Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245048 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Piedmont Healthcare Distribution — 6200 Mimms Ct, Atlanta GA, 30344

Feb 4, 2025 → Nov 14, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Nov 15)
⏸ 172d excluded (parts wait + holding)
✓ SLA Met (411d early)
Dispatch 1.0d
Holding 123.5d (excluded)
Coordinators 78.2d
Field Work 2.6d
Incomplete 0.8d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
123.5 days
Coordinators
78.2 days
Over SLA
Field Work
2.6 days
Over SLA
Incomplete (excluded from total)
0.8 days
Billing
1.3 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Nov 15, 2025 (411 days early)
📅
203.0 days Total Age
⏱️
123.5d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
79.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Bruce Ballard — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 12, 2025
Visit 2 Nov 14, 2025

AI Analysis

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Completed with significant delays
Invoiced • 464 days old
🚨
Primary Delay 123.5 days stuck in "Ready for Release"
⏱️
Total Delay 79.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
78.0d / 1.0d SLA
Ready for Release
123.5d
Scheduled
0.2d / 2.0d SLA
Tech On Site
2.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Incomplete
0.8d
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/19/2025 SRobinson- Created follow up WO for the remaining. (WO-01316372)

11/12/2025 EMartin dispatching to FSE onsite per request

11/06/2025 MKlose called 404-587-6218; Willie, sent to VM, LVM

11/05/2025 MKlose called 404-587-6218; Willie call went to VM LVM

11/05/2025 MKlose called 404-587-6218; Willie call went to VM

11/3/2025 MKlose called 404-587-6218; Willie cell phone. He will confirm devices by Wednesday or will call cell again.

10/30/2025 EMartin sent email to Willie Briggs for update on devices left in Piedmont network 

🔧 Work Performed
FCO81 Upgraded Operational Software to current version 1.05.10.00 H280461858CAF
🔍 Technician Findings
FCO81 Upgraded Operational Software to current version 1.05.10.00 H280461858CAF
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245048
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:50 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 9m
🚨 78.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 7h
🚨 124.0 business days
📅
▶
3 Dispatch Scheduled Nov 12, 12:47 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Bruce Ballard
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 172d 21h
🔧
Status: Tech On Site by Bruce Ballard Nov 12, 2:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 47m
⏳ 3.0 business days
⏱️
5x Labor Added Nov 14, 11:31 AM
Type: Labor, Travel
Status: Open
Qty: 1, 4, 22
✔️
▶
2 Status: Completed Nov 14, 11:43 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Bruce Ballard
From: Completed
To: Closed
Duration in Previous: 3m
⚠️
▶
2 Status: Incomplete Nov 14, 12:12 PM
Status: Incomplete → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Bruce Ballard Nov 14, 8:34 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 8h 21m, 0m
⏳ 1.4 business days
⏱️
▶
2 Labor Added Nov 17, 10:07 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 13h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Nov 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:43 PM
Invoice Number: SM-247128

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 78.0 business days (threshold: 1.0 business days)
Exceeded by 77.0 business days
Tech On Site
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Nov 12, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
SM-247128

Work Details (7)

Name Type Status Qty Amount Date
WL-03007474 Labor Open 1 $0.00 Nov 14, 11:31 AM
WL-03007475 Labor Open 4 $237.50 Nov 14, 11:31 AM
WL-03007476 Labor Open 1 $155.00 Nov 14, 11:31 AM
WL-03007477 Travel Open 22 $0.00 Nov 14, 11:31 AM
WL-03007478 Travel Open 22 $0.00 Nov 14, 11:31 AM
WL-03007566 Labor Open 2 $0.00 Nov 14, 12:15 PM
WL-03009695 Labor Open 0.016666666666667 $38.00 Nov 17, 10:07 AM

Details