Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245026 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 University Of Virginia Medical — Lane Rd 0, Charlottesville VA, 22908

Feb 4, 2025 → Jun 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (141 biz days early)
Active: 118 biz days
Paused: 215 biz days
🕐 Clock stopped: Completed (Jun 5, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸215d
⏸ Clock Paused
Status: Ready for Release
May 23 → Apr 7, 2026
215 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 7 → Apr 21, 2026
10 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: On Hold
Apr 21 → May 7, 2026
12 business days (counted)
Running total: 98 of ? biz days used
▶ Clock Running
Status: Scheduled
May 7 → May 25, 2026
11 business days (counted)
Running total: 109 of ? biz days used
▶ Clock Running
Status: Entered
May 25 → May 26, 2026
1 business day (counted)
Running total: 110 of ? biz days used
▶ Clock Running
Status: On Hold
May 26 → Jun 4, 2026
7 business days (counted)
Running total: 117 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 5, 2026
1 business day (counted)
Running total: 118 of ? biz days used
Created: Feb 5, 2025 Completed: Jun 5, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Apr 7 Ready for Release ⏸ Paused 215
Apr 7 → Apr 21 Ready for Scheduling ▶ Running 10 86
Apr 21 → May 7 On Hold ▶ Running 12 98
May 7 → May 25 Scheduled ▶ Running 11 109
May 25 → May 26 Entered ▶ Running 1 110
May 26 → Jun 4 On Hold ▶ Running 7 117
Jun 4 → Jun 5 Scheduled ▶ Running 1 118
Dispatch 2.0d
Holding 236.2d (excluded)
Coordinators 101.3d
Field Work 1.2d
Billing 1.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
236.2 days
Coordinators
101.3 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Jun 8, 2026 (206 days early)
📅
334.2 days Total Age
⏱️
215.5d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
97.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jun 3, 2026
Visit 2 Jun 5, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 555 days old
🚨
Primary Delay 215.5 days stuck in "Ready for Release"
⏱️
Total Delay 97.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
87.9d / 1.0d SLA
Ready for Release
215.5d
On Hold
20.7d
Scheduled
13.5d / 2.0d SLA
Completed
1.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/04/2026 RArnold - Dispatching to Derick per Fady.

05/26/2026 RArnold - Removed from Joe per Fady

05/07/2026 RArnold - Dispatching to Joe H per Fady

05/07/2026 ARoosa - Sent fu email to cwd5d@uvahealth.org letting hime know an FSE will be reaching out with papaerwork for him to sign.

04/23/2026 ARoosa - Sent fu email to Chris at cwd5d@uvahealth.org asking for his response back to confirm his phone conversation with Mary stating these devices had been sold so we can end his affiliation with devices.

04/07/2026 MHamersley - called 434-960-0594, spoke to John, he is NOT POC; need to contact: Chris Duncan, Sr. Resp, 434-465-5850, spoke to Chris, they sold these 2 devices and are no longer on premises; sent email for written verification: cwd5d@uvahealth.org


03/30/2026 Mhamersley - called 434-960-0594, call went to VM/LM


02/16/2026 YEspino Called 434-960-0594 to speak to John to verify the device in question. Was unable to speak to him or leave a message.


02/06/2026 MHamersley - called 434-960-0594, call went to VM/LM; sent f/u email: jmf7n@uvahealth.org


12/30/2025 YEspino Called 434-960-0594 to speak to John to verify the vents in question. Went to voicemail so i left a message.


11/25/2025 YEspino Called 434-960-0594 to speak to John to verify the devices in question. Went to vm so i left a message.


11/14/2025 RFosbury - LVM at 434-960-0594 sending FU to jmf7n@uvahealth.org


10/09/2025 MHamersley - called 434-960-0594, call went to VM/LM; sent f/u email: jmf7n@uvahealth.org


09/15/2025 MHamersley - called 434-960-0594, John Fletcher, call went to VM/LM; sent email: jmf7n@uvahealth.org


Trilogy EV300 Ventilator H29396734408B

Trilogy EV300 Ventilator H293938435DAC


04/10/2025 Rbailey - Called 434.960.0594 Number on PWO. Went straight to VM. NA No Name. Left VM for FU

🔧 Work Performed
ANR
🔍 Technician Findings
ANR
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245026
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:55 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 216.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Apr 7, 1:11 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 318d 21h
🚨 11.0 business days
⏸️
Status: On Hold by Rebecca Arnold Apr 21, 2:10 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 14d 0h
🚨 13.0 business days
👷
3 Technician Assigned May 7, 12:29 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-05-07T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: On Hold
To: Scheduled
Duration in Previous: 15d 22h
🚨 12.0 business days
🆕
Status: Entered by Fady Messak May 25, 1:43 PM
From: Scheduled
To: Entered
Duration in Previous: 18d 1h
⏸️
Status: On Hold by Rebecca Arnold May 26, 8:26 AM
From: Entered
To: On Hold
Duration in Previous: 18h 42m
⚠️ 8.0 business days
🗓️
3 Status: Scheduled Jun 4, 9:25 AM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-04T12:00:00.000+0000
👷
Technician Assigned by Rebecca Arnold
Technician: Derick Velazquez
⏱️
2 5x Labor Added Jun 4, 11:58 PM
5x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Derick Velazquez Jun 5, 12:23 AM
From: Scheduled
To: Completed
Duration in Previous: 14h 57m
💵
4x Expenses Added Jun 5, 4:34 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
2 4x Labor Added Jun 5, 4:45 PM
4x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 6
0.9 business days
🏁
Status: Closed by Derick Velazquez Jun 7, 9:35 PM
From: Completed
To: Closed
Duration in Previous: 2d 21h
⏱️
Labor Added Jun 8, 6:54 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 8, 11:22 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 46m
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 3:50 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Jun 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 10m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 10.9 business days (threshold: 1.0 business days)
Exceeded by 9.9 business days
Scheduled
Duration: 11.9 business days (threshold: 2.0 business days)
Exceeded by 9.9 business days
Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Jun 4, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
N/A

Work Details (18)

Name Type Status Qty Amount Date
WL-03249459 Labor Open 7.75 $0.00 Jun 4, 11:58 PM
WL-03249460 Labor Open 0.25 $237.50 Jun 4, 11:58 PM
WL-03249461 Labor Open 1 $155.00 Jun 4, 11:58 PM
WL-03249462 Expenses Open 1 $0.00 Jun 4, 11:58 PM
WL-03249463 Expenses Open 1 $0.00 Jun 4, 11:58 PM
WL-03249465 Expenses Open 1 $0.00 Jun 5, 12:01 AM
WL-03249466 Expenses Open 1 $0.00 Jun 5, 12:01 AM
WL-03249467 Expenses Open 1 $0.00 Jun 5, 12:01 AM
WL-03250506 Expenses Open 1 $0.00 Jun 5, 4:34 PM
WL-03250507 Expenses Open 1 $0.00 Jun 5, 4:34 PM
WL-03250508 Expenses Open 1 $0.00 Jun 5, 4:34 PM
WL-03250509 Expenses Open 1 $0.00 Jun 5, 4:34 PM
WL-03250563 Labor Open 1 $0.00 Jun 5, 4:45 PM
WL-03250564 Labor Open 0.25 $237.50 Jun 5, 4:45 PM
WL-03250565 Expenses Open 1 $0.00 Jun 5, 4:45 PM
WL-03250566 Expenses Open 1 $0.00 Jun 5, 4:45 PM
WL-03250575 Labor Open 6 $155.00 Jun 5, 4:48 PM
WL-03252117 Labor Open - $76.00 Jun 8, 6:54 AM

Details