Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245072 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Geodis USA -Projects — 1751 NW 129th Ave, Miami FL, 33182

Feb 4, 2025 → Oct 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (58 biz days early)
Active: 89 biz days
Paused: 327 biz days
🕐 Clock stopped: Completed (Oct 5, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸327d
⏸ Clock Paused
Status: Ready for Release
May 23 → Sep 16, 2026
327 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 16 → Oct 5, 2026
13 business days (counted)
Running total: 89 of ? biz days used
Created: Feb 5, 2025 Completed: Oct 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Sep 16 Ready for Release ⏸ Paused 327 —
Sep 16 → Oct 5 Scheduled ▶ Running 13 89
Dispatch 1.0d
Holding 327.5d (excluded)
Coordinators 90.8d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
327.5 days
Coordinators
90.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Oct 5, 2026 (87 days early)
📅
417.0 days Total Age
⏱️
327.5d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
89.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 4, 2026
Visit 2 Oct 5, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 624 days old
🚨
Primary Delay 327.5 days stuck in "Ready for Release"
⏱️
Total Delay 89.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
77.0d / 1.0d SLA
Ready for Release
327.5d
Scheduled
13.8d / 2.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/08/2026 SRobinson- Created follow up WO as requested. (WO-01433840)

09/16/2026 Tholmes - disp to FSE Luis. 9/21/2026. POC Rick Rodriguez; rickrodriguez@rccl.com


07/21/2026 ARoosa - WO still open for remaining devices still on cruise ships that have not yet docked stateside, Planner is working with cruise line staff to arrange remediation.

06/16/2026 Tholmes - WO open for remaining devices still on cruise ships that have not docked stateside yet. Working with cruise line staff to arrange


04/29/2026 ALuman - WO open for remaining devices still on cruise ships that have not docked stateside yet. Working with cruise line staff to arrange

04/14/2026 YEspino Waiting for cruise ships to dock stateside, WO will remain open.

03/05/2026 ALuman - WO open for remaining devices still on cruise ships that have not docked stateside yet. Working with cruise line staff to arrange

02/06/2026 MHamersley - WO remains open for devices on vessels that have not yet docked in the United States. Working with cruise line to coordinate scheduling efforts


01/06/2026 ALuman - WO remains open for devices on vessels that have not yet docked in the United States. Working with cruise line to coordinate scheduling efforts


12/02/2025 YEspino per last notes this is still on hold till april of next year


10/20/2025 ALuman - vessel locations were provided via email from Robert Wentworth VP of Biomedical Operations at Vikand. Ships will dock on various dates ranging from Oct 2025 to April 2026. Calendar holds have been added to FSE calendars (Raymond Ebanks and Luis Iser). Field team leading customer communications


10/16/2025 MHamersley - Planner working w/POC to schedule per device & FSE availability 


09/15/2025 YEspino Following up with Brod to see if she has gotten any follow ups from Fady.


05/14/2025 Brod - Fady working to get a contact for royal Caribbean cruise line

🔧 Work Performed
10/04/2026 LIser- Traveled to and from site and completed FCO86600081 on one device. 10/05/2026 LIser- Traveled to and from site and completed FCO86600081 on one device.
🔍 Technician Findings
10/04/2026 LIser- Traveled to and from site and completed FCO86600081 on one device. 10/05/2026 LIser- Traveled to and from site and completed FCO86600081 on one device.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245072
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 328.0 business days
👷
▶
3 Technician Assigned Sep 16, 1:20 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-21T12:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 480d 21h
🚨 11.0 business days
📅
Dispatch Scheduled by Luis Iser Sep 30, 4:46 PM
Scheduled For: 2026-10-04T12:00:00.000+0000
⏳ 2.9 business days
⏱️
4x Labor Added Oct 4, 3:50 PM
Type: Labor
Status: Open
Qty: 1.5, 0.75, 2.5
⏳ 1.0 business days
⏱️
4x Labor Added Oct 5, 6:02 PM
Type: Labor
Status: Open
Qty: 2.5, 1
✔️
Status: Completed by Luis Iser Oct 5, 6:24 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 19d 5h, 0m
⏱️
▶
2 Labor Added Oct 6, 9:01 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 38m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 8, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway Oct 9, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Scheduled
Duration: 13.8 business days (threshold: 2.0 business days)
Exceeded by 11.8 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Oct 4, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03413412 Labor Open 1.5 $0.00 Oct 4, 3:50 PM
WL-03413413 Labor Open 0.75 $0.00 Oct 4, 3:50 PM
WL-03413414 Labor Open 2.5 $250.00 Oct 4, 3:50 PM
WL-03413415 Labor Open 2 $155.00 Oct 4, 3:50 PM
WL-03414713 Labor Open 2.5 $0.00 Oct 5, 6:02 PM
WL-03414714 Labor Open 1 $0.00 Oct 5, 6:02 PM
WL-03414715 Labor Open 2.5 $250.00 Oct 5, 6:02 PM
WL-03414716 Labor Open 2 $155.00 Oct 5, 6:02 PM
WL-03415281 Labor Open - $76.00 Oct 6, 9:01 AM

Details