Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245060 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 VA Medical Center White — 215 N Main St, White River Junction VT, 05009

Feb 4, 2025 → Feb 23, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Feb 23)
⏸ 107d excluded (parts wait + holding)
✓ SLA Met (311d early)
Dispatch 1.0d
Holding 86.4d (excluded)
Coordinators 191.6d
Field Work 0.4d
Billing 10.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
86.4 days
Coordinators
191.6 days
Over SLA
Field Work
0.4 days
Billing
10.3 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Feb 23, 2026 (311 days early)
📅
274.0 days Total Age
⏱️
90.7d in Ready for Scheduling Longest Stage
🔄
18 transitions Status Changes
⚠️
193.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 464 days old
🚨
Primary Delay 90.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 193.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
191.5d / 1.0d SLA
Ready for Release
77.4d
On Hold
9.0d
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
7.0d / 1.0d SLA
07e-Partial Project
6.9d
WO Correction Needed
8.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


02/23/2026 RFosbury dispatch to Jeffrey C to ANR H282072822E89 and H282867458CB0

02/11/2026 RArnold - Per email from Rebecca on 06/12/2025 "We do not have these devices. Please stop contacting us about these devices." Fady confirmed to submit ANR

02/05/2026 YEspino Called 802-296-1249 to speak to Rebecca to try and schedule joe for the 17th of this month. Asked to speak to her and was placed on hold then the call was dropped.


01/05/2026 YEspino Called 802-296-1249 to speak to Rebecca over the devices in question. Went to vm so i left a message.


12/22/2025 YEspino Called 802-296-1249 to follow up with Rebecca over the devices in question. Went straight to vm so i left a message.


11/21/2025 YEspino Called 802-296-1249 to speak to Rebecca over the devices in question. Was unable to speak to her or leave a message.


11/18/2025 YEspino Called 802-296-1249 to follow up with Rebecca to see if she could assist on checking other VA's to see if they have theses devices. Was unable to speak to her so i left a message.


10/16/2025 Mklose, still looking for location of these devices.


09/09/2025 MNewman - per Fady, this is part of the VA. These devices could be at another VA location. Placing back into RFR. 

06/12/2025 MHamersley - called 802-296-1249, spoke to Rebecca, these devices are not in her inventory, sent email for her to respond to; email: rebecca.hevey@va.gov


05/20/2025 JRojas called (802) 296-1249 and asked Rebecca for a number or company for Ross, but she doesn't have information but the email. Sending an email to Ross

05/14/2025 JRojas- sent another email to rwsilecky43@gmail.com

05/09/2025 JRojas- sent another email to rwsilecky43@gmail.com

04/30/2025 JRojas- No other way to reach Ross. Waiting on reply

04/28/2025 JRojas called (802) 296-1249 and spoke to Rebecca. Her email is rebecca.hevey@va.gov, but stated Ross Silecky is the POC and his email is rwsilecky43@gmail.com. She does not want to be involved in this. They do not have any EV300s under this FCO.

04/23/2025 JRojas called 802) 296-1249 and left a VM. Email keeps bouncing

04/23/2025 JRojas- needing to hear my call to verify the email I have is correct. Email was not delivered. Email is rebecca.heveui@va.gov. Resending email

04/14/2025 JRojas- sent an email to rebecca.hevui@va.gov. Previously just sent the email to the planner

04/08/2025 JRojas called (802) 296-1249 and spoke to Rebecca, who stated they have h28266039e669, h28270232addc, h282744022381,h282660370f17. She looked up H282940375C9D and stated this one was sold by their logistics team. Asked me to send an email to rebecca.hevui@va.gov so she can find out where they may have been sent

03/26/2025 JRojas called (802) 296-1249 and left a VM for Rebecca

🔧 Work Performed
ANR
🔍 Technician Findings
ANR
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245060
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 78.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:55 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 15.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jun 12, 2:30 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 19d 22h
🚨 91.0 business days
Status: Ready for Release by Megan Klose Oct 16, 12:52 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 125d 22h
🚨 63.0 business days
📅
Status: Ready for Scheduling by Cristina Everetts Jan 12, 12:35 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 88d 0h
🚨 23.0 business days
⏸️
Status: On Hold by Rebecca Arnold Feb 11, 8:13 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 29d 19h
⚠️ 9.0 business days
👷
3 Technician Assigned Feb 23, 9:36 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-23T05:00:00.000+0000, 2026-02-23T00:00:00.000+0000, 2026-02-23T15:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: On Hold
To: Scheduled
Duration in Previous: 12d 1h
🔧
Status: Tech On Site by Jeffrey Coles Feb 23, 10:29 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 52m
⏱️
2 2x Labor Added Feb 23, 1:58 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Jeffrey Coles
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 30m
3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 25, 11:32 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 21h
2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 26, 2:48 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 3h
2.0 business days
🏁
Status: Closed by Jeffrey Coles Mar 1, 2:15 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 23h
2.0 business days
⏱️
2 Labor Added Mar 3, 8:55 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 18h
3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Mar 5, 4:34 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 7h
⚠️ 7.9 business days
🏁
Status: Closed by Jeffrey Coles Mar 16, 4:42 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 10d 23h
2.9 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 18, 9:13 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 16h
2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Mar 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 78.0 business days (threshold: 1.0 business days)
Exceeded by 77.0 business days
Ready for Scheduling
Duration: 90.7 business days (threshold: 1.0 business days)
Exceeded by 89.7 business days
Ready for Scheduling
Duration: 22.8 business days (threshold: 1.0 business days)
Exceeded by 21.8 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jeffrey Coles
Scheduled
Feb 23, 10:00 AM
Created
Feb 4, 10:41 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03116264 Labor Open 1 $310.00 Feb 23, 1:58 PM
WL-03116265 Labor Open 4 $475.00 Feb 23, 1:58 PM
WL-03127472 Labor Open 0.016666666666667 $76.00 Mar 3, 8:55 AM

Details