Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Vikand Medical Solutions LLC — 4101 Ravenswood Rd, Fort Lauderdale FL, 33312
Feb 4, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 5 → Feb 5 | Created | ▶ Running | 0 | 0 |
| Feb 5 → May 23 | Ready for Scheduling | ▶ Running | 76 | 76 |
| May 23 → Aug 14 | Ready for Release | ⏸ Paused | 305 | — |
07/16/2026 YEspino Fady is still waiting for the ship to dock to schedule this customer out.
06/18/2026 YEspino still on hold waiting for the ships to dock so that way Fady can schedule with customer.
06/04/2026 MNewman - waiting for ships to dock so FCO can be performed. Fady work closely with customers to schedule this service when devices are available.
04/29/2026 MHamersley - waiting for cruise ships to dock stateside; Fady, Planner Mgmt and POC are in email communications regarding when ships are back in port for remediation
04/13/2026 ALuman - waiting for cruise ships to dock stateside
04/07/2026 ALuman - waiting for cruise ships to dock so FCO can be performed
03/05/2026 ALuman - WO open for remaining devices still on cruise ships that have not docked stateside yet. Working with cruise line staff to arrange
02/06/2026 MHamersley - WO remains open for devices on vessels that have not yet docked in the United States. Working with cruise line to coordinate scheduling efforts
01/06/2026 ALuman - WO remains open for devices on vessels that have not yet docked in the United States. Working with cruise line to coordinate scheduling efforts
12/03/2025 YEspino Per las notes these will be on hold to April 2026
10/20/2025 ALuman - vessel locations were provided via email from Robert Wentworth VP of Biomedical Operations at Vikand. Ships will dock on various dates ranging from Oct 2025 to April 2026. Calendar holds have been added to FSE calendars (Raymond Ebanks and Luis Iser). Field team leading customer communications
10/16/2025 MNewman - Fady is working with POCs to schedule remediation's when ships are docked.
07/14/2025 YEspino Called 954-650-5652 to speak to Jerry over the devices in question. Was able to speak to Jerry and he advised he is currently workin on this with Fady and they will soon start working on everything.
07/14/2025 YEspino Called 754-715-4961 to verify the device in question. Pressed 0 for the operator, but was unable to speak to anybody so i left a message.
06/09/2025 YEspino Called 954-650-5652 to speak to Jerry over the devices in question. Went straight to vm so i left a message.
06/09/2025 YEspino Called 754-715-4961 to verify the devices in question. Was unable to speak to anybody so i left a message.
05/15/2025 YEspino Called 954-650-5652 to speak to Jerry to verify the 4 EV300 Vents in question. Was unable to speak to him so i left a message.
05/15/2025 YEspino Called 754-715-4961 to verify 4 EV300 Vents. Pressed 0 for the operator, but was unable to speak to anybody so i left a message.
05/07/2025 Brod - sent email to jerry.graziose@vikand.com to have a fse onsite for 05/15
05/07/2025 YEspino Called 754-715-4961 to verify the 4 EV300 Vents in question. Pressed 0 for the operator, but was unable to speak to anybody so i left message.
05/07/2025 YEspino Called 954-650-5652 to speak to Jerry Graziose to verify the 4 EV300 Vents in question. Was unable to speak to him or leave a message.
04/29/2025 YEspino Called 757-305-7801 to speak to Regina to verify the EV300 Vents in question. Went straight to vm so i left a message.
04/29/2025 YEspino Called 754-715-4961 to verify the EV300 Vents in question. but was unable to speak to anybody so i left a message.
04/24/2025 YEspino Called 757-305-7801 to speak to Regina to verify the EV300 Vents in question. Went striaght to vm so i left a message.
04/24/2025 YEspino Called 754-715-4961 to verify the EV300 Vents in question. Was unable to speak to anybody so i left a message.
04/16/2025 YEspino Called 754-715-4961 to verify the EV300 Vents in question. Was unable to speak to anybody so i left a message.
04/14/2025 YEspino Called 757-305-7801 to speak to Regina to verify the EV300 Vents in question. Went straight to vm so i left a message.
04/14/2025 YEspino Called 754-715-4961 to verify the EV300 Vents in question. Was unable to speak to Tim so i left a message.
04/01/2025 YEspino Called 754-715-4961 to verify the 4 EV300 Vents in question. Pressed 0 to speak to the operator but while waiting the call was dropped.
03/28/2025 YEspino Called 757-305-7801 to speak to Regina Cruz to verify the EV300 Vents in question. Went striaght to vm and could not leave a message because the mailbox is full.
03/28/2025 YEspino Called 754-715-4961 to verify the 4 EV300 Vents in question. Pressed 0 to speak to the operator but was just left on hold till the call was dropped.
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