Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245044 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Abington Health Lansdale Hospital — 100 Medical Campus Dr, Lansdale PA, 19446

Feb 4, 2025 → Mar 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (196 biz days early)
Active: 278 biz days
🕐 Clock stopped: Canceled (Mar 19, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
68d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 13, 2025
68 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 13, 2025
0 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Entered
May 13 → May 13, 2025
0 business days (counted)
Running total: 68 of ? biz days used
63d
▶ Clock Running
Status: Scheduled
May 13 → Aug 13, 2025
63 business days (counted)
Running total: 131 of ? biz days used
▶ Clock Running
Status: Entered
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 131 of ? biz days used
28d
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Sep 23, 2025
28 business days (counted)
Running total: 159 of ? biz days used
52d
▶ Clock Running
Status: Scheduled
Sep 23 → Dec 10, 2025
52 business days (counted)
Running total: 211 of ? biz days used
▶ Clock Running
Status: Entered
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 211 of ? biz days used
63d
▶ Clock Running
Status: Ready for Scheduling
Dec 10 → Mar 13, 2026
63 business days (counted)
Running total: 274 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 13 → Mar 19, 2026
4 business days (counted)
Running total: 278 of ? biz days used
Created: Feb 5, 2025 Canceled: Mar 19, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 13 Ready for Scheduling ▶ Running 68 68
May 13 → May 13 Scheduled ▶ Running 0 68
May 13 → May 13 Entered ▶ Running 0 68
May 13 → Aug 13 Scheduled ▶ Running 63 131
Aug 13 → Aug 13 Entered ▶ Running 0 131
Aug 13 → Sep 23 Ready for Scheduling ▶ Running 28 159
Sep 23 → Dec 10 Scheduled ▶ Running 52 211
Dec 10 → Dec 10 Entered ▶ Running 0 211
Dec 10 → Mar 13 Ready for Scheduling ▶ Running 63 274
Mar 13 → Mar 19 Incomplete ▶ Running 4 278
Dispatch 1.0d
Coordinators 279.1d
Incomplete 4.7d (excluded)
✓ SLA Met
Dispatch
1.0 days
Over SLA
Coordinators
279.1 days
Over SLA
Incomplete (excluded from total)
4.7 days
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Mar 19, 2026 (287 days early)
📅
279.0 days Total Age
⏱️
69.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
272.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 555 days old
🚨
Primary Delay 69.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 272.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
161.9d / 1.0d SLA
Scheduled
117.1d / 2.0d SLA
Incomplete
4.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/19/2026 RArnold - Canceling EWO.

03/13/2026 RArnold - Duplicated EWO. Case closed and all devices completed

10/20/2025 SRobinson- Created follow up WO as requested. (WO-01310334)

09/23/2025 Cever received email from Toniere Caldwell <Toniere.Caldwell@jefferson.edu> confirming FSE onsite for Oct 6th-7th

09/22/2025 Cever received email from Assebbane, Rachid <Rachid.Assebbane@gehealthcare.com> confirming 5 devcies 3 at Abington and 2 at Lansdale replied offering oct 6th-7th for service

09/22/2025 Cever per previous repairs 4 of the devcies on this case are located at Abington and Lansdale locations. sent email to Assebbane, Rachid <Rachid.Assebbane@gehealthcare.com> to confirm

06/03/2025 Cever updated schedule date

05/13/2025 Cever received email from george.suarez@gehealthcare.com confirming FSE onsite for May 16th and 19th

05/09/2025 MHamersley - called 215-368-2100, transferred to Bio Med, spoke to George Suarez, he will be POC, 267-453-5845, if confirmed, he would like to schedule soon. sent email: george.suarez@gehealthcare.com

Offering date Frid, May 16


05/01/2025 MHamersley - called 215-481-7555, press 2 for Landsdale, phone just rings, no answer; called 215-368-2100, transferred to Bio Med, press 2, no answer, will try back earlier in the day


03/06/2025 RArnold - Called 414 339 7118 for Said Zaimi. Jim's email bounced back. Left a message to see if Jim is still here or if we need a new contact.

Said.Zaimi@gehealthcare.com


03/06/2025 RArnold - Called 215-481-7555 for Jim Gorman. Line just rang. Could not leave VM. Sending email. Including Said in email. 

james.gorman@gehealthcare.com

said.zaimi@gehealthcare.com

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245044
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 69.0 business days
👷
3 Technician Assigned May 13, 10:11 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-05-16T11:15:00.000+0000, 2025-05-16T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 97d 2h
🆕
4 Status: Entered May 13, 11:11 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Michael Steencken
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-05-19T11:15:00.000+0000, 2025-05-19T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 4m
⚠️ 7.0 business days
📅
2 Dispatch Scheduled May 21, 12:56 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-05-19T12:00:00.000+0000
4.0 business days
📅
Dispatch Scheduled by Cristina Everetts May 27, 7:37 AM
Scheduled For: 2025-06-03T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Cristina Everetts Jun 5, 12:58 PM
Scheduled For: 2025-06-27T12:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Cristina Everetts Jun 24, 8:18 AM
Scheduled For: 2025-07-11T12:00:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Cristina Everetts Jul 16, 8:34 AM
Scheduled For: 2025-08-01T12:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Cristina Everetts Jul 24, 9:46 AM
Scheduled For: 2025-07-24T12:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Cristina Everetts Aug 1, 10:25 AM
Scheduled For: 2025-08-08T12:00:00.000+0000
⚠️ 8.9 business days
🆕
Status: Entered by Cristina Everetts Aug 13, 7:33 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 91d 20h, 0m
🚨 29.0 business days
🗓️
3 Status: Scheduled Sep 23, 8:42 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Michael Steencken
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-06T11:15:00.000+0000, 2025-10-06T12:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Rich Fosbury Oct 6, 9:51 AM
Scheduled For: 2025-10-16T12:00:00.000+0000
🚨 44.0 business days
🆕
Status: Entered by Rich Fosbury Dec 10, 11:35 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 78d 3h, 0m
🚨 64.0 business days
⚠️
Status: Incomplete by Rebecca Arnold Mar 13, 2:31 PM
From: Ready for Scheduling
To: Incomplete
Duration in Previous: 93d 1h
⚠️ 5.0 business days
🚫
Status: Canceled by Rebecca Arnold Mar 19, 1:20 PM
From: Incomplete
To: Canceled
Duration in Previous: 5d 22h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 69.0 business days (threshold: 1.0 business days)
Exceeded by 68.0 business days
Scheduled
Duration: 64.0 business days (threshold: 2.0 business days)
Exceeded by 62.0 business days
Ready for Scheduling
Duration: 29.0 business days (threshold: 1.0 business days)
Exceeded by 28.0 business days
Scheduled
Duration: 53.0 business days (threshold: 2.0 business days)
Exceeded by 51.0 business days
Ready for Scheduling
Duration: 63.9 business days (threshold: 1.0 business days)
Exceeded by 62.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 4, 10:41 PM
Invoice #
N/A

Details