Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Care One at HUMC North — 250 Old Hook Rd Fl 4, Westwood NJ, 07675
Feb 4, 2025 → Jul 2, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 5 → Feb 5 | Created | ▶ Running | 0 | 0 |
| Feb 5 → May 23 | Ready for Scheduling | ▶ Running | 76 | 76 |
| May 23 → Mar 4 | Ready for Release | ⏸ Paused | 191 | — |
| Mar 4 → Jun 4 | Ready for Scheduling | ▶ Running | 65 | 141 |
| Jun 4 → Jun 4 | Assigned | ▶ Running | 0 | 141 |
| Jun 4 → Jun 10 | Scheduled | ▶ Running | 4 | 145 |
| Jun 10 → Jun 10 | Entered | ▶ Running | 0 | 145 |
| Jun 10 → Jun 10 | Ready for Scheduling | ▶ Running | 0 | 145 |
| Jun 10 → Jun 10 | Assigned | ▶ Running | 0 | 145 |
| Jun 10 → Jun 30 | Scheduled | ▶ Running | 13 | 158 |
| Jun 30 → Jun 30 | Entered | ▶ Running | 0 | 158 |
| Jun 30 → Jun 30 | Ready for Scheduling | ▶ Running | 0 | 158 |
| Jun 30 → Jul 2 | Scheduled | ▶ Running | 2 | 160 |
| Jul 2 → Jul 3 | Tech On Site | ▶ Running | 0 | 160 |
07/31/2026 MNewman - Corrected. RTB.
07/31/2026 Jsackett - Deleted SM-267535, returned WO to Billing Correction for Update + Rebill per credit request
07/20/2026 MNewman - Rejected Invoice. "please update labor to 250 and follow rate card LF"
06/30/2026 Mklose- POC confirm July 2nd
06/30/2026 MKlose- email POC offer phil July 2nd.
06/30/2026 MKlose- Vivian was removed from dispatch while locate parts for WO. Carlos had ordered parts, gave to Philmon. Phil consumed parts.
06/19/2026 mklose sent email to POC adv Vivian can complete Wednesday June 25th.
06/10/2026 mklose dispatch Philmon Monday June 15th
06/10/2026 mklose email POC asked to change date to June 15th to Philmon
06/04/2026 mklose rcvd email from POc confirm Carlos June 12th
06/04/2026 mklose email poc offer Carlos June 11th or 12th
06/04/2026 ARoosa - Recvd. email from Greg Pino stating he added in Agnes Kazimov at Agnes Kazimov <akazimov@njrespiratory.com> who can let us know which machine is at either Trinitas or HUMC. Once we have that info he gives us permission to come on site any day except for at HUMC on June 10th. I sent reply email thanking him for his response and letting Agnes know that our planner will reach out to schedule and that we look forward to hearing from her about which device is where.
06/03/2026 ARoosa - Sent fu email to GPino@NJRespiratory.com & Sumia Azizi <sazizi@care-one.com> asking about devices in question.
05/21/2026: ARoosa - Called 973-244-2190 for Gregory Pino. He was not in but was told they would take a message and give to him, so I left message for him.
04/29/2026 MHamersley - Fady sent an email to Gregory Pino <GPino@njrespiratory.com>
04/14/2026 mklose sent email to Gregory and Christa, adv Phil is available on April 27
03/04/2026 RArnold - Emailed and Called Gregory on 02/24. still waiting for a response
01/22/2026 Mklose called 973-244-2190 for Gregory, sent F/u email
01/09/2026 RArnold - Emailed Gregory to ask how he would like to get his 3 devices done since they are all at diff locations.
12/12/2025 RArnold - Called 973-244-2190 for Gregory Pino. HE is not in the office. Left a message for him. Senidng email.
GPino@NJRespiratory.com
12/12/2025 RArnold - Called 973-222-6195 for Gregory Pino. VM Full. Received an email from him saying that he still wants the FCO done on the Care one devices even though they are only used for transport.
Office number per VM 973-244-2190
GPino@NJRespiratory.com
12/08/2025 RArnold - Emailed for update on how customer would like to proceed since they only use the device for transport and do not use the in-line nebulizer
11/06/2025 RArnold - Emailed for update on how customer would like to proceed since they only use the device for transport and do not use the in-line nebulizer.
10/24/2025 RArnold- Called 978.405.4961 for Shannon Wolfelperger. Per her, Ruth is no longer with the company. Resending email to her. She said we need to go through RT depat for scheduling. She will include that information when she responds to the email. This device is confirmed but was told by Alice O'Connor that it is only used for transport and not to administer nebulizer treatments. Shannon will confirm on if this device will need the FCO or not.
SWolfelperger@care-one.com
09/23/2025 RArnold- Called 5512454439 for Ruth Singer. Left a message. Sending email. Never got a response from her about confirming the device or contact for scheduling.
rsinger@care-one.com
05/27/2025 RArnold - Called 5512454439 for Ruth Singer. Russ is no longer with CareOne. Left a message. Sending email.
05/19/2025 JRojas- Called (551) 204-0046, but the line rang disconnected. Number no longer in use. Sending a follow up email
05/16/2025 JRojas called (551) 204-0046 but line is disconnected. It rang busyc
04/30/2025 RArnold - Called 551-204-0046 for Russ Dodson. VM Full. Sending email.
WO-01245076
WO-01244841
ldodson@care-one.com
04/25/2025 awhitney called Russ at 551.204.0046 unable to leave message as mailbox was full.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03283143 | Labor | Open | 2 | $155.00 | Jul 2, 10:33 PM |
| WL-03283144 | Labor | Open | 2.5 | $250.00 | Jul 2, 10:33 PM |
| WL-03283145 | Labor | Open | 1.5 | $0.00 | Jul 2, 10:33 PM |
| WL-03283151 | Travel | Open | 75 | $0.00 | Jul 2, 10:39 PM |
| WL-03283152 | Travel | Open | 33 | $0.00 | Jul 2, 10:39 PM |
| WL-03285389 | Labor | Open | - | $38.00 | Jul 7, 11:11 AM |