 PM
WL-03217388 Travel Open 70 $0.00 May 6, 9:52 PM
WL-03217389 Travel Open 70 $0.00 May 6, 9:52 PM
WL-03217390 Travel Open 70 $0.00 May 6, 9:53 PM
WL-03217391 Travel Open 70 $0.00 May 6, 9:53 PM
WL-03217397 Labor Open 2 $0.00 May 6, 10:12 PM
WL-03217398 Labor Open 5.5 $0.00 May 6, 10:12 PM
WL-03217399 Labor Open 1.5 $0.00 May 6, 10:12 PM
WL-03221859 Expenses Open 1 $0.00 May 11, 1:46 PM

Details