Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245070 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mid-Hudson Regional Hospital OfWestchester Medical Center MES — 241 North Rd, Poughkeepsie NY, 12601

Feb 4, 2025 → Feb 4, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Feb 4)
⏸ 142d excluded (parts wait + holding)
✓ SLA Met (330d early)
Dispatch 1.0d
Holding 103.4d (excluded)
Coordinators 147.9d
Field Work 0.0d
Incomplete 14.2d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
103.4 days
Coordinators
147.9 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
14.2 days
Billing
1.3 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Feb 4, 2026 (330 days early)
📅
261.0 days Total Age
⏱️
81.5d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
145.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 15, 2026
Visit 2 Jan 16, 2026
Visit 3 Jan 17, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 464 days old
🚨
Primary Delay 81.5 days stuck in "Ready for Release"
⏱️
Total Delay 145.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
140.0d / 1.0d SLA
Ready for Release
103.4d
On Hold
0.0d
Scheduled
7.9d / 2.0d SLA
Incomplete
14.2d
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/07/2025 Cever recieved email from grace-ann.dennis@philips.com confirming FSE onsite for Jan 15th-16th. Fady got approval to work with Biomed onsite for service no credentialing needed for this visit.

01/05/2026 Cever sent email to grace-ann.dennis@philips.com with date options


12/08/2025 RArnold -Working with the Field Supervisors for a Resource

11/06/2025 RArnold -Working with the Field Supervisors for a Resource

10/28/2025 RArnold -Working with the Field Supervisors for a Resource

10/14/2025 RArnold - Grace-Ann confirmed devices.

10/13/2025 RArnold- Called (845) 263-6281 for Grace-Ann Thompson. Sending her email with SN#. She will be POC. 

grace-ann.dennis@philips.com


09/15/2025 MHamersley - called 914-493-7000, no answer, no option for operator; sent f/u email: felix.berdejo@wmchealth.org


04/18/2025 RArnold - Called 18454835000 asked for RT. Was transferred but line went silent. Well try back another time. Trying felix.berdejo@wmchealth.org


04/18/2025 RArnold - Called 18454835000 asked for biomed. was sent to Philips customer care line


04/15/2025 RArnold - Called (508) 386-6386 for Rodney Lovlie. VM Full. sending email. rodney.lovlie@philips.com **Email bounced back**

🔧 Work Performed
FCO86600081
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245070
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 3m
🚨 78.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:53 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 82.0 business days
⏸️
▶
2 Status: On Hold Sep 15, 12:46 PM
Status: On Hold → Status: Ready for Release
✅
Status: Ready for Release by Mary Hamersley
From: On Hold
To: Ready for Release
Duration in Previous: 1m
🚨 22.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Oct 14, 10:23 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 28d 21h
🚨 62.0 business days
👷
▶
3 Technician Assigned Jan 7, 11:57 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 85d 2h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-15T13:00:00.000+0000
⚠️ 8.0 business days
⏱️
▶
2 15x Labor Added Jan 16, 9:31 AM
15x Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Bryan Rodriguez
From: Scheduled
To: Incomplete
Duration in Previous: 8d 21h
⏳ 1.0 business days
⏱️
4x Labor Added Jan 17, 10:48 AM
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 30
⏳ 3.0 business days
✔️
▶
2 Status: Completed Jan 21, 5:17 PM
Status: Completed → Status: Incomplete
⚠️
Status: Incomplete by Bryan Rodriguez
From: Completed
To: Incomplete
Duration in Previous: 2m
🚨 10.8 business days
✔️
Status: Completed by Bryan Rodriguez Feb 4, 2:34 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 13d 21h, 0m
⏱️
▶
2 Labor Added Feb 5, 1:31 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 23h 0m
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 36m
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 78.0 business days (threshold: 1.0 business days)
Exceeded by 77.0 business days
Ready for Scheduling
Duration: 62.0 business days (threshold: 1.0 business days)
Exceeded by 61.0 business days
Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Jan 15, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
N/A

Work Details (20)

Name Type Status Qty Amount Date
WL-03067645 Labor Open 2 $0.00 Jan 16, 9:31 AM
WL-03067646 Labor Open 6 $475.00 Jan 16, 9:31 AM
WL-03067647 Labor Open 2.5 $310.00 Jan 16, 9:31 AM
WL-03067648 Labor Open 2 $0.00 Jan 16, 9:31 AM
WL-03067649 Labor Open 6 $475.00 Jan 16, 9:31 AM
WL-03067650 Labor Open 2.5 $310.00 Jan 16, 9:31 AM
WL-03067651 Expenses Open 1 $0.00 Jan 16, 9:31 AM
WL-03067652 Expenses Open 1 $0.00 Jan 16, 9:31 AM
WL-03067653 Expenses Open 1 $0.00 Jan 16, 9:31 AM
WL-03067654 Expenses Open 1 $0.00 Jan 16, 9:31 AM
WL-03067655 Expenses Open 1 $0.00 Jan 16, 9:31 AM
WL-03067656 Travel Open 100 $0.00 Jan 16, 9:31 AM
WL-03067657 Travel Open 100 $0.00 Jan 16, 9:31 AM
WL-03067658 Travel Open 100 $0.00 Jan 16, 9:31 AM
WL-03067659 Travel Open 100 $0.00 Jan 16, 9:31 AM
WL-03069218 Labor Open 1 $0.00 Jan 17, 10:48 AM
WL-03069219 Labor Open 1.5 $0.00 Jan 17, 10:48 AM
WL-03069220 Travel Open 30 $0.00 Jan 17, 10:48 AM
WL-03069221 Travel Open 30 $0.00 Jan 17, 10:48 AM
WL-03093180 Labor Open 0.016666666666667 $152.00 Feb 5, 1:31 PM

Details