Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245075 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Feb 4, 2025 → Dec 17, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Dec 16)
⏸ 93d excluded (parts wait + holding)
✓ SLA Met (380d early)
Dispatch 1.0d
Holding 66.5d (excluded)
Coordinators 162.0d
Field Work 2.8d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
66.5 days
Coordinators
162.0 days
Over SLA
Field Work
2.8 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Dec 17, 2025 (379 days early)
📅
225.8 days Total Age
⏱️
78.0d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
154.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Derick Velazquez — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 15, 2025
Visit 2 Dec 16, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 464 days old
🚨
Primary Delay 78.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 154.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
118.9d / 1.0d SLA
Ready for Release
66.5d
Scheduled
43.1d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 SRobinson- Created follow up WO for the remaining. (WO-01327966)

11/26/2025 Cever adjusted to Derick per Fady will need to email poc to advise

10/13/2025 ALuman - dispatch to Jared Heisler to complete 10/20. Email sent to Isa Hasbun

10/13/2025 YEspino Called 407-303-4522 to speak to Isa to try and schedule the work for Monday 10/20. Was able to speak to Isa and he confirmed that 10/20 is a good date to go onsite. Will advise Ashley so that she can schedule it out.


09/09/2025 ALuman - the 2 devices on this case/WO are confirmed via email by Isa Hasbun to be at Advent Health Apopka. Working to schedule these devices

08/25/2025 YEspino Called 407-303-4522 to follow up with Isa to see if they have found the last 2 devices in question. Isa advised they are still unable to find the other 2 devices in question :(H33696423BEE7 & H35399951D131). we will service the other 2 found and then come back if the other 2 devices are found. He will be the Poc.


08/19/2025 YEspino Recieved an email from Isa advising that they have only found the last 2 serial number: (H33696423BEE7&

H35399951D131) and are currenlty looking for the other 2 in question. Will respond to just follow up with us when they have found the remaining serial numbers.


08/15/2025 YEspino Called 407-764-4379 to speak to the supervisor from celebration to verify the EV300 Vents in question. Was able to speak to Marylyn and she advised i could email her supervisor Isa to be better assisted. Email: isa.hasbun@adventhealth.com


08/15/2025 YEspino Called 407-609-7000 to verify the devices in question. Asked to be transferred over to the Respt dept. Was able to speak to a worker there who advised that all their ev300's were sent to the Celebration location. Asked if he had a contact i can speak to over there and he gave the supervisors # 407-764-4379 but no name was given.


08/08/2025 YEspino Sent Ruben Hinote a follow up email over the devices in question.


07/15/2025 ALuman - Sent an email to Ruben Hinote with serial number list to see if he can look network wide for the devices and help coordinate the correct POC for scheduling


07/09/2025 YEspino Called 407-921-7559 to speak to Patricia Kopatich to verify the 4 EV300 Vents in question. Was sent to vm so i left a message.


07/09/2025 YEspino Called 407-609-7000 to verify the devices in question. Asked to be transferred over to the Respt dept, but was unable to speak to anybody or leave a message.


06/25/2025 YEspino Called 800-692-6926 to try and speak to Ken over the previous email sent. was advised i couldn't speak to him so i will send him a follow up email.


06/09/2025 YEspino Called1-800-692-6926 to speak to GE to verify the devices in question. Was able to speak to Ken from GE, He was unable to find the serial numbers so he asked for an email so that he could look futher in to the serial numbers. Email :kenneth.gemida@gehealthcare.com 


06/09/2025 YEspino Called 407-303-4000 to verify the devices in question. Asked to be transferred over to the biomed and was able to speak to Andrew. He advised that all the biomed inquires go through GE so he advised i needed to call 1-800-692-6926 to be better assisted.


06/02/2025 YEspino Called 407-303-4000 to try and verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to a worker from GE . advised that she would take a message for me and then give it to the biomed dept so i can get a call back.


06/02/2025 YEspino Called 407-435-9156 to follow up with Daniel over the previous email sent. Was able to speak to Daniel and he advised that they may have been sent to Celebration. so i have to call over and see if they are located there.


05/28/2025 YEspino Called 407-435-9156 to speak to Daniel over the previous email sent to verify the devices in question. Was sent to vm so i left a message and will send a follow up email.


05/15/2025 YEspino Called 407-435-9156 to speak to Daniel over the previous email sent to verify the devices in question. Was unable to speak to him or leave a message.


05/07/2025 YEspino Called 407-435-9156 to follow up with Daniel over the previous email sent. Went straight to vm so i left a message.


04/28/2025 YEspino Called 407-435-9156 to speak to Daniel over the previous email sent to verify the devices in question. Was unable to speak to him so i left a message.


04/23/2025 YEspino Called 407-435-9156 to speak to Daniel over the previous email sent to verify the devices in question. Went straight to vm so i left a message.


04/15/2025 YEspino Called 407-435-9156 to follow up with Daniel over the previous email sent to verify the devices in question. Was unable to speak to him or leave a message because once i dialed the number all i heard was silence. Will try back later.


04/10/2025 YEspino Called 407-609-7000 to try and speak to Danny Ritchel to verify the devices in question. Asked to be transferred over to the RT manager since they dont have ext. Was able to speak to danny and advised i would send him an email to look into the devices in question. Email: daniel.ritchel@adventhealth.com Phone: 407-435-9156 


08/15/2025 YEspino Called 407-764-4379 to speak to the supervisor from celebration to verify the EV300 Vents in question. Was able to speak to Marylyn and she advised i could email her supervisor Isa to be better assisted. Email: isa.hasbun@adventhealth.com


04/10/2025 YEspino Called 407-921-7559 to speak to Patricia to verify the EV300 Vents in question. Was able to speak to Patricia and she advised she is retired and no longer works for this site. She advised the new manager is Danny Ritchel but has no contact info for him.


04/10/2025 YEspino Called 407-609-7000 to verify the EV300 Vents in question. Asked to be transferred over to the Respt dept, while waiting the call was just dropped.


03/27/2025 YEspino Called 407-921-7559 to speak to Patricia Kopatich to verify the EV300 Vents in question. Went straight to vm so i left a message.


03/27/2025 YEspino Called 407-609-7000 to verify the 4 EV300 Vents in question. Asked to be transferred over to the biomed dept,Was sent over to neil from GE and he would not assist me. 

🔧 Work Performed
FCO81 Follow-up
🔍 Technician Findings
FCO81 Follow-up
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245075
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:50 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 9m
🚨 78.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 7h
🚨 67.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Aug 25, 12:32 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 93d 20h
🚨 36.0 business days
🗓️
4 Status: Scheduled Oct 13, 4:21 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-20T00:00:00.000+0000, 2025-10-20T04:00:00.000+0000
👷
Technician Assigned by Ashley Luman
Technician: Jared Heisler
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-20T12:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Ashley Luman Oct 29, 1:56 PM
Scheduled For: 2025-11-06T13:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Jared Heisler Nov 6, 8:23 PM
Scheduled For: 2025-11-25T13:00:00.000+0000
🚨 14.5 business days
🆕
4 Status: Entered Nov 26, 11:27 AM
Status: Entered → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Derick Velazquez
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-10T13:00:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Ashley Luman Dec 3, 10:50 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 6d 23h, 0m
⚠️ 5.0 business days
👷
3 Technician Assigned Dec 9, 1:34 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-11T05:00:00.000+0000, 2025-12-11T00:00:00.000+0000, 2025-12-10T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 2h
📅
Dispatch Scheduled by Ashley Luman Dec 9, 2:46 PM
Scheduled For: 2025-12-16T13:00:00.000+0000
⚠️ 5.0 business days
🔧
2 Status: Tech On Site Dec 15, 2:14 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
2.0 business days
⏱️
2 2x Labor Added Dec 16, 3:26 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Derick Velazquez Dec 16, 3:33 PM
From: Tech On Site
To: Completed
Duration in Previous: 1d 1h
🚗
2 Travel Added Dec 17, 1:12 AM
Travel Added → Status: Closed
🏁
Status: Closed by Derick Velazquez
From: Completed
To: Closed
Duration in Previous: 9h 39m
📄
Status: Ready to Bill by Timothy Amburgey Dec 17, 9:59 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 8h 46m, 0m
⚠️ 5.0 business days
🧾
Invoice Created Dec 23, 5:55 PM
Invoice Number: SM-249267

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 78.0 business days (threshold: 1.0 business days)
Exceeded by 77.0 business days
Ready for Scheduling
Duration: 35.9 business days (threshold: 1.0 business days)
Exceeded by 34.9 business days
Scheduled
Duration: 32.5 business days (threshold: 2.0 business days)
Exceeded by 30.5 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Dec 16, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
SM-249267

Work Details (5)

Name Type Status Qty Amount Date
WL-03038082 Labor Open 1.5 $0.00 Dec 15, 2:17 PM
WL-03039495 Labor Open 1.5 $0.00 Dec 16, 3:26 PM
WL-03039496 Labor Open 0.5 $0.00 Dec 16, 3:26 PM
WL-03039511 Labor Open 0.5 $0.00 Dec 16, 3:30 PM
WL-03040284 Travel Open 62 $0.00 Dec 17, 1:12 AM

Details