Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245041 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 H Lee Moffitt Cancer Center & — 10901 Mckinley Dr, Tampa FL, 33612

Feb 4, 2025 → Feb 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (211 biz days early)
Active: 214 biz days
Paused: 49 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸49d
⏸ Clock Paused
Status: Ready for Release
May 23 → Aug 5, 2025
49 business days (not counted)
127d
▶ Clock Running
Status: Ready for Scheduling
Aug 5 → Feb 10, 2026
127 business days (counted)
Running total: 203 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 203 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 25, 2026
10 business days (counted)
Running total: 213 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 214 of ? biz days used
Created: Feb 5, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Aug 5 Ready for Release ⏸ Paused 49
Aug 5 → Feb 10 Ready for Scheduling ▶ Running 127 203
Feb 10 → Feb 10 Assigned ▶ Running 0 203
Feb 10 → Feb 25 Scheduled ▶ Running 10 213
Feb 25 → Feb 26 Tech On Site ▶ Running 1 214
Dispatch 1.0d
Holding 49.5d (excluded)
Coordinators 215.1d
Field Work 1.9d
Billing 2.8d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
49.5 days
Coordinators
215.1 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
2.8 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Feb 26, 2026 (308 days early)
📅
264.0 days Total Age
⏱️
127.5d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
214.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jared Heisler — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 25, 2026
Visit 2 Feb 26, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 555 days old
🚨
Primary Delay 127.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 214.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
204.5d / 1.0d SLA
Ready for Release
49.5d
Scheduled
10.6d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Closed
2.9d / 1.0d SLA
07e-Partial Project
3.2d
WO Correction Needed
1.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 ALuman - dispatch to Jared Heisler to complete 2/24. email sent to Kipp Bartlett kipp.bartlett@moffitt.org

01/15/2026 ALuman - working with POC to schedule

12/15/2025 YEspino Will be reaching out to Ash to see what dates are avaliable to give to schedule.


11/05/2025 MKlose planner working with FSE to schedule.


10/16/2025 MHamersley - Planner working w/POC to schedule, per FSE availability 


07/18/2025 ALuman - received call from Kipp Bartlett and confirmed devices for FCO. He also stated these units are due for PM. Sending info to Fady for PMs. Kipps contact info: 813-456-1248 kipp.bartlett@moffitt.org

07/16/2025 YEspino Called 813-456-1248 to speak to Kipp Bartlet to verify the devices in question. Was able to speak to his co- worker isidro and he advised that he was gone for the day and to try back tomorrow.


07/16/2025 YEspino Called (888) 663-3488 to verify the 3 Vents in question. Asked to be transferred over to the biomed dept, Was able to speak to Dwayne and he advised that these devices are at the site and i needed to speak to Kipp Bartlet to be better assisted. Phone:813-456-1248


07/16/2025 YEspino Called 813-745-3904 to speak to Mike to verify the Vents in question. Was unable to speak to him or leave a message.


07/03/2025 YEspino Called 727-385-4021 to speak to Sandy over the devices in question. Was unable to speak to her so i left a message.


07/03/2025 YEspino Called 813-745-1175 to speak to Brandi Emory to verify the devices in question. Was unable to speak to anybody so i left a message.


07/03/2025 ALuman - tried calling Mike Shipley 813-745-3904, no answer, left VM. Sent Follow up email to Mike to confirm and schedule


06/26/2025 YEspino Called 813-745-3904 to speak to Mike Shipley to verify the 3 EV300 Vents in question. Was unable to speak to him so i left message.


06/26/2025 YEspino Called 727-385-4021 to speak to Sandy over the devices in question. Was unbale to speak to her so i left a message.


06/26/2025 YEspino Called 888-663-3488 to verify the devices in question. Asked to be sent over to the biomed dept but was advised they didn't have that so i was sent to facility's but was unable to speak to anybody or leave a message.


06/12/2025 YEspino Called 888-663-3488 to verify the devices in question. Was unable to speak to anybody or leave a message because i was just left on hold till the call was dropped.


06/12/2025 YEspino Called 727-385-4021 to speak to Sandy to verify the 3 devices in question. Was unable to speak to her so i left a message.


05/16/2025 YEspino Called 888-663-3488 to verify 3 EV300 Vents. Per the line this site is closed for the day.


05/16/2025 YEspino Called 727-385-4021 to speak to Sandy Lutz to verify the 3 EV300 Vents in question. Was unable to speak to her or leave a message because the line dropped after a few rings

🔧 Work Performed
Completed FCO86600081-Passed
🔍 Technician Findings
Completed FCO86600081-Passed
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245041
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:50 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 9m
🚨 77.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 7h
🚨 50.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Aug 5, 4:06 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 74d 0h
🚨 128.0 business days
👷
3 Technician Assigned Feb 10, 2:07 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 188d 23h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-24T13:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Ashley Luman Feb 23, 2:45 PM
Scheduled For: 2026-02-25T13:00:00.000+0000
3.0 business days
🔧
Status: Tech On Site by Jared Heisler Feb 25, 12:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 21h
2.0 business days
⏱️
6x Labor Added Feb 26, 12:22 PM
Type: Labor, Travel
Status: Open
Qty: 2.75, 0.25, 143
✔️
Status: Completed by Jared Heisler Feb 26, 12:59 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 0h, 0m
⏱️
2 Labor Added Feb 26, 1:15 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17m
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 26, 2:55 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1h 38m
🏁
Status: Closed by Jared Heisler Feb 27, 12:06 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 21h 10m
3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 3, 9:09 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 21h
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 127.5 business days (threshold: 1.0 business days)
Exceeded by 126.5 business days
Scheduled
Duration: 10.6 business days (threshold: 2.0 business days)
Exceeded by 8.6 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Feb 25, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03121207 Labor Open 2.75 $0.00 Feb 26, 12:22 PM
WL-03121208 Labor Open 5 $712.50 Feb 26, 12:22 PM
WL-03121209 Labor Open 2.75 $465.00 Feb 26, 12:22 PM
WL-03121210 Labor Open 0.25 $0.00 Feb 26, 12:22 PM
WL-03121211 Travel Open 143 $0.00 Feb 26, 12:22 PM
WL-03121212 Travel Open 143 $0.00 Feb 26, 12:22 PM
WL-03121309 Labor Open 0.016666666666667 $114.00 Feb 26, 1:15 PM

Details