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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245112 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Children's Specialized Hospital Inpatient Hospital – New Brunswick Somerset Stre — 200 Somerset St, New Brunswick NJ, 08901

Feb 4, 2025 → Mar 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (189 biz days early)
Active: 134 biz days
Paused: 151 biz days
🕐 Clock stopped: Completed (Mar 30, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jan 5, 2026
151 business days (not counted)
52d
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Mar 20, 2026
52 business days (counted)
Running total: 128 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 20 → Mar 24, 2026
2 business days (counted)
Running total: 130 of ? biz days used
▶ Clock Running
Status: Entered
Mar 24 → Mar 24, 2026
0 business days (counted)
Running total: 130 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 24 → Mar 30, 2026
4 business days (counted)
Running total: 134 of ? biz days used
Created: Feb 5, 2025 Completed: Mar 30, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Jan 5 Ready for Release ⏸ Paused 151 —
Jan 5 → Mar 20 Ready for Scheduling ▶ Running 52 128
Mar 20 → Mar 24 Scheduled ▶ Running 2 130
Mar 24 → Mar 24 Entered ▶ Running 0 130
Mar 24 → Mar 30 Scheduled ▶ Running 4 134
Dispatch 1.0d
Holding 151.5d (excluded)
Coordinators 137.0d
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
151.5 days
Coordinators
137.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Mar 30, 2026 (276 days early)
📅
286.0 days Total Age
⏱️
151.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
135.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 555 days old
🚨
Primary Delay 151.5 days stuck in "Ready for Release"
⏱️
Total Delay 135.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
129.7d / 1.0d SLA
Ready for Release
151.5d
Scheduled
7.3d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/20/2026 RArnold - Dispatching to Alberto for 03/23

03/04/2026 RArnold - Working with POC to locate devices

02/10/2026 RArnold - Working with POC to locate devices

12/30/2025 RArnold - This WO is now for the below SN# that need to be located within the Childrens Specialized Hospital system.

H296801934BC4

H29681511D9CC


12/05/2025 RArnold - Emailed Donna for update on SN# list.

10/28/2025 RArnold - Emailed Donna for update on SN# list.

10/13/2025 RArnold - Emailed Donna for update on SN# list.

09/23/2025 RArnold- Called (908) 578-7909 for Donna. She is busy at the moment. Sending email to get list of all of her EV300s and locations.


06/05/2025 MHamersley - rec'd call from Donna Matos, 908-233-3720, sending her email w/information: email: dmatos@childrens-specialized.org (this email was rec'd)


06/03/2025 MHamersley - called 888-244-5373, transferred to Bio Med, no bio med, got transferred to housekeeping; 

(pnastmann@childrens-specialized.org - email didn't go through)

called back for Resp Dept, call went to Donna Matos' VM/LM


05/20/2025 JRojas- sent a follow up email to Paul

05/19/2025 JRojas called (888) 244-5373 and transferred to respiratory. Spoke to Paul, asked to call me back, but I offered to email him. Sending email to pnastmann@childrens-specialized.org

05/19/2025 JRojas called (908) 578-7909 and spoke to Donna. She is not the POC; Paul M is

05/16/2025 JRojas- sent an email to Donna, dmatos@childrens-specialized.org. Just spoke to her regarding another site

🔧 Work Performed
FCO86600081
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245112
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 3m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:51 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 152.0 business days
📅
Status: Ready for Scheduling by Cristina Everetts Jan 5, 1:36 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 226d 22h
🚨 53.0 business days
👷
▶
3 Technician Assigned Mar 20, 11:04 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-23T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 73d 20h
⏳ 3.0 business days
🆕
▶
4 Status: Entered Mar 24, 5:15 PM
Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-03-24T04:00:00.000+0000, 2026-03-24T00:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Bryan Rodriguez
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Deon Malloy Mar 25, 7:03 AM
Scheduled For: 2026-03-23T12:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Mar 25, 12:24 PM
Scheduled For: 2026-03-26T12:00:00.000+0000
⏳ 2.0 business days
⏱️
6x Labor Added Mar 26, 4:44 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2.5, 7
⏳ 2.9 business days
✔️
Status: Completed by Bryan Rodriguez Mar 30, 11:14 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 17h, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Apr 2, 11:48 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 0h
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 27m
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 52.7 business days (threshold: 1.0 business days)
Exceeded by 51.7 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Mar 26, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03161398 Labor Open 0.5 $0.00 Mar 26, 4:44 PM
WL-03161399 Labor Open 2.5 $237.50 Mar 26, 4:44 PM
WL-03161400 Labor Open 2.5 $237.50 Mar 26, 4:44 PM
WL-03161401 Labor Open 0.5 $310.00 Mar 26, 4:44 PM
WL-03161402 Travel Open 7 $0.00 Mar 26, 4:44 PM
WL-03161403 Travel Open 7 $0.00 Mar 26, 4:44 PM
WL-03170432 Labor Open 0.016666666666667 $76.00 Apr 2, 11:48 AM

Details