Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245218 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Goodwater Fire — 22534 AL Hwy 9, Goodwater AL, 35072

Feb 5, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
0 biz days remaining
Active: 76 biz days
Paused: 305 biz days
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: On Hold
Feb 5 → Apr 17, 2025
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → May 23, 2025
26 business days (counted)
Running total: 76 of ? biz days used
⏸305d
⏸ Clock Paused
Status: Ready for Release
May 23 → Aug 14, 2026
305 business days (not counted)
Created: Feb 5, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Apr 17 On Hold ▶ Running 50 50
Apr 17 → May 23 Ready for Scheduling ▶ Running 26 76
May 23 → Aug 14 Ready for Release ⏸ Paused 305
Dispatch 0.0d
Holding 51.0d (excluded)
Coordinators 26.8d
On Track
Dispatch
0.0 days
Holding (excluded from total)
51.0 days
Coordinators
26.8 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
382.0 days Total Age
⏱️
51.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
25.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 555 days old
🚨
Primary Delay 51.0 days stuck in "On Hold"
⏱️
Total Delay 25.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
51.0d
Ready for Scheduling
26.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/30/2026 MHamersley - sent f/u email: ems.goodwaterfire@gmail.com & p.monroe@ferno.com ; Tempus LS Man Defibrillator 7022.001504


03/20/2026 MHamersley - sent f/u email elmoreu@charter.net *Email bounced*


12/03/2025 MHamersley - called 256-453-8248, call went to VM/LM; sent f/u email: elmoreu@charter.net

10/23/2025 EMartin called 256-453-8248 / Brian Ward went to VM left message; called office 256-537-5336 went to VM left message 

called 256-743-1177 / Elmore Unbehant unable to leave VM mailbox is full sent email to elmoreu@charter.net / ems.goodwaterfire@gmail.com for update on device 

08/27/2025 EMartin called 256-397-4158 left VM

called 256-839-6301 / no option for fire department selected option 2 for the city clerk stated that they are volunteers and only come in when needed advised best contact would be Elmore 256.794.8526 sent follow up email to Elmore and Brian for update on devices 


08/25/2025 Emartin called 256-453-8248 / Brian Ward went to VM left message 

called office 256-537-5336 went to VM left message 

called 256-743-1177 / Elmore Unbehant unable to leave VM mailbox is full sent email to elmoreu@charter.net / ems.goodwaterfire@gmail.com for update on device 

08/22/2025 Emartin called 256-453-8248 / Brian Ward went to VM left message 

called office 256-537-5336 went straight to VM left message 

called 256-743-1177 / Elmore Unbehant listed on Goodwater Business page as rep for Fire department unable to leave VM mailbox is full sent email to elmoreu@charter.net / ems.goodwaterfire@gmail.com for update on device 

08/21/2025 Emartin called 256-453-8248 / Brian Ward went straight to VM

called Office 256-537-5336 went to VM left message 

called 256-743-1177 / Elmore Unbehant listed on Goodwater Business page as rep for Fire department unable to leave VM mailbox is full sent email to elmoreu@charter.net for update on device

08/13/2025 Emartin called 256-453-8248 / Brian Ward ems.goodwaterfire@gmail.com went to VM left message 

called Office 256-537-5336 went to VM left message

called (256) 839-6301 no option for fire department 

03/27/2025 JRojas- found number for Patty and called (937) 283-2859, where I left a VM

03/18/2025 Emartin sent email to Patty Monroe p.monroe@ferno.com to verify devices

Visit #1 Work Order

🔧 Work Performed
Visit #1
⚠️ Problem Description
Visit #1 - Tempus LS Manual Pacing
📄 Description
Philips Healthcare Tempus ALS Defibrillator
📞 Call Description
FCO86700002

Timeline

📋
Work Order Created Feb 5, 10:08 AM
Work Order: WO-01245218
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Feb 5, 10:15 AM
From: Entered
To: On Hold
Duration in Previous: 7m
🚨 51.0 business days
📅
Status: Ready for Scheduling by Mandy Newman Apr 17, 1:39 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 71d 2h
🚨 27.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:48 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 36d 2h

Bottlenecks

Ready for Scheduling
Duration: 26.8 business days (threshold: 1.0 business days)
Exceeded by 25.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 5, 10:08 AM
Invoice #
N/A

Details