Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01245225 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 LifeCare — 911 6th Ave S, Birmingham AL, 35233

Feb 5, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
0 biz days remaining
Active: 76 biz days
Paused: 305 biz days
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: On Hold
Feb 5 → Apr 17, 2025
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → May 23, 2025
26 business days (counted)
Running total: 76 of ? biz days used
⏸305d
⏸ Clock Paused
Status: Ready for Release
May 23 → Aug 14, 2026
305 business days (not counted)
Created: Feb 5, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Apr 17 On Hold ▶ Running 50 50
Apr 17 → May 23 Ready for Scheduling ▶ Running 26 76
May 23 → Aug 14 Ready for Release ⏸ Paused 305
Dispatch 0.0d
Holding 51.0d (excluded)
Coordinators 26.8d
On Track
Dispatch
0.0 days
Holding (excluded from total)
51.0 days
Coordinators
26.8 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
382.0 days Total Age
⏱️
51.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
25.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 555 days old
🚨
Primary Delay 51.0 days stuck in "On Hold"
⏱️
Total Delay 25.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
51.0d
Ready for Scheduling
26.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/30/2026 MHamersley - sent f.u email: rusty@gorescue.com


02/06/2026 MHamersley - according to the Location Case Base Line, all devices have been completed


12/05/2025 YEspino Called 205-320-4980 to confirm the 8 devices in question. Was unable to speak to anybody or leave a message because the line just rings till the call goes into a busy signal.


10/23/2025 EMartin sent email for update on contacts for locations 

09/02/2025 Emartin per email from Jake Nyhart on 08/29 "I spoke with Rusty yesterday; he's confirming the locations." 

08/27/2025 EMartin per Jeff these are not his devices called Rusty Lowe (205) 965-1162 cell left VM sent email follow up 

08/25/2025 Emartin called 251-300-6566 / Jeff Criswell he has been OOO and should be back tomorrow advising sending email for him to take a look at to confirm devices JCriswell@mobilecountyems.org

called Kathy Horton / 251-300-6568 left Vm sent follow up email KHorton@mobilecountyems.org

08/21/2025 Emartin sent follow up email to Kathy Horton and Jeff Criswell for update on devices

08/13/2025 Emartin called 251-300-6566 / Jeff left Vm sent follow up email

called Kathy Horton / 251-300-6568 left Vm sent follow up email


07/18/2025 EMartin called (205) 320-4982 / / line just rings then goes to busy 

called (205) 320-4926 / fax line 

called (205) 320-4980 / line just rings then goes to busy 

called (205) 320-4983 / line just rings then goes to busy 


07/10/2025 EMartin called (205) 320-4980 / line just rings then goes to busy each chatter Fady and Mandy on EWO need better contact for location 


06/30/2025 EMartin called (205) 320-4980 / line just rings then goes to busy each time 

04/11/2025 YEspino Called 205-955-4128 to speak to John over the Defibs in question.Went straight to vm so i left a message.


03/27/2025 JRojas- trying to locate email. Looks to have been undeliverable. Called (205) 955-4128 and left a VM for John

03/19/2025 Emartin sent email to John Dennis jdennis@jemisonalabama.org for update on devices


Visit #1 Work Order

🔧 Work Performed
Visit #1
⚠️ Problem Description
Visit #1 - Tempus LS Manual Pacing
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
FCO86700002

Timeline

📋
Work Order Created Feb 5, 10:08 AM
Work Order: WO-01245225
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Feb 5, 10:15 AM
From: Entered
To: On Hold
Duration in Previous: 7m
🚨 51.0 business days
📅
Status: Ready for Scheduling by Mandy Newman Apr 17, 1:39 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 71d 2h
🚨 27.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:48 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 36d 2h

Bottlenecks

Ready for Scheduling
Duration: 26.8 business days (threshold: 1.0 business days)
Exceeded by 25.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 5, 10:08 AM
Invoice #
N/A

Details