Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245022 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Children's Specialized Hospital Inpatient Hospital – New Brunswick Somerset Stre — 200 Somerset St, New Brunswick NJ, 08901

Feb 4, 2025 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 104 biz days
Paused: 151 biz days
🕐 Clock stopped: Tech Off Site (Feb 14, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jan 5, 2026
151 business days (not counted)
25d
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Feb 10, 2026
25 business days (counted)
Running total: 101 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 101 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 10 → Feb 14, 2026
3 business days (counted)
Running total: 104 of ? biz days used
Created: Feb 5, 2025 Tech Off Site: Feb 14, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Jan 5 Ready for Release ⏸ Paused 151
Jan 5 → Feb 10 Ready for Scheduling ▶ Running 25 101
Feb 10 → Feb 10 Scheduled ▶ Running 0 101
Feb 10 → Feb 14 Tech On Site ▶ Running 3 104
Dispatch 1.0d
Holding 151.5d (excluded)
Coordinators 102.7d
Field Work 3.4d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
151.5 days
Coordinators
102.7 days
Over SLA
Field Work
3.4 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Feb 14, 2026 (320 days early)
📅
256.0 days Total Age
⏱️
151.5d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
104.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 555 days old
🚨
Primary Delay 151.5 days stuck in "Ready for Release"
⏱️
Total Delay 104.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
102.7d / 1.0d SLA
Ready for Release
151.5d
Scheduled
0.0d / 2.0d SLA
Tech On Site
3.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/16/2026 YEspino Called 267-252-7260 to try and schedule next week for Davon. Was unable to speak to him so i left a message.


01/05/2025 Cever email was incorrect. replied to email Gogliuzza, Salvatore <salvatore.gogliuzza@gehealthcare.com>adding corrected email and offering dates for Jan 14th

01/02/2026 YEspino Called 856-582-2816 to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Saul and he asked for an email to be sent out to him. Email: saulvatore.gogliudza@gehealthcare.com Phone:267-252-7260


12/30/2025 RArnold - This Wo is now for SN#s below that still need to be located within the Childrens Specialized Hospital system.

H352688496C11

H35327788053D


12/16/2025 YEspino Called 856-582-2816 to verify the devices in question. Asked to be transferred over to the biomed dept, Was transferred over to the Washington location, Was unable to speak to anybody so i left a message.


12/08/2025 Cever the address is for a rental site may need updated as these are most likely at jefferson health 435 Hurffville NJ sent email to sam.varghese@ge.com and gary.troendle@ge.com in Biomed asking to confirm inventory


11/19/2025 YEspino Called 856-582-2500 to speak to Charles Elison to verify the devices in question. not a good contact this number is for "Jefferson health in new jersey".


11/19/2025 YEspino Called 888-244-5373 to verify the 8 EV300 Vents in question. Asked to be transferred over to the Biomed dept but was told none is avaliable so i asked for Respt. Was sent back and forth and kept getting told to ask to be transferred over to the Respt supervisor. Was unable to speak to Donna so i left her a message.


10/13/2025 MHamersley - rec'd email from Melissa stating, "I am just getting back from vacation, but I don't believe these are EV300 for my location. I don't work at Children's specialized hospital in Palmyra NJ"; Melissa Brancolassi, Supervisor, Cardio Respiratory Care at Jefferson Health, 435 Hurffville Cross-Keys RD, Turnersville NJ; need to research for better contact


09/18/2025 RFosbury - emailed Melissa.Brancolassi@jefferson.edu confirming inventory.

🔧 Work Performed
2/10/2026 - IM - FCO 81
🔍 Technician Findings
Needs continuation for remaining devices onsite. Please create follow up EWO for PWO-14493704.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245022
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:51 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 152.0 business days
📅
Status: Ready for Scheduling by Cristina Everetts Jan 5, 1:36 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 226d 22h
🚨 26.0 business days
👷
3 Technician Assigned Feb 10, 3:39 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-10T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 36d 2h
🔧
Status: Tech On Site by Israel Martell Feb 10, 4:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22m
⏱️
Labor Added Feb 10, 5:01 PM
Type: Labor
Status: Open
Qty: 2.5
⏱️
Labor Added Feb 10, 5:07 PM
Type: Labor
Status: Open
Qty: 1.5
3.9 business days
🚗
Status: Tech Off Site by Israel Martell Feb 13, 8:04 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3d 4h
✔️
2 Status: Completed Feb 13, 8:41 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Israel Martell
From: Completed
To: Closed
Duration in Previous: 3m
2.4 business days
⏱️
2 Labor Added Feb 18, 12:33 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 15h
2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 25.7 business days (threshold: 1.0 business days)
Exceeded by 24.7 business days
Tech On Site
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Feb 10, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03099682 Labor Open 2.5 $237.50 Feb 10, 5:01 PM
WL-03099691 Labor Open 1.5 $155.00 Feb 10, 5:07 PM
WL-03110317 Labor Open 0.016666666666667 $38.00 Feb 18, 12:33 PM

Details