Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Connecticut Childrens Medical Ctr — 80 Seymour St, Hartford CT, 06102
Feb 4, 2025 → May 29, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 5 → Feb 5 | Created | ▶ Running | 0 | 0 |
| Feb 5 → May 23 | Ready for Scheduling | ▶ Running | 76 | 76 |
| May 23 → May 27 | Ready for Release | ⏸ Paused | 250 | — |
| May 27 → May 27 | Assigned | ▶ Running | 0 | 76 |
| May 27 → May 28 | Scheduled | ▶ Running | 1 | 77 |
| May 28 → May 29 | Tech On Site | ▶ Running | 1 | 78 |
0529/2026 SRobinson- Created follow up WO as requested. (WO-01377559)
05/22/2026 mklose rcvd email from Tim, adv David Doyle will be poc. David reached out to Scott and Annette to see if they use inline nebulizers.
05/07/2026 mklose asking Fady to email POC due to hard stop in last email
04/24/2026 MHamersley - recd email from Timothy Thurston, Biomedical Engineering Technician stating: "HARD STOP. There is so much incorrect information circulating along with mixture of correspondence that the situation is unacceptable. Incorrect serial numbers. Incorrect Hospitals. Merging of devices + hospitals. Once this information is reviewed we will reply but for now no further action or correspondence should take place."; Fady Messak & planner, MKlose, are included on email
04/23/2026 MHamersley - called 860-545-9025, Timothy Thurston, Biomedical Engineering Technician, call went to VM/LM; offering FSE on site next week April 27-May 1; sent f/u email: timothy.thurston@hhchealth.org
04/14/2026 YEspino Called 860-545-9212 to speak to Hadley Santos to verify the EV300 Vents in question. This number is for the Echo lab, was able to speak to Hadley and she advised she would not be the best to assist with these devices.
04/14/2026 YEspino Called 860-545-9067 to speak to Jim Riopel to verify the EV300 Vents in question. This number is for Radioloy, was unable to speak to Jim so i left a message.
04/14/2026 YEspino Called 860-545-5000 to verify the devices in question Asked to be transferred over to the biomed dept, Was unable to speak to Lori so i left a message.
03/24/2026 mklose called 860-545-5000. xfer to biomed. no answer lvm
02/26/2026 mklose sent poc email asking for update
02/26/2026 mklose forward email to fady to adv on next steps, since these devices go home with patients
01/28/2026 MHamersley - Planner working w/POC to schedule, per rental device availability
12/24/2025 MHamersley - devices are unavailable, due to patients taking these devices home
11/19/2025 RFosbury - Emsar mgt reach out to POC
10/16/2025 Mklose will reach out to management on how to proceed.
05/30/2025 MNewman - sent email to Fady for update on how we should proceed with this WO.
05/27/2026 mklose dispatch April May 28th
05/22/2025 JRojas- asking management for direction again
05/19/2025 JRojas- asked for assistance on this WO 2x and no response. Unsure how to proceed
05/15/2025 JRojas called (860) 545-5000 EXT 22012 and spoke to someone who stated they don't have any onsite because patients take them home. Not sure how to proceed
05/14/2025 JRojas called (860) 545-5000 EXT 22012 and spoke to respiratory. They will have their manager call me back
05/09/2025 JRojas- called 860.545.5000 and transferred to biomed. Left a VM
05/01/2025 JRojas- called 860.545.5000 and was being transferred but call disconnected.
05/01/2025 JRojas- called 860.545.5000 and was speaking to someone when the call disconnected.
04/29/2025 JRojas- sent an email to joseph.fusco@hhchealth.org
04/24/2025 awhitney called 860.545.5000 asked for ext 22010 this was the incorrect ext as this was the billing office I believe she said? but was able to transfer me over to 22012 where I spoke with Adam was not the supervisor but told him what I was calling for said that she was in a meeting currently but took a message for them to give me a call back asap.
04/24/2025 awhitney called 860.545.5000 asked for the RT Supervisor I was then transferred where I spoke with a therapist there advised me to call back and use the ext 22010 or 22012 and ask for Barbara as they cannot transfer me to her from their department line.
04/22/2025 JRojas called 860.545.5000 and asked for Rafael. Transferred and left a VM for him
04/22/2025 JRojas- called (860) 545-2557 but call disconnected
04/17/2025 JRojas- searched for another number for Rafael. Called (860) 545-2557 and waited for an operator. Going to ask to be transferred to Rafael Ramirez.
04/15/2025 awhitney called 860 545 2557 asked for biomed at CT childrens Medical transferred over and left VM for them to confirm inventory
04/04/2025 JRojas called 860.972.2557 and left a VM
04/04/2025 JRojas called 860-545-2557 and this number is for hospital line
04/03/2025 awhitney called 860.545.5000 asked for biomed left VM for laura.
04/01/2025 awhitney called Rafael at 860.972.2557 contact for Biomed dept at hartford childrens previous V60 FCO contact we scheduled with left VM to confirm inventory.
03/28/2025 JRojas called (860) 545-5000 and transferred to biomed, where I left a VM
03/24/2025 JRojas- called (860) 545-5000, transferred to biomed, and left a VM.
03/24/2025 JRojas called 860-545-2557 and call disconnected.
03/11/2025 SRobinson- Called Main hospital line, (860) 545-5000. Asked for BioMed. It went to voicemail, did not LM as I am trying to schedule for tomorrow.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03241701 | Labor | Open | 1 | $155.00 | May 29, 10:18 AM |
| WL-03241702 | Labor | Open | 5 | $237.50 | May 29, 10:18 AM |
| WL-03241703 | Labor | Open | 1.5 | $0.00 | May 29, 10:18 AM |
| WL-03241704 | Travel | Open | 57 | $0.00 | May 29, 10:18 AM |
| WL-03241705 | Travel | Open | 54 | $0.00 | May 29, 10:18 AM |
| WL-03241967 | Labor | Open | - | $38.00 | May 29, 12:49 PM |