Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245140 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 New York Presbyterian Hospital — 710 W 168th St, New York NY, 10032

Feb 4, 2025 → Jun 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (132 biz days early)
Active: 126 biz days
Paused: 216 biz days
🕐 Clock stopped: Completed (Jun 18, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸216d
⏸ Clock Paused
Status: Ready for Release
May 23 → Apr 8, 2026
216 business days (not counted)
47d
▶ Clock Running
Status: Ready for Scheduling
Apr 8 → Jun 15, 2026
47 business days (counted)
Running total: 123 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 15 → Jun 18, 2026
3 business days (counted)
Running total: 126 of ? biz days used
Created: Feb 5, 2025 Completed: Jun 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Apr 8 Ready for Release ⏸ Paused 216 —
Apr 8 → Jun 15 Ready for Scheduling ▶ Running 47 123
Jun 15 → Jun 18 Scheduled ▶ Running 3 126
Dispatch 1.0d
Holding 216.5d (excluded)
Coordinators 128.0d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
216.5 days
Coordinators
128.0 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Jun 20, 2026 (194 days early)
📅
343.0 days Total Age
⏱️
216.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
124.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 555 days old
🚨
Primary Delay 216.5 days stuck in "Ready for Release"
⏱️
Total Delay 124.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
124.8d / 1.0d SLA
Ready for Release
216.5d
Scheduled
3.2d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.8d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/17/2026 SRobinson- Created follow up WO as requested. (WO-01382147)

06/10/2026 RArnold - Victor is working with locations to move devices to the warehouse

05/14/2026 MHamersley - on 05/112026 Fady sent f/u email: vei9005@nyp.org


04/28/2026 MHamersley - Fady is in email communications with POC, Planner & FSEs; email was sent today requesting update on several devices, vei9005@nyp.org; SN: H29334066E4FA


04/08/2026 MHamersley - called 917.880.2984, spoke to Victor, he has some Trilogy EV300 Ventilators in the warehouse, he informed Alberto for scheduling


03/04/2026 RArnold - Victor will let us know when he has more devices at the warehouse

02/10/2026 RArnold - Victor will let us know when he has more devices at the warehouse

01/09/2026 RArnold - Victor will let us know when he has more devices at the warehouse

12/08/2025 RArnold - Victor will let us know when he has more devices at the warehouse

11/06/2025 RArnold - Victor will let us know when he has more devices at the warehouse

10/28/2025 RArnold - Victor will let us know when he has more devices at the warehouse

10/13/2025 RArnold - Victor will let us know when he has more devices at the warehouse

09/23/2025 RArnold - Working with Victor at the warehouse to bring devices there. Fady emailed him last week about remaining devices in the NYP system.

04/18/2025 Rbailey - Called 917.880.2984 Victor Ibeka. Phone went to VM but then said Mailbox is full


04/18/2025 Rbailey - Called 917.880.2984 Victor Ibeka. Answered and then disconnected

🔧 Work Performed
FCO86600081 Multiple Product
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245140
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 3m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:53 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 217.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Apr 8, 1:19 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 319d 21h
🚨 48.0 business days
👷
▶
3 Technician Assigned Jun 15, 10:58 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-06-15T04:00:00.000+0000, 2026-06-15T00:00:00.000+0000, 2026-06-15T12:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 67d 21h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Jun 17, 9:24 PM
Labor Added → Status: Completed
✔️
Status: Completed by Alberto Galan
From: Scheduled
To: Completed
Duration in Previous: 2d 10h
⏳ 1.3 business days
🏁
Status: Closed by Alberto Galan Jun 20, 9:45 AM
From: Completed
To: Closed
Duration in Previous: 2d 12h
⏳ 1.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 22, 1:52 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 4h
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill Jun 25, 4:14 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
🧾
Invoice Created
Invoice Number: SM-265620

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 47.8 business days (threshold: 1.0 business days)
Exceeded by 46.8 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
Jun 15, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
SM-265620

Work Details (1)

Name Type Status Qty Amount Date
WL-03264619 Labor Open 1.5 $0.00 Jun 17, 9:24 PM

Details