Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245154 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Trinitas Regional Medical Center — 225 Williamson St, Elizabeth NJ, 07202

Feb 4, 2025 → Jun 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (132 biz days early)
Active: 151 biz days
Paused: 191 biz days
🕐 Clock stopped: Completed (Jun 21, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸191d
⏸ Clock Paused
Status: Ready for Release
May 23 → Mar 4, 2026
191 business days (not counted)
65d
▶ Clock Running
Status: Ready for Scheduling
Mar 4 → Jun 4, 2026
65 business days (counted)
Running total: 141 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 141 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 10, 2026
4 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Entered
Jun 10 → Jun 10, 2026
0 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 10 → Jun 10, 2026
0 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 10 → Jun 10, 2026
0 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 10 → Jun 21, 2026
6 business days (counted)
Running total: 151 of ? biz days used
Created: Feb 5, 2025 Completed: Jun 21, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Mar 4 Ready for Release ⏸ Paused 191
Mar 4 → Jun 4 Ready for Scheduling ▶ Running 65 141
Jun 4 → Jun 4 Assigned ▶ Running 0 141
Jun 4 → Jun 10 Scheduled ▶ Running 4 145
Jun 10 → Jun 10 Entered ▶ Running 0 145
Jun 10 → Jun 10 Ready for Scheduling ▶ Running 0 145
Jun 10 → Jun 10 Assigned ▶ Running 0 145
Jun 10 → Jun 21 Scheduled ▶ Running 6 151
Dispatch 1.0d
Holding 191.5d (excluded)
Coordinators 154.0d
Billing 1.8d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
191.5 days
Coordinators
154.0 days
Over SLA
Billing
1.8 days
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Jun 21, 2026 (193 days early)
📅
343.0 days Total Age
⏱️
191.5d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
149.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jun 15, 2026
Visit 2 Jun 20, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 555 days old
🚨
Primary Delay 191.5 days stuck in "Ready for Release"
⏱️
Total Delay 149.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
142.6d / 1.0d SLA
Ready for Release
191.5d
Scheduled
11.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
07e-Partial Project
6.6d
WO Correction Needed
1.4d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/10/2026 mklose dispatch Philmon Monday June 15th


06/10/2026 mklose email POC asked to change date to June 15th to Philmon

06/04/2026 mklose rcvd email from POc confirm Carlos June 12th 

06/04/2026 mklose email poc offer Carlos June 11th or 12th

06/04/2026 ARoosa - Recvd. email from Greg Pino stating he added in Agnes Kazimov at Agnes Kazimov <akazimov@njrespiratory.com> who can let us know which machine is at either Trinitas or HUMC. Once we have that info he gives us permission to come on site any day except for at HUMC on June 10th. I sent reply email thanking him for his response and letting Agnes know that our planner will reach out to schedule and that we look forward to hearing from her about which device is where. 

06/03/2026 ARoosa - Sent fu email to GPino@NJRespiratory.com & Sumia Azizi <sazizi@care-one.com> asking about devices in question.

05/20/2026: ARoosa - Called 973-244-2190 for Gregory he was not in office but message was taken by Roberto to give to Gregory.

05/01/2026 ARoosa - Faddy sent email on Greg on 04/26/2026 letting customer know he would like to proceed with remediations. Waiting on response.

04/14/2026 mklose sent email to Gregory and Christa, adv Phil is available on April 27

03/04/2026 RArnold - Emailed and Called Gregory on 02/24. still waiting for a response


03/02/2026 YEspino Called 973-244-2190 to speak to Gregory to verify the device in question. Was advised he currently not in so i left a message.


01/22/2026 YEspino Called 973-244-2190 to follow up with Gregory over the previous email sent. Was transferred over to his ext but was unable to speak to him or leave a message.


01/09/2026 RArnold - Emailed Gregory to ask how he would like to get his 3 devices done since they are all at diff locations.


12/12/2025 RArnold - Called 973-244-2190 for Gregory Pino. HE is not in the office. Left a message for him. Senidng email.

GPino@NJRespiratory.com


12/12/2025 RArnold - Called 973-222-6195 for Gregory Pino. VM Full. Received an email from him saying that he still wants the FCO done on the Care one devices even though they are only used for transport.

Office number per VM 973-244-2190

GPino@NJRespiratory.com


12/08/2025 RArnold - Emailed for update on how customer would like to proceed since they only use the device for transport and do not use the in-line nebulizer

11/06/2025 RArnold - Emailed for update on if this device is only used for transport, like the other 2 Careone devices


10/24/2025 RArnold- Called 978.405.4961 for Shannon Wolfelperger. Per her, Ruth is no longer with the company. Resending email to her. She said we need to go through RT depat for scheduling. She will include that information when she responds to the email. This device is confirmed.

SWolfelperger@care-one.com 


09/23/2025 RArnold- Called 5512454439 for Ruth Singer. Left a message to see if she covers this location as well. Sending email. 

rsinger@care-one.com


05/19/2025 JRojas called 908.994.5292 and left a VM

04/25/2025 awhitney inbound call from Krystof could not locate device in system reaching out to RT director to confirm since he typically doesn't deal with the EV300 vents will give me a call back.

04/25/2025 awhitney called biomed from previous work order 908.994.5292 the person I need to speak to is not in today left message with him to have my call returned.

🔧 Work Performed
FCO86600081
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:41 PM
Work Order: WO-01245154
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 3m
🚨 77.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:51 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 192.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Mar 4, 3:52 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 285d 1h
🚨 66.0 business days
👷
3 Status: Assigned Jun 4, 11:44 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Carlos Puebla
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-06-12T13:00:00.000+0000
⚠️ 5.0 business days
🆕
Status: Entered by Megan Klose Jun 10, 2:51 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 6d 3h, 0m
👷
3 Technician Assigned Jun 10, 4:32 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 40m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-06-15T12:00:00.000+0000
⚠️ 6.9 business days
🚗
2 6x Travel Added Jun 21, 2:36 AM
6x Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
2 Status: Completed Jun 21, 5:01 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 4m
1.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 22, 3:27 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 10h
4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Jun 25, 4:40 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 1h
🏁
Status: Closed by Philmon Mehari Jun 26, 4:26 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 23h 46m
1.9 business days
⏱️
Labor Added Jun 29, 9:17 AM
Type: Labor
Status: Open
Qty: N/A
2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 30, 9:55 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Jul 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 65.4 business days (threshold: 1.0 business days)
Exceeded by 64.4 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Jun 15, 8:00 AM
Created
Feb 4, 10:41 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03268303 Travel Open 20 $0.00 Jun 21, 2:36 AM
WL-03268298 Labor Open 2.5 $155.00 Jun 21, 2:36 AM
WL-03268299 Labor Open 2.5 $237.50 Jun 21, 2:36 AM
WL-03268300 Labor Open 1 $0.00 Jun 21, 2:36 AM
WL-03268301 Expenses Open 1 $0.00 Jun 21, 2:36 AM
WL-03268302 Travel Open 40 $0.00 Jun 21, 2:36 AM
WL-03268304 Labor Open 0.5 $0.00 Jun 21, 2:38 AM
WL-03277080 Labor Open - $38.00 Jun 29, 9:17 AM

Details