Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245216 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Santa Clara Ivins Fire Rescue Fire and Ambulance EMS — 90 W Center Street, Ivins UT, 84738

Feb 5, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
⚠ 125 biz days overdue
Active: 350 biz days
Paused: 31 biz days
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: On Hold
Feb 5 → Apr 17, 2025
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → May 23, 2025
26 business days (counted)
Running total: 76 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jul 10, 2025
31 business days (not counted)
274d
▶ Clock Running
Status: Ready for Scheduling
Jul 10 → Aug 14, 2026
274 business days (counted)
Running total: 350 of ? biz days used
Created: Feb 5, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Apr 17 On Hold ▶ Running 50 50
Apr 17 → May 23 Ready for Scheduling ▶ Running 26 76
May 23 → Jul 10 Ready for Release ⏸ Paused 31
Jul 10 → Aug 14 Ready for Scheduling ▶ Running 274 350
Dispatch 0.0d
Holding 82.5d (excluded)
Coordinators 26.8d
⚠ Overdue
Dispatch
0.0 days
Holding (excluded from total)
82.5 days
Coordinators
26.8 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
382.0 days Total Age
⏱️
51.0d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
25.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 554 days old
🚨
Primary Delay 51.0 days stuck in "On Hold"
⏱️
Total Delay 25.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
51.0d
Ready for Scheduling
26.8d / 1.0d SLA
Ready for Release
31.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/30/2026 MHamersley - sent f/u email: cfulde@santaclarautah.gov, Tempus LS Man Defibrillator 7022.001026


02/06/2026 MHamersley - Fady is in contact w/ POC to locate devices as they become available

12/17/2025 MHamersley - sent f/u email: cfulde@santaclarautah.gov 

10/29/2025 Mklose Fady sent message to Chief to see if we could access the device. Will get with planner to proceed.

06/30/2025 EMartin (435) 673-6712 ext. 300 spk with Andrew stated he would need to confirm that information as he does not have it placed on hold stated they have one device there but can't confirm SN right now as device is out in the field sent email to cfulde@santaclarautah.gov stated that the device will be back in about 2 weeks 

03/27/2025 Emartin sent email to Jon asking if he is the contact to schedule or if he can provide POC to schedule onsite visit 

03/27/2025- John replied "The last known location of that device is: Santa Clara Ivins Fire Rescue Fire and Ambulance EMS, 90 W Center Street, Ivins, UT, 84738" getting with planner for next steps. Called (303) 720-4801 and was sent to VM, but he has no mailbox to leave a message

03/19/2025 Emartin sent email to Jon Cloutier jon@lifemedsafety.com for update on devices


Visit #1 Work Order - If airfare is > $700 please send a separate request to Carlos for approval.

🔧 Work Performed
Visit #1
⚠️ Problem Description
Visit #1 - Tempus LS Manual Pacing
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
FCO86700002

Timeline

📋
Work Order Created Feb 5, 10:08 AM
Work Order: WO-01245216
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Feb 5, 10:15 AM
From: Entered
To: On Hold
Duration in Previous: 7m
🚨 51.0 business days
📅
Status: Ready for Scheduling by Mandy Newman Apr 17, 1:39 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 71d 2h
🚨 27.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:48 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 36d 2h
🚨 32.0 business days
📅
Status: Ready for Scheduling by Erin Martin Jul 10, 1:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 47d 21h

Bottlenecks

Ready for Scheduling
Duration: 26.8 business days (threshold: 1.0 business days)
Exceeded by 25.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 5, 10:08 AM
Invoice #
N/A

Details