Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245012 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Beltmann Grp — 6310 Hoffner Ave, Orlando FL, 32822

Feb 4, 2025 → Feb 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (211 biz days early)
Active: 207 biz days
Paused: 56 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸56d
⏸ Clock Paused
Status: Ready for Release
May 23 → Aug 14, 2025
56 business days (not counted)
48d
▶ Clock Running
Status: Ready for Scheduling
Aug 14 → Oct 23, 2025
48 business days (counted)
Running total: 124 of ? biz days used
63d
▶ Clock Running
Status: Scheduled
Oct 23 → Jan 28, 2026
63 business days (counted)
Running total: 187 of ? biz days used
▶ Clock Running
Status: Entered
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 187 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Feb 10, 2026
9 business days (counted)
Running total: 196 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 196 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 23, 2026
8 business days (counted)
Running total: 204 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 26, 2026
3 business days (counted)
Running total: 207 of ? biz days used
Created: Feb 5, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Aug 14 Ready for Release ⏸ Paused 56
Aug 14 → Oct 23 Ready for Scheduling ▶ Running 48 124
Oct 23 → Jan 28 Scheduled ▶ Running 63 187
Jan 28 → Jan 28 Entered ▶ Running 0 187
Jan 28 → Feb 10 Ready for Scheduling ▶ Running 9 196
Feb 10 → Feb 10 Assigned ▶ Running 0 196
Feb 10 → Feb 23 Scheduled ▶ Running 8 204
Feb 23 → Feb 26 Tech On Site ▶ Running 3 207
Dispatch 1.0d
Holding 56.5d (excluded)
Coordinators 207.9d
Field Work 3.9d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
56.5 days
Coordinators
207.9 days
Over SLA
Field Work
3.9 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Feb 26, 2026 (308 days early)
📅
264.0 days Total Age
⏱️
77.0d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
204.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jared Heisler — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 23, 2026
Visit 2 Feb 26, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 555 days old
🚨
Primary Delay 77.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 204.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
135.9d / 1.0d SLA
Ready for Release
56.5d
Scheduled
72.1d / 2.0d SLA
Tech On Site
3.9d / 1.0d SLA
Closed
0.1d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 ALuman - dispatch to Jared Heisler to complete 2/23. Email sent to Maria Alvarez

01/28/2026 ALuman - working with onsite staff to make device available for FSE to come onsite

10/23/2025 ALuman - dispatch to Jared Heisler to complete 11/5. Email confirmation sent to Maria Alvarez

08/14/2025 YEspino Called 407-407-1209 to speak to phil to verify the device in question. Was able to speak to Maria and she advised Phil no longer works for the site. She is now the POC. she confirmed the device in question. Location is 17000 Porter Rd Winter Garden,Fl 


08/01/2025 YEspino Called 407-407-1209 to speak to Phil to verify the device in question. Was unable to speak to anybody so i left a message.


07/02/2025 YEspino Called 407-407-1209 to speak to Phil to verify the device in question. Was unable to speak to him or anybody else so i left a message.


07/02/2025 YEspino Called 407-407-0000 to verify the device in question. Asked to be transferred over to the biomed dept, Was able to speak to Shawn and he advised that this device in at their sister site (Horizon West) and i could call 407-407-1209 and speak to Phil to be better assisted.


07/02/2025 YEspino Called 407-407-1209 to speak to Fawwaaz Ali to verify the device in question. Was unable to speak to anybody or leave a message.


06/10/2025 YEspino Called 321-407-1210 to try and speak to Maria to see if her phone number is working. not a good contact phone number is out of service.


05/19/2025 YEspino Called 321-407-1210 to speak to Maria to verify the device in question. Will need to find a better contact because this number is out of service.


05/15/2025 YEspino Called 321-407-1210 to speak to Maria Alvares to verify the device in question. Was unable to speak to her or leave a message because no vm is avaliable.


05/15/2025 YEspino Called 321-843-4569 to speak to Hassan Jackman to verify the device in question. This number is for orlando medical center. Was able to speak to Donald clutters and he advised that this device is located at Horizon West. I needed to contact Maria Alvares @321-407-1210 to be better assisted.

🔧 Work Performed
Completed FCO86600081-Passed
🔍 Technician Findings
Completed FCO86600081-Passed
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245012
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:50 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 9m
🚨 77.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 7h
🚨 57.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Aug 14, 1:02 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 82d 21h
🚨 49.0 business days
🗓️
3 Status: Scheduled Oct 23, 5:05 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Jared Heisler
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-05T05:00:00.000+0000, 2025-12-05T00:00:00.000+0000, 2025-12-05T13:00:00.000+0000
🚨 40.9 business days
📅
Dispatch Scheduled by Jared Heisler Dec 23, 2:58 PM
Scheduled For: 2025-12-29T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Jared Heisler Dec 30, 3:12 PM
Scheduled For: 2026-01-21T13:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 15, 8:49 AM
Scheduled For: 2026-01-24T00:00:00.000+0000
⚠️ 9.0 business days
🆕
Status: Entered by Ashley Luman Jan 28, 10:17 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 96d 18h, 0m
🚨 10.0 business days
👷
3 Technician Assigned Feb 10, 1:30 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 13d 3h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-23T13:00:00.000+0000
⚠️ 9.0 business days
🔧
2 Status: Tech On Site Feb 23, 12:06 PM
Status: Tech On Site → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 126
4.0 business days
⏱️
2 2x Labor Added Feb 26, 12:09 PM
2x Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 2, 3, 0.75, 0.25
✔️
Status: Completed by Jared Heisler Feb 26, 12:50 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3d 0h, 0m
⏱️
2 Labor Added Feb 26, 1:15 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 27m
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 7m
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 48.9 business days (threshold: 1.0 business days)
Exceeded by 47.9 business days
Scheduled
Duration: 63.4 business days (threshold: 2.0 business days)
Exceeded by 61.4 business days
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Tech On Site
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Feb 23, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03116112 Travel Open 126 $0.00 Feb 23, 12:07 PM
WL-03121188 Labor Open 3 $0.00 Feb 26, 12:09 PM
WL-03121189 Travel Open 126 $0.00 Feb 26, 12:09 PM
WL-03121192 Labor Open 2 $237.50 Feb 26, 12:11 PM
WL-03121193 Labor Open 3 $155.00 Feb 26, 12:11 PM
WL-03121194 Labor Open 0.75 $0.00 Feb 26, 12:11 PM
WL-03121195 Labor Open 0.25 $0.00 Feb 26, 12:11 PM
WL-03121310 Labor Open 0.016666666666667 $38.00 Feb 26, 1:15 PM

Details