Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245061 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 VA Medical Center White — 215 N Main St, White River Junction VT, 05009

Feb 4, 2025 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (213 biz days early)
Active: 248 biz days
Paused: 13 biz days
🕐 Clock stopped: Canceled (Feb 24, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → Jun 12, 2025
13 business days (not counted)
164d
▶ Clock Running
Status: Ready for Scheduling
Jun 12 → Feb 11, 2026
164 business days (counted)
Running total: 240 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 11 → Feb 24, 2026
8 business days (counted)
Running total: 248 of ? biz days used
Created: Feb 5, 2025 Canceled: Feb 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Jun 12 Ready for Release ⏸ Paused 13
Jun 12 → Feb 11 Ready for Scheduling ▶ Running 164 240
Feb 11 → Feb 24 On Hold ▶ Running 8 248
Dispatch 1.0d
Holding 22.5d (excluded)
Coordinators 241.7d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
22.5 days
Coordinators
241.7 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Feb 24, 2026 (310 days early)
📅
262.0 days Total Age
⏱️
164.7d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
240.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 555 days old
🚨
Primary Delay 164.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 240.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
241.7d / 1.0d SLA
Ready for Release
13.5d
On Hold
9.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 RArnold -Device on this case was complete by Progressive FSE on 12/10/2025 in TX. All devices completed on this case. This WO can be Canceled.


02/05/2026 YEspino Called 802-296-1249 to speak to Rebecca to try and schedule joe for the 17th of this month. Asked to speak to her and was placed on hold then the call was dropped.


01/05/2026 YEspino Called 802-296-1249 to speak to Rebecca over the devices in question. Went to vm so i left a message.


11/21/2025 YEspino Called 802-296-1249 to speak to Rebecca over the devices in question. Was unable to speak to her or leave a message.


11/18/2025 YEspino Called 802-296-1249 to follow up with Rebecca to see if she could assist on checking other VA's to see if they have theses devices. Was unable to speak to her so i left a message.


10/16/2025 Mklose, still looking for location of these devices.


09/09/2025 MNewman - per Fady, this is part of the VA. These devices could be at another VA location. Placing back into RFR. 

06/12/2025 MHamersley - called 802-296-1249, spoke to Rebecca, these devices are not in her inventory. sent email for her to respond to; email: rebecca.hevey@va.gov


05/20/2025 JRojas called (802) 296-1249 and asked Rebecca for a number or company for Ross, but she doesn't have information but the email. Sending an email to Ross

05/14/2025 JRojas- sent another email to rwsilecky43@gmail.com

05/09/2025 JRojas- sent another email to rwsilecky43@gmail.com

04/30/2025 JRojas- No other way to reach Ross. Waiting on reply

04/29/2025 JRojas- No reply from Ross. Searching for a number. Could not find a number, so I sent a follow up email

04/28/2025 JRojas called (802) 296-1249 and spoke to Rebecca. Her email is rebecca.hevey@va.gov, but stated Ross Silecky is the POC and his email is rwsilecky43@gmail.com. She does not want to be involved in this. They do not have any EV300s under this FCO.

04/23/2025 JRojas called 802) 296-1249 and left a VM. Email keeps bouncing

04/23/2025 JRojas- needing to hear my call to verify the email I have is correct. Email was not delivered. Email is rebecca.heveui@va.gov. Resending email

04/15/2025 awhitney per notes from Jasmine device was sold to a logistics facility called rebecca to get information left VM.

04/14/2025 JRojas- sent an email to rebecca.hevui@va.gov. Previously just sent the email to the planner

04/08/2025 JRojas called (802) 296-1249 and spoke to Rebecca, who stated they have h28266039e669, h28270232addc, h282744022381,h282660370f17. She looked up H282940375C9D and stated this one was sold by their logistics team. Asked me to send an email to rebecca.hevui@va.gov so she can find out where they may have been sent

03/26/2025 JRojas called (802) 296-1249 and left a VM for Rebecca

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245061
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:55 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 14.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jun 12, 2:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 19d 22h
🚨 165.0 business days
⏸️
Status: On Hold by Rebecca Arnold Feb 11, 8:16 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 243d 18h
⚠️ 8.9 business days
🚫
Status: Canceled by Mandy Newman Feb 24, 6:57 AM
From: On Hold
To: Canceled
Duration in Previous: 12d 22h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 164.7 business days (threshold: 1.0 business days)
Exceeded by 163.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 4, 10:41 PM
Invoice #
N/A

Details