Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245072 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Geodis USA -Projects — 1751 NW 129th Ave, Miami FL, 33182

Feb 4, 2025 → Present

🔴 Behind

PC

SLA Clock

Per client agreement · Target: Dec 31, 2026

92 biz days remaining

Active: 76 biz days

Paused: 305 biz days

▶ Clock Running

Status: Created

Feb 5 → Feb 5, 2025

0 business days (counted)

Running total: 0 of ? biz days used

76d

▶ Clock Running

Status: Ready for Scheduling

Feb 5 → May 23, 2025

76 business days (counted)

Running total: 76 of ? biz days used

⏸305d

⏸ Clock Paused

Status: Ready for Release

May 23 → Aug 14, 2026

305 business days (not counted)

Created: Feb 5, 2025 Today

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 5 → Feb 5	Created	▶ Running	0	0
Feb 5 → May 23	Ready for Scheduling	▶ Running	76	76
May 23 → Aug 14	Ready for Release	⏸ Paused	305	—

Dispatch 1.0d

Coordinators 77.0d

On Track

Dispatch
1.0 days
Over SLA

Coordinators
77.0 days
Over SLA

Created: Feb 5, 2025 Due: Dec 31, 2026 (139 days left)

📅

382.0 days Total Age

⏱️

77.0d in Ready for Scheduling Longest Stage

🔄

2 transitions Status Changes

⚠️

76.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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Generating AI analysis...

Behind Schedule - Needs Attention

Ready for Release • 555 days old

🚨

Primary Delay 77.0 days stuck in "Ready for Scheduling"

⏱️

Total Delay 76.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

1.0d / 0.5d SLA

Ready for Scheduling

77.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/21/2026 ARoosa - WO still open for remaining devices still on cruise ships that have not yet docked stateside, Planner is working with cruise line staff to arrange remediation.
06/16/2026 Tholmes - WO open for remaining devices still on cruise ships that have not docked stateside yet. Working with cruise line staff to arrange

04/29/2026 ALuman - WO open for remaining devices still on cruise ships that have not docked stateside yet. Working with cruise line staff to arrange
04/14/2026 YEspino Waiting for cruise ships to dock stateside, WO will remain open.
03/05/2026 ALuman - WO open for remaining devices still on cruise ships that have not docked stateside yet. Working with cruise line staff to arrange
02/06/2026 MHamersley - WO remains open for devices on vessels that have not yet docked in the United States. Working with cruise line to coordinate scheduling efforts

01/06/2026 ALuman - WO remains open for devices on vessels that have not yet docked in the United States. Working with cruise line to coordinate scheduling efforts

12/02/2025 YEspino per last notes this is still on hold till april of next year

10/20/2025 ALuman - vessel locations were provided via email from Robert Wentworth VP of Biomedical Operations at Vikand. Ships will dock on various dates ranging from Oct 2025 to April 2026. Calendar holds have been added to FSE calendars (Raymond Ebanks and Luis Iser). Field team leading customer communications

10/16/2025 MHamersley - Planner working w/POC to schedule per device & FSE availability 

09/15/2025 YEspino Following up with Brod to see if she has gotten any follow ups from Fady.

05/14/2025 Brod - Fady working to get a contact for royal Caribbean cruise line

⚠️ Problem Description

                        Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery                    

📄 Description

                        Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)                    

📞 Call Description

                        FCO86600081                    

Timeline

📋

Work Order Created Feb 4, 10:41 PM

Work Order: WO-01245072

Type: FCO

Priority: PC

📅

Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM

From: Entered

To: Ready for Scheduling

Duration in Previous: 8h 2m

🚨 77.0 business days

✅

Status: Ready for Release by Mandy Newman May 23, 3:49 PM

From: Ready for Scheduling

To: Ready for Release

Duration in Previous: 107d 8h

Bottlenecks

Entered

Duration: 1.0 business days (threshold: 4.0 business hours)

Exceeded by 4.0 business hours

Ready for Scheduling

Duration: 77.0 business days (threshold: 1.0 business days)

Exceeded by 76.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Ready for Release

Priority

PC

Type

FCO

Branch

ERLA - PROD

Technician

Unassigned

Scheduled

N/A

Created

Feb 4, 10:41 PM

Invoice #

N/A