Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
0 biz days remaining
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: On Hold
Feb 5 → Apr 17, 2025
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 17 → May 23, 2025
26 business days (counted)
Running total: 76 of ? biz days used
⏸305d
⏸ Clock Paused
Status: Ready for Release
May 23 → Aug 14, 2026
305 business days (not counted)
Created: Feb 5, 2025
Today
Show SLA Clock Detail (4 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 5 → Feb 5 |
Created |
▶ Running
|
0 |
0 |
| Feb 5 → Apr 17 |
On Hold |
▶ Running
|
50 |
50 |
| Apr 17 → May 23 |
Ready for Scheduling |
▶ Running
|
26 |
76 |
| May 23 → Aug 14 |
Ready for Release |
⏸ Paused
|
305 |
—
|
Holding (excluded from total)
51.0 days
Coordinators
26.8 days
Over SLA
Created: Feb 5, 2025
Due: Dec 31, 2025 (226 days overdue)
⏱️
51.0d in On Hold
Longest Stage
🔄
3 transitions
Status Changes
⚠️
25.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
51.0 days stuck in "On Hold"
⏱️
Total Delay
25.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
26.8d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
02/06/2026 MHamersley - mgmt working with customer to locate device
12/05/2025 YEspino Will follow up with Erin to see what to do next.
10/23/2025 EMartin per last email from Carlos, Brad is working with customer to confirm devices
6/30/2025 - Brad reached Tom Sanders, President of EMS Superstore, who asked to call tomorrow at The EMS Super Store, LLC
2800 Canton RD, Suite 1240
Marietta GA, GA 30066. C Maldonado
04/23/2025 EMartin sent follow up email to jrobinson@oglethorpecounty.ga.gov for update on devices
04/09/2025 YEspino Called 706-540-9059 to speak to Josh Robinson to verify 2 Defib devices in question. Was sent to vm so i left a message.
🔧
Work Performed
Visit #1
⚠️
Problem Description
Visit #1 - Tempus LS Manual Pacing
📄
Description
Philips Healthcare Tempus Pro Patient Monitor
📞
Call Description
FCO86700002
Timeline
📋
Work Order:
WO-01245231
Type:
FCO
Priority:
PC
⏸️
From:
Entered
To:
On Hold
Duration in Previous:
7m
📅
From:
On Hold
To:
Ready for Scheduling
Duration in Previous:
71d 2h
✅
From:
Ready for Scheduling
To:
Ready for Release
Duration in Previous:
36d 2h
Bottlenecks
Ready for Scheduling
Duration: 26.8 business days (threshold: 1.0 business days)
Exceeded by 25.8 business days